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maisonwhite.co.uk Reviews

4.9 Rating 6,583 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

Company Reviews

Product Reviews

4.9

Based on 6,583 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 10th May 2024

maisonwhite.co.uk 5 star review on 3rd May 2024

maisonwhite.co.uk 5 star review on 2nd May 2024

maisonwhite.co.uk 5 star review on 1st April 2024

maisonwhite.co.uk 5 star review on 1st April 2024

maisonwhite.co.uk 5 star review on 29th February 2024

Lindsay MacGregor

maisonwhite.co.uk 5 star review on 29th February 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received this item promptly and it was just as the picture seen online. It's really lovely!”

“Items arrived. Bit dissapointed as were very squashed from the way packaged so didn't look great. Slowly getting shape back. Better packing would have resolved the problem.”

“Very sweet items, packaging a bit basic.”

“Swift delivery, gorgeous little Teddy bear..right price for medium size. Thank you”

“yes, the order arrived quickly, and it is exactly what we've wanted thank you”

“Arrived safely”

“Great product and well packaged. Only slight criticism is the delivery times, which was quite slow.”

“Great item, larger than I thought. Value for money”

“First time buyer. Very satisfied and would purchase again.”

“Very pleased with product and delivery”

“Delighted with service and fabric. However the 1m and the other half metre were cut to an almost exact length. All the fabric suppliers I deal with cut the fabric more generously giving an extra 3 - 6 inches.”

Thanks for your review, we are pleased you are delighted with outr service and the fabric. Re your comments on the cut length, we provided what you purchased, and we always cut slightly over - Sophie Allport supply the cut roll exactly to the length, therefore we actually lose 1/2 a metre of sales per roll because we over cut on lengths supplied. This is usually by a inch or so. We are one of the very few suppliers who provide the fabric by the 1/2 meter and at such competitive prices, we can't give away too much of fabric that hasn't been paid for, otherwise we'd run as a loss. But we do make sure we don't supply less than you purchase, as that would be unfair, just as much as if we gave away lots of the fabric would be for us. Kind regards Maison White

“Lovely product and delivered quickly Thank you”

“Very good service”

“Unfortunately the product I purchased through Maison White (Sara Miller duvet sets) was faulty. However, the correspondence I have had with you and in particular Elise, was excellent. She arranged a refund quickly and was very quick to respond. I really appreciate it! Even though there as a problem with the product, I will definitely use Maison White based on the excellent communication!”

“Bought some Ora Kiely bedding; good service; arrived promptly, neatly packed and well within the delivery dates even in these difficult times. Good price also. Thank you.”

Thank you for you review, much appreciated. We hope your new bedding looks great in the bedroom! Kindest regards Elise

“n/a n/a n/a”

“All good!”

Thank you so much for your review, it's much appreciated. Kind regards The Maison White Team

“Excellent service. Granddaughter very happy with gifts. Thank you.”

“Perfect for my little one.”

“Really pleased with the product, and the score would have been excellent if it would have been packaged nicer within the outer bag as it was a gift, even just some tissue paper”

Thank you for your review, it's is much appreciated, however there was no mention on your order that this was a gift? Never the less we do offer a gift wrap service, due to the costs involved, this is an extra expense. If customers state it is a gift and have not opted the we do try to contact them to advise. I hope this helps Kind regards Maison White

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maisonwhite.co.uk is rated 4.9 based on 6,583 reviews