maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,117 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel arrived swiftly, would have appreciated slightly better packaging but there was nothing wrong with the service by any means. Email communication very good.”

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“Beautiful bear. Some delay due to our of stock, but promptly despatched once available. However, arrived in a very unattractive plastic bag... I think this bear deserves better!”

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“Very efficient service. My order was dealt with quickly and dispatched promptly and was well packaged. The duvet cover was a bit disappointing as it is much darker than it looks in the photos.”

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“My initial order was missing an item. Living in France I had to pay the duty on the complete order. I informed Maison White of the mising item and to their credit they resolved the matter in 24 hrs, even paying the additional French duty on the missing item. Had my order been correct, I would be giving them 5 stars. Excellent customer service.”

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“Lovely, high quality item quickly delivered. Packaging was functional, could have been a bit more protective but did the job. Great updates about delivery though!”

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“Pleased with purchase thank you”

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“Great fun quality purchase”

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“Really pleased with the quality of the items and communication around delivery. Also no delivery charge.”

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“Company and web site seem good postage was expensive. The giraffe is for a present so hasn’t been given yet the toy itself seems nice and soft disappointed in the tatty plastic bag it was send out in.”

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Thanks for your review your comments are appreciated. The plastic bags, which are recyclable are purely for protection of the products we send. As unfortunately at times they do get damaged in the post and this is just an added layer. We do offer gift packaging, which is an option on the product page and the checkout. Thanks for your comment about postage too, we are looking to make these cheaper. This is charged at cost price. With our products being cheaper too than RRP, it’s swings and roundabouts. We do offer free (well we pay) postage on orders over £50. Tracked 2nd class post with Royal Mail is currently £4.74 for the same service

“I hope that could build a station during weekends, because of some delivery companies would send parcels in weekends. At the same time, when they send the parcels finding nobody in the address, they usually turn back the parcels to the retailer. Thus, it makes many problems. Please try to think some methods to solve with this problems. Many thinks.”

Helpful Report

Thank you for your review You order was sent with Royal Mail who deliver Monday to Saturday and even Sunday in some places. They will leave parcel if instructed. I am sorry you felt there was an issue, we haven’t heard from you about this previously??

“Fast efficient service and good communication.”

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“Items received arrived promptly. No issues.”

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“Very good service. Competitive price but you have to pay for delivery. I would have preferred packaging in a box.”

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Thank you so much for your review, it's much appreciated. We do offer a free post option on orders over £50. Thank you for your feedback about the boxes. I’d love to give you some insight on our choice of bag or box. A lot of our items are sent out in boxes. But the footprint of a box is bigger than the bag. Particularly if the products don’t fill the box. The package size is a lot smaller in the bags we use (the number of different sized boxes we would need to accommodate all the different products we sell would be unreal!) the boxes can take up to 3 or 4 times the space of the bag/product in the trucks and on the posties van compared to us using the bag option. Our choice of posting our goods in bags is an economical and environmental based decision. However if you would like your order sent in a box, that’s absolutely fine, please request so in the delivery notes, and we will happily oblige. No problem at all. Kind regards The Maison White Team

“Nice company to order from. Good selection of items. Quick delivery b”

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“This was a gift so, as yet, it has not been opened. However, the purchasing process was easy and it arrived on time.”

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“Good efficient service. Very pleased with purchases.”

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“It must be better if you can have free delivery”

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“Good communication and quality product. Came in time for Christmas too!”

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“Lovely bag, smaller than expected but that was no doubt my overlooking the measurements.”

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“Great service and price.”

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maisonwhite.co.uk is rated 4.9 based on 8,117 reviews