maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,631 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 18th September 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged, Exactly what I ordered.”

Helpful Report

“Quick and speedy free delivery and decent prices. I’d just note that the photos gave the impression of a silkier look to the bedding whereas in fact it’s “flat” cotton - but it’s the same stock photos from Morris on all websites. Also Morris put a silly “anti-tamper” seal on the bedding so you can’t even get it out to see what it’s really like without “voiding” the seal rendering goods non returnable. So I’d probably avoid Morris in future but definitely use MaisonWhite again”

Helpful Report

“Lovely items on their website. I had a small issue with ny delivery but that was sorted out and received my parcel promptly.”

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“Was timely and I’m happy with the product even though a tad expensive”

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“2 sets of different curtains ordered. When they arrived only one of the sets of curtains were as my order. The 2nd was sent in error. Got in touch with Maison White & very apologetic & helped organise a free return. Good customer service but poor on the packing of the order.”

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“This is a present for my granddaughter's birthday at the end of October. It was delivered just when they said they would deliver which was excellent”

Helpful Report

“Received the jellycat toy on time through Royal Mail delivery and, although it was quite crumpled, it soon straightened out after a good shake. Price was competitive for online sales.”

Helpful Report

“Gorgeous products, excellent ordering to receiving timeline - would have been 5 stars but I ordered two JellyCat toys for new babies in different households and they arrived in a plastic bag together and the packaging was a further plastic bag. Given the cost I would have expected separate bags for each and then both placed in a box of some sort.”

Helpful Report

“Duck as described although feet are different colours”

Helpful Report

“Disappointing to have one item cancelled as ‘could not locate stock’ - this was the particular item I most wanted ! Also it might be worth contacting to see if someone wants an alternative if you are having to cancel some of there order. The rest of the order was perfect and very well packaged x”

Helpful Report

“the product looks good but the dove is not soft as others”

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“Fast delivery but postage is a bit pricey”

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“From ordering to receiving was a good experience.”

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“Delivery was quick, product great, just packaging let it down a little.”

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“I am really please with the cushion I bought and it arrived very quickly. The only negative was I wanted 2 and there was only one available hence I had postage to pay and source another elsewhere.”

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“Good price for beautiful cushions of great quality. Quick delivery. No problems at all would shop with them again.”

Helpful Report

“Quick and efficient service. On line site easy to use. Well wrapped (protected) product on arival.”

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“Lovely sara Miller duvet and cushions ,great sale and prompt delivery Ty very much Feels quality”

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“Lovely fabric, delightful print. Very pleased.”

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“I like the Service and the easy way how you can place your order - weiter you are from UK or the EU, like me.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,631 reviews