maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,778 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my goods quickly and well wrapped. Just what I wanted, thank you”

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“A great selection of items at good prices. Web site easy to look around and a quick delivery mean it’s a good shop to check out”

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“Very helpful staff and excellent service. Thank you!”

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“Great quick delivery”

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“Wrong item dispatched still waiting”

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We sent you a postage label on Wednesday so you could return the incorrect item. We have not yet received a confirmation from you that you had done so, as we would usually arrange a collection. At this point we send out the correct item 1st class... However we have already dispatched the correct item 1st class today VY454007484GB Thanks for your patience. Maison White

“Lovely products, great prices, super service. I love shopping at Maison White”

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Thank Jo! We love you too Kind regards The Maison White Team

“Exactly as ordered and arrived very punctually”

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“Up to date information on my package. It arrived in excellent condition.”

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“Just what I was looking for, thank you!”

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“I was apprehensive to order because I hadn’t heard of this company before but I was pleasantly surprised. It was the only online shop that had a certain type of discontinued jellycat bunny that i wanted. It is perfect and will be a Christmas present for my youngest daughter. Packaged well and was on time. Thank you Maison White.”

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“I visited this lovely shop with my family back in September. When I realised it has a website, I ordered a small jelly cat figure that goes with a Christmas book , which I bought for our baby grandaughter on that first visit. The turn around was exceptionally quick. My order arrived the next day. I was/am very impressed!”

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“Product arrived quickly. Good customer service.”

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“Great service and super speedy delivery. Lovely product and super selection. Highly recommend.”

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“Extremely fast service and would definitely recommend to others.”

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“the lampshade arrived faulty - the material had not been fixed to the lampshade frame correctly and was wrinkly in places. it should not have passed their quality control (if they have any) and certainly should not have been sent out to a customer in that condition. otherwise the shade design was nice and delivery was prompt.”

Helpful Report

Hi Janet Thanks for leaving a review. I’m sorry to hear the lampshade arrived in the way you describe. However we did not hear from you about this and we would have been more than happy to help if we did, it’s a shame you felt the need to leave a negative review about us as a company based on the condition of product, without giving us a chance to help. The lamp shades arrive from Voyage Maison boxed and ready to go to their new homes. We have 100s of them therefore unable to check each and every lampshade as we do not expect them to be faulty. If you could kindly send us some photos to our email address contact@maisonwhite.co.uk we will be able to assist you. We would always suggest contacting us in the first place so we have the chance to help. Maison White

“Amazing first class customer service. Went out of their way to immediately fix a problem which was no fault of their own. Will definitely order from here again.”

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“Great communication about order and dispatch. Quick delivery, really pleased with the gift.”

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“Very friendly and helpful communication. My items arrived safely and well wrapped - and look great.”