maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,778 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fab customer service.”

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“Arrived in good time and well packaged”

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“Prompt delivery and items as described.”

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“Super quick delivery. Delighted with purchase.”

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“I am very pleased with the Sophie Allport products I recently ordered from MaisonWhite which was my first experience of the company. Very nicely packaged and a quick delivery with good communication - would definitely use again”

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“Ambiguous description of item meant that it wasn't what I was expecting, but quality of goods and service was good.”

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Thanks for your review, we haven't heard from you about this though, though email or phone, so unsure why you feel the description was ambiguous? We are pleased the quality and service was good!! Thanks Maison White

“Beautiful and well packaged , grandsons will love”

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“Delivered as promised”

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“Great items, competitive prices and quick delivery. What else can you ask for when online shopping? Highly recommended”

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“Very speedy delivery”

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“Delivery was delayed a little due to incomplete address. However order was well packed and items top class.”

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“I am delighted with my curtains. My curtains were delivered within a couple of days.”

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“Competitive pricing, and my order qualified for free delivery which was super quick - what's not to like! Thank you”

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“No fuss Straightforward ordering Excellent service”

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“Really quick delivery time and fab choice of products.”

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“Brilliant product and unbelievable quick delivery”

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“Great item fast delivery thanks”

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“Prompt service, fortunately the gift box that my item was in was not damaged. The actual delivery box and packaging inside needs to be more substantial as this was in a poor state when I received it.”

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Thanks for your review. We very rarely get complaints about the way the parcel is received. We do take great care, to ensure the products inside are packed to the point they will not get damaged, as yours were found intact, the packaging has obviously done its job. And we are pleased to hear that. We also think environmentally, too much excess packing and plastic is just wasted. We ensure there is enough packaging to protect the goods, again this sounds like it was the case. However I think perhaps the problem is more with how Royal Mail have handled your delivery. I will forward your complaint as I feel it is important. And would encourage you to share your thoughts with them too. As it doesn't look great receiving a parcel in such way. Maison White

“Product arrived as described and on time, great service thank you.”

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“Smaller than I thought it would be,but quality item.Husband loves pigs,so will be thrilled at pig on top of Xmas tree this year.a theme of pigs would be a good idea.”

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maisonwhite.co.uk is rated 4.9 based on 7,778 reviews