maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,014 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So Happy！！ very very thank you！”

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“Product was as expected and delivered on time.”

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“Great service, good communication, would definitely use again and exceptionally happy with purchase great value”

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“Excellant service, great communication,would definitely use these again. Exceptionally happy with purchase”

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“The online purchase was very straight forward and the delivery was astonishingly fast. The box was of the highest quality as were the products. I found maison white online as a product I was looking for had sold out from amazon. I will most definitely be recommending this establishment to my friends and family. A premium service from an outstanding company.”

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“Adored these lovely hummingbirds!”

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“Good prompt service. Items arrived on time.”

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“Great customer service and prompt delivery”

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“Lovely products and very friendly service.”

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“Efficient!”

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“Super quick delivery”

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“Great service. Communication. Easy to use website.”

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“Great, quality products at a great price, speedily delivered- what more could you want?!”

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“Received e-mail from Maison White that my order had been despatched on 3 December 2020. Today, 11 December it still has not arrived. I tracked it with MW but was advised that I should be patient the Royal Mail is busy at this time of the year. Would like to review further but, of course, I have not seen the product yet.”

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Thanks for leaving the 1 star review, I’m sorry you felt the need. This is clearly royal mails delay, not ours, we have sent the parcel, provided you with the tracking details and trusted them to complete the delivery. Ultimately it is our responsibility to ensure it is delivered and that we will. However as explained to you in the email, the time deliveries are taking at the moment, is longer due to numerous factors. Such as post Black Friday, Christmas and the pandemic, many Royal Mail centres are struggling to keep up with demand. And unfortunately some customers will feel the brunt of that. We’re in exceptional times. I can only apologies for the delay you are facing and how disappointed you must feel. Hopefully you will have your order soon.

“Very pleased with the Jellycat Elf I ordered. The item was delivered within a couple of days. Great service.”

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“Lovely good quality , thick material . Fabulous snow ski scene”

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“I’m very happy with my curtains purchased from MaisonWhite. Brilliant customer service as they kept me informed and were speedy with response to tell me when new stock was expected. Would certainly recommend”

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“Both teddys arrived quickly to the new born baby and brother in perfect condition wrapped in see through plastic inside the parcel so it was well protected from dirt etx. Soo soft and a big hit!”

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“Excellent service and prompt delivery thankyou”

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“My order arrived quickly and was well packaged. Excellent customer service. I received the Bashful cream bunny within 2 days. The bunny is lovely and soft and very squidgy. I gave it to my young niece as a birthday present and it has not left her side apparently. She drags it around everywhere and loves to sleep with it. I’m sure it will be a much loved toy for years to come. I would Highly recommend this quality bunny,”

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maisonwhite.co.uk is rated 4.9 based on 8,014 reviews