maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,778 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product.”

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“Excellent from start to finish. Kept well informed at every stage!”

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“I've not received my purchase yet so its a bit premature to ask for a review”

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https://www3.royalmail.com/track-your-item#/tracking-results/PM938526776GB Your parcel says it has been delivered on the 3rd. If you were not handed the parcel please check with your neighbours and safe places. IF you have no luck there please do get in touch with us via email contact@maisonwhite.co.uk and we can have Royal Mail look into it. The invitation to review it automatic.

“I love my bedding it's perfect.”

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“Excellent service from start to finish I will certainly continue shopping x”

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“Great communication and very quick refund on a product that wasn’t available. Thank you.”

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“I still have yet to receive my item”

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https://www3.royalmail.com/track-your-item#/tracking-results/PM938526921GB Your delivery states it is out for delivery, we have been informing customers via the website prior to purchase, that our carrier (the same with every company) are experiencing delays, this is completely out of our hands. Please do let us know if you not have received your delivery, we are more than happy to help, we are easily reached via email contact@maisonwhite.co.uk or by phone during office hours 01865891773

“Lovely item. Well packaged. Quick delivery”

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“Very nice quality gift!!”

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“Amazing service! Large Jellycat Bunny was out of stock everywhere except available to pre order here,however with me in 3 days, perfect communication and time. Thank you”

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“Really easy website to use. Great products..found just what I was looking for at a great price! Really quick dispatch (even during busy period) and updates via email. Will definitely use again”

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“Very quick and efficient service. Goods arrived well packaged and exactly as described.”

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“Very good service”

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“Highly recommend Maison White. Competitive price and good customer service. Received my order promptly. Well packed. Would definitely buy from again. Thank you Maison White.”

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“Easy website very good products ordered delivered on time very happy Mrs K Perkins”

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“I’m trying to use smaller companies whenever possible this year with some trepidation as not all have proved reliable. Maison White however have been exemplary! I ordered a Sophie Allport duvet cover which was competitively priced. Communication re despatch details was immediate and straightforward with regular tracking updates on delivery provided. The order arrived promptly, ( a miracle given the current postal delays in London!) It was very well wrapped too! 100% satisfied and I will shop here again! Many thanks!”

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“Fabulous service and a wonderful product”

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“Efficient service, website reassuring to use”

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“Great service”

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“Items arrived quickly and were well packaged and as described. Excellent value for money too as items were more expensive on other websites. Would highly recommend!”

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maisonwhite.co.uk is rated 4.9 based on 7,778 reviews