I am disappointed about the exchange process. I ordered the incorrect size so contacted maisonwhite to ask how I go about exchanging for the correct item. I paid £3.95 for a 2nd class Royal Mail delivery delivery service. When I asked if I could exchange for a different size I was informed I would have to return the item at my own cost. And then place a new order paying the delivery charge of £3.95 again. So that would be a total delivery cost of around £12. I work for an online retailer where we post out an exchanged orders free of charge. I feel maisonwhite should be doing this too. I will be keeping the incorrectly ordered item and gifting to someone else, and reordering the new item elsewhere.