maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,776 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery thankyou”

Helpful Report

“My order arrived quickly and was well packaged. Excellent customer service. I received the Bashful cream bunny within 2 days. The bunny is lovely and soft and very squidgy. I gave it to my young niece as a birthday present and it has not left her side apparently. She drags it around everywhere and loves to sleep with it. I’m sure it will be a much loved toy for years to come. I would Highly recommend this quality bunny,”

Helpful Report

“Item beautifully packed and received early - thank you”

Helpful Report

“Ordered and delivered very quickly.”

Helpful Report

“It arrived within two days and it is the correct size, as I was worried might be small, for my other half for Christmas and it is exactly what she wants. So for sure I will be shopping here again”

Helpful Report

“No issues with my purchase”

Helpful Report

“Very nice soft items . would of been good if they had been wrapped carefully and separately as they were to be presents.”

Helpful Report

Hi Thank you for you review, we were not made aware of the desired packaging you were expecting, we get very many orders for more than one item, so unless we are instructed otherwise we will strive to keep packaging to a minimum to do our part in looking after wastage. Kind regards Maison White

“Quick and speedy delivery and a lovely little Jellycat toy”

Helpful Report

“I purchased Snuggles the Snowdragon from you on 1 December 2020, it got dispatched on the 2nd of December, and I believe arrived at my house either the 3rd or 4th of December 2020. Snuggles the Snowdragon is beautiful. I don't have a photo as he is wrapped up and ready for my nephew to arrive ( my first nephew is supposed to be born 16th of December 2020, and Snuggles is waiting). Very happy with service and delivery.”

Helpful Report

“Lovely jellycat toy and posted very quickly, thank you”

Helpful Report

“Unusual and nice quality items.”

Helpful Report

“Brilliant service from ordering to prompt delivery, I highly recommend this company.”

Helpful Report

“Very prompt servce, thank you”

Helpful Report

“Ordered Jelly at teddies in the Black Friday sale. Fast delivery, descreet packaging so my kids were unaware. Easy to use website.”

Helpful Report

“Quick delivery, good packaging and product, no complaints”

Helpful Report

“Very quick and the teddys were sealed in plastic keeping them clean. My delivery was a bit late and they were very helpful and investigated it with royal mail for me. Highly recommend”

Helpful Report

“Quick clear concise service , good communication with updates of expected delivery time . Packaged well ,a good selection of quality products available. Will definitely purchase from Maisonwhite in the future .”