maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Jellycat soft toy in a bit of a last minute rush for a birthday gift. The price was cheaper than elsewhere & I opted for 1st class delivery. I was kept informed when it was dispatched & when to expect delivery. It arrived on time & securely packaged. I would definitely buy from here again.”

Helpful Report

“wQuick and efficient delivery but ordered item is damaged; when opened a hole was discovered at the back of the neck.”

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Thank you for your review. I am sorry there was a fault with the product, but I can not find any contact from you regarding this issue. Had you raised this with us we would ofcourse have rectified the issue for you.

“Gift for my daughter. Beautifully presented. Fast delivery.”

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“Wonderful product perfect service quick delivery! 5* indeed”

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“Excellent service really pleased will highly recommend”

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“Arrived super quick and item in perfect condition. Also boxed really nicely when arrived x”

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“great price, quick delivery and beautiful chairs”

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“What a great service. I placed my order, sent an email query and received a quick response. My armchair was delivered prior to the expected delivery date. My only gripe was that UPS left the enormous cardboard box on my front doorstep for the world to see, rain was forecast. Fortunately we have a camera doorbell so we could return home to put the chair inside.”

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“Good price excellent service”

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“Can’t give feed back about the Emma J Shipley chair as I have not received it. But as for Maisonwhite the help from the customer support line was amazing, first class. When chair is delivered I’ll be able to give a review.”

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“Great service. Lovely little Christmas tree decorations”

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“Efficient”

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“First time using the website very efficient will use again”

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“My Jelly Cat toy was very reasonably priced and arrived quickly.”

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“Love my new curtains. Fabric and colours are great quality.”

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“Easy online ordering and arrived quickly. Jelly cat toys make perfect presents for little ones.”

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“Great shop, brill delivery!”

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“Excellent customer service Fast shipping & delivery Items as described & it was wonderful that I was able to buy them all on Sale. Thank-you 😇🇨🇦👍”

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“Received the jellycat toy on time through Royal Mail delivery and, although it was quite crumpled, it soon straightened out after a good shake. Price was competitive for online sales.”

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“We purchased a picnic bag for our daughters birthday in September 21. Although the bag was not used in Autumn and Winter one of the zips failed sadly. The company was very sympathetic and graciously arranged for a replacement which shows a first class and understanding attitude towards customers.”

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maisonwhite.co.uk is rated 4.9 based on 7,723 reviews