maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a silver coloured pheasant for a friend. It was easy to order online, with very reasonable postage costs. The delivery was quick and the gift was well packaged. My friend is very pleased with this lovely ornament, and I will recommend maison white to friends and family.”

maisonwhite.co.uk 5 star review on 23rd August 2023

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“I ordered quite the expensive tea set and they packed it very well and it arrived in Australia unscathed and I'm so happy! Very much enjoying my new purchase.”

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“Excellent value for money. Fast delivery and well packed. Really pleased and would definitely recommend. Thank you.”

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“Pleased with my purchase, didn’t take long to arrive”

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“Happy with my purchase. Very fast delivery! Thank you!”

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“Quick delivery & curtains great quality & value”

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“Ordered Scion Mr Fox bedding in mint green for my spare bedroom. Competitive price in comparison to others. Arrived within a couple of days, good quality bedding and lovely fresh colour.”

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“Delivered when expected and the trouble was taken to create a box for my cushion (cut down from a larger box) so it arrived in perfect condition. The cushion itself is a little piece of very comfy art.”

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“Communication excellent on delivery of my items. Chair and cushions are beautiful. Would definitely order again from Maisonette White”

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“Quick and easy ordering and delivery. I ordered 2 Jellycat Huggables. They are gorgeous and will be perfect for our twin Grand- daughters. Thank you!”

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“Delighted to discover Maisonwhite.co.uk- fast delivery and quality product , am ordering again from them … & telling my friends 😊 ps I live in Belfast so the delivery time was great!”

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This is so lovely to read, thank you Laura :) we look forward to being of service again.

“Great product and excellent delivery.”

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“Is beautiful, good quality and brilliant serive but very dear tho”

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“Good website. Easy ordering; good pricing. Nice curtains, quickly supplied. Much thanks.”

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“Thank you lovely Jellycat my daughter is thrilled with it. Delivery very quick. Many thanks”

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“My go to place for Jellycat toys! Always the best price. Super fast delivery as always and packaged well.”

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“excellent quick servive”

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“Easy to order Speedy delivery”

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“First time ordering from you, delighted with my Laura Ashley Peony single duvet set. Quick delivery & well packaged. Will definitely use Maison White again.”

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“Despite the fact that I put my postcode in perfectly and also not to mention the name of my house, Maisonwhite managed not to be able to find my house and therefore I could not get my parcel. I tried to refund my order but no, I wasn't allowed to so now I have lost money. I am never using Maisonwhite again. A truly rubbish company.”

Helpful Report

Hi Will Thanks for your concise review. Yes you did write your postcode perfectly, however the customer is responsible for providing your FULL address, th full address I needed for Royal Mail to locate you. They cannot guess where you live. Therefore we have to disagree, with your comments - It was you did not supply your door number or house name. We send order confirmations, so our customers can check that what they ordered is correct and that it is going to the place they want it to. We are not mind readers and cannot guess if a customer has put their correct address or not. You have been issued a refund for the item "Refund #291672 - August 14, 2023, 3:20 pm by Maison White" which you were notified about. We would absolutely back your decision not to shop with us again. Have a great day Will

maisonwhite.co.uk is rated 4.9 based on 7,723 reviews