maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completed my Cozy Crew Jellycat set having the seahorse in stock.”

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“Very good service and fast very happy We are waiting for a new bed to put them on”

maisonwhite.co.uk 5 star review on 16th August 2023

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“Lovely products fantastic service very quick delivery”

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“All went perfectly, many thanks”

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“Prompt delivery; well packaged; good deliver communication”

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“Ordering was easy even without an account. My order was received in good time. Unfortunately I did not like the item as much as I'd hoped. I've now to see how easy it is to return goods. That will determine whether I will use Maison White again or not.”

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Thank for your comments Jackie I believe we have communicated via email, we happy to accept returns as long as they are in their new and unused condition - refunds are processed bye us within 7 working days of receipt of the return (usually sooner)

“Easy online purchase of confetti fairy lights. Well packaged, look fabulous when on. Bought as a gift, recipient loves them. Prompt delivery. Great customer experience.”

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“Perfect gift, dispatched promptly - thank you!”

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“Excellent online purchase, speedy delivery, no issues, very pleased 😀”

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“nicely packaged, fast delivery”

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“Fabulous service, thank you 😊”

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“Excellent service! We needed a cuddly toy guinea pig in a hurry for our granddaughter who was visiting in a few days and were delighted to find Maison White had the Living Nature Brown Guinea Pig in stock. It arrived next day by first class post and she loves it! Great quality, very realistic and looks just like the pet guinea pig our children had when they were small.”

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“Excellent company do exactly as they promised. Well packaged good contact.”

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“Lovely goods , good communication and fast delivery”

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“Website was easy to navigate, products of great quality and priced at a good rate.”

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“Very good”

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“Ordered as a present for my granddaughter. Parcel was dispatched promptly but arrived 2 days later than expected - this was due to Royal Mail. The parcel arrived well packed and although we haven’t assembled the scooter yet it looks great. Will recommend Maison White.”

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“Maison White very good - delivery partner really poor.”

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“Good quality card; good price; excellent lead out time.”

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“Beautiful slate placemats! I’m so thrilled with them! 🤗 Great quality, fast delivery, would highly recommend.”

maisonwhite.co.uk 5 star review on 10th August 2023

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maisonwhite.co.uk is rated 4.9 based on 7,723 reviews