maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,723 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered incorrectly by Royal Mail. No replacement items offered.”

Helpful Report

You only entered your house number and town on the order, so address was incomplete. You would have received an order confirmation after placing the order, had you asked us to amend the address it would have pre-empted this issue. We advised you that we had raised an investigation with Royal Mail as to where the parcel was delivered. Given the circumstances we can not send replacements due to your incomplete address until the investigation is resolved. Leaving a negative review, given the above is not really fair or justified. We will not now send replacements but will refund your order once we hear from Royal Mail.

“The Robin-redbreast motives are so fantastic we are overjoyed and purchased eight cushion covers Myself and wife highly recommend them to Brighten up any Home Les and Margery 😍”

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“Excellent service and prompt delivery. Would highly recommend”

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“Great service. Very quick to post out the order”

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“Very pleased with quality of my curtains. Speedy delivery.”

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“Excellent service quality and delivery cannot fault thank you recommend”

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“Excellent customer service. Royal Mail returned to sender and they sent a new order out immediately - really quick to reply to emails and very very helpful. Quick delivery and quality goods.”

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“This was ordered on line. It arrived promptly and was well packaged and as described.”

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“Love my acorn and bigger than I thought ,”

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“The item I bought was a jellycat toy for my grand-daughter and it was exactly as I expected. It was dispatched very quickly and I am very happy with the service from Maison White I will definitely consider them for future purchases.”

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“Love it. Amazing quality and would definitely recommend. Quick delivery as well.”

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“Quick delivery and very good service. Lovely items for my grandchildren.”

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“Union Jack/Beatles bag a must for any British traveller - amazing quality, very stylish and functional - brilliant!”

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“The Laura Ashley bed set was good quality and even better on sale, good delivery times wouldn't hesitate to use this company again”

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“Excellent item purchased and delivered very quickly”

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“Really pleased to find high quality items at a reasonable price. Website was easy to use. Free and fast delivery.”

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“Very prompt service Would certainly buy from you again”

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“I was lucky enough to find Voyage Maison curtains in the sale and as soon as new stock of one of the designs came in, they were despatched. The drop was longer than usual curtains, which was exactly what we needed. Great communication too, kept me informed.”

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“My experience with customer services was fantastic. Very quick to resolve an issue when wrong item sent to me. When I received the correct item, this was great! Recommend this company.”

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“Excellent product thanks”

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maisonwhite.co.uk is rated 4.9 based on 7,723 reviews