maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.87

4.9 Rating 6,559 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 6,559 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 3rd May 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

“Item arrived quickly but was sent in just a thin plastic bag so the item arrived a little misshapen”

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“good：fast delivery/convenient purchase/wide product range/easy operation interface/perfect discount！ Bad: some product with wrong displaying pictures！and too many sold out products！no product size information！”

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“Prompt delivery, would certainly recommend”

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“Competitive price for the Sophie Allport duvet covers that I wanted. Helpful customer services, quick response to my emails.”

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“Easy ordering and arrived as promised. Felt confident because it was UK company.”

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“Very nice website. Lovely range of Jellycats! Easy purchase. Delivery as per stated, on time.”

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“Bought 4 jellycat toys, all are really soft. It will be better if the dust bags can be included.”

Helpful Report

Thank you for your review. The dust bags only come with soft toys purchased directly from jellycat. We do not have these supplied to us therefore we cannot supply them to our customers. As much as we would love to. This is a perk only if you buy directly from Jellycat. Kind regards The Maison White Team

“Bought duvet set and cushion. Liked the design, a nice unusual design but very expensive, especially the cushion which I think at £39 was overpriced but wanted for a anniversary gift.”

Helpful Report

Thank you so much for your review, it's much appreciated. The fetch feather filled cushion you purchased actually RRPs at £50 (on Soohie Allport’s website now) which we felt was expensive too so we popped it into the sale for £35 (which is what you paid) I hope the present is well receive and loved it’s a great choice. Kind regards The Maison White Team

“Delay in receiving 1st order but very pleased with products. So much so that I placed another order for one of them.”

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“I ordered 2 Jellycat bunnies, one of them had a factory flaw, this company have accepted the problem and are sending me a replacement which is great!”

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“All good , no problem , efficient purchase !”

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“Lovely large bag however was the wrong colour for my pram. Well made, and lovely bee items inside and lining. Dark green colour outside.”

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“Parcel arrived swiftly, would have appreciated slightly better packaging but there was nothing wrong with the service by any means. Email communication very good.”

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“Beautiful bear. Some delay due to our of stock, but promptly despatched once available. However, arrived in a very unattractive plastic bag... I think this bear deserves better!”

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“Very efficient service. My order was dealt with quickly and dispatched promptly and was well packaged. The duvet cover was a bit disappointing as it is much darker than it looks in the photos.”

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“My initial order was missing an item. Living in France I had to pay the duty on the complete order. I informed Maison White of the mising item and to their credit they resolved the matter in 24 hrs, even paying the additional French duty on the missing item. Had my order been correct, I would be giving them 5 stars. Excellent customer service.”

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“Lovely, high quality item quickly delivered. Packaging was functional, could have been a bit more protective but did the job. Great updates about delivery though!”