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maisonwhite.co.uk Reviews

4.9 Rating 6,583 Reviews
97 %
of reviewers recommend maisonwhite.co.uk
Company Reviews Product Reviews
1,281
 Metrics Info
4.9
Based on 6,583 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read maisonwhite.co.uk Reviews

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rachel Goulden
Verified Buyer
“Brilliant. My daughter adores the bunnies.”
Helpful Report
M HULME
Verified Buyer
“quick response giving excellent service”
Helpful Report
Feng ZiYan
Verified Buyer
“ok，not bad，It's just a little blemish”
Helpful Report
Anonymous
Verified Buyer
“Parcel came promptly.Itwas in pieces but not broken fortunately .it was worth the money.I would use maison and white again.”
Helpful Report
Yvonne Bramham
Verified Buyer
“Good delivery and product. I would have liked to give a 5 star review but was disappointed not to receive a confirmation e mail once the order placed. This lack of confirmation left me wondering if everything was ok with the order until I was advised of despatch. Confirm orders via e mail and 5 stars will be awarded every time. I will, however, shop with you again as the rest of the service was good.”
Helpful Report
Hi Yvonne, thank you for your review. Our system does send confirmation emails when orders are received and once they are dispatched. It may be that the confirmation email wnet to your junk folder. We cover this issue in our FAQs page. https://www.maisonwhite.co.uk/faqs/ Kind regards Maison White
Anonymous
Verified Buyer
“Arrived quickly and well packaged”
Helpful Report
Anonymous
Verified Buyer
“Nice products and quick shipping. the only downside might be the packing is a little concerning careless.”
Helpful Report
Rose Imrie
Verified Buyer
“Pleased with my Jellycat Riverside Rambler Mole. However , i thought it would be packaged in a box ? It arrived in a Paypal plastic bag and the Mole's little waistcoat was all crushed. That's the reason i didn't give 5 stars.”
Helpful Report
Kate Jones
Verified Buyer
“Love the penguin”
Helpful Report
Anonymous
Verified Buyer
“Very happy with service received though no communication about expected delivery date.”
Helpful Report
Thank you for your review. You would have received a confirmation order email and dispatch email. If not received then it maybe that you supplied the incorrect email address on your order, or they went to your junk folder. Kind regards Maison White
Ruth Marley
Verified Buyer
“A bit smaller than expected but still a lovely present for a christening.”
Helpful Report
Anonymous
Verified Buyer
“Quick service ;)”
Helpful Report
Anonymous
Verified Buyer
“An easy to use website; a good price; free postage and fairly quick delivery despite that.”
Helpful Report
Anonymous
Verified Buyer
“Website was easy to use and purchase was received very quickly.”
Helpful Report
Anonymous
Verified Buyer
“Purchased a Jellycat giraffe and beaker, delivery was quick and quality is good.”
Helpful Report
Linda Bontoft
Verified Buyer
“I am very pleased with my purchase which was a present and was a perfect gift and loved by the recipient.”
Helpful Report
Tracy Challoner
Verified Buyer
“Very easy to contact and extremely helpful.”
Helpful Report
Anonymous
Verified Buyer
“Good item...little bit poor packagings”
Helpful Report
Cristina Alexander
Verified Buyer
“Attachments on wings were the wrong way round”
Helpful Report
Debbie Jeavons
Verified Buyer
“Lovely product but no means of returns if faulty ....”
Helpful Report
Hi Debbie, Thank you kindly for your review. If there is any fault with our products they can be returned for a full refund or replacement, either way we will refund postage costs at the standard 2nd class postage rate. It's all in our t&c's which can be found on our website and are quite standard. Kind regards Maison White
maisonwhite.co.uk is rated 4.9 based on 6,583 reviews
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