maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,752 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the ease of ordering, competitive pricing, speed of delivery (as I chose free delivery) and quality of the products. I would definitely buy from Maison White again.”

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“Arrived in a timely manner and no excessive packaging.”

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“Speedy delivery and well packed. Great website with lovely things to buy, bought Sophie Allport items which are very nice quality. Will recommend and use Maison White again.”

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“Lovely people to deal with Great products reasonable prices and extra fast service”

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“Toys got delivered. Which is more than happens when you order things from smyths toys.”

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“Fast delivery. All good”

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“Really pleased with my purchase which arrived on time!”

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“Found a gift that I’d been looking for online- Maison White was the very best price that I found and delivery was quick and efficient.”

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“Shopping online at MaisonWhite was a pleasure: straightforward website, the order which contained breakable contents was packed well and arrived on time. Thank you.”

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“First class communication of which was carried out extremely quickly and efficiently”

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“Good efficient service good service”

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“I’m not satisfied with this purchase because the box has teared and the paint of blocks has been transferred each other.”

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“Arrived quickly,well packed.I Will use Maisonwhite again and would certainly recommend.”

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“Child's bedroom light exactly as shown and described. Parcel delivered on time and well packed. Happy customer.”

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“Very pleased with my purchase from Maison White, and the delivery was excellent.”

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“Very speedy delivery and items as expected. Response to the customer service query in relation to exchange quicker than at John Lewis.”

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“Very good service and quick delivery. Well done”

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“Excellent service and beautiful baubles”

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“I bought some gorgeous napkins and so delighted with them! Delivery was quick too! Thank you!”

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“Dispatched very promptly. Unfortunately, when opened the soft toy was very grubby and needed washed to remove staining”

Helpful Report

Thanks for your review, however we have checked and you did not get in touch with us about your concerns The teddy you purchased https://www.maisonwhite.co.uk/product/jellycat-bashful-silver-bunny-very-big/ is massive, they are stored sealed in their boxes which they arrive in, from Jellycat , they are then packaged into the postage box when they are ready to send. So we are most confused about how it could have got grubby. We are more than happy to help customers should they have any issues with their products and would refer this to Jellycat as explained above there was absolutely no way these items can get grubby due to the way they are stored whilst they are with us.

maisonwhite.co.uk is rated 4.9 based on 7,752 reviews