maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,753 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dispatched very promptly. Unfortunately, when opened the soft toy was very grubby and needed washed to remove staining”

Helpful Report

Thanks for your review, however we have checked and you did not get in touch with us about your concerns The teddy you purchased https://www.maisonwhite.co.uk/product/jellycat-bashful-silver-bunny-very-big/ is massive, they are stored sealed in their boxes which they arrive in, from Jellycat , they are then packaged into the postage box when they are ready to send. So we are most confused about how it could have got grubby. We are more than happy to help customers should they have any issues with their products and would refer this to Jellycat as explained above there was absolutely no way these items can get grubby due to the way they are stored whilst they are with us.

“Items received in good condition. Delivery was quick. Thank you.”

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“First time I’ve used this company but would definitely use them again. Service excellent. Great product and received it quickly.”

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“Ordered a night light for our Grandson who’s suddenly become wary of the dark. The penguin design nightlight arrived, well packaged with batteries already in situ and also a lead (extra long) for charging/using the mains Our grandson was at our house when it was delivered and so he opened it and his little eyes lit up! He adores it. It sits on his bed post and gives just enough light for that bit of reassurance. Very cute design, doesn’t get hot and easy to switch on and off underneath. And a bonus, a lot cheaper buying from this company than other suppliers. Highly recommend!”

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“An exceptional service from Maisonettes White! I look forward to seeing my grandson's reaction, when he opens his present on Christmas Day. I was kept informed throughout transaction and would recommend without hesitation! Will definitely use again in the future. Many thanks to all the team.”

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“Bought for girlfriend for christmas, very soft and well stitched plushy”

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“Love my new bedding, arrived really quickly. Thank you”

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“Package arrived in perfect condition in a very short time! I was expecting some delay with delivery to Canada. I’m very impressed with your service.”

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“The phot of the dog bed no way represented what was sent ! 2 labs in bed … it’s too small for my medium sized lab.”

maisonwhite.co.uk 1 star review on 8th November 2021

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“Fab service. Arrived within a few days and well packed. Thank you guys.”

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“Fast and correct delivery”

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“Quick delivery”

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“Easy to order and speedy delivery. When ordered was out of stock and given a date when it would be in stock but it arrived prior to that date”

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“easy to shop, delivered early, well packed.”

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“Excellent service from Maison White … order was delivered quickly. The Sophie Allport sheep duvet is delightful … thank you!”

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“My lovely Sophie-Allport ducks Fabric arrived very quickly and was competitively priced .”

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“Fast delivery, good communication”

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“Happy with order, arrived promptly, would order from this company again”

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“The order was exactly what I expected and good quality . It arrived in good time and is already wrapped up for Christmas .”

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“First time I have used this company! Very good and very reliable and fast dispatch!”

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maisonwhite.co.uk is rated 4.9 based on 7,753 reviews