maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.87

4.9 Rating 6,520 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 6,520 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st April 2024

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duck as described although feet are different colours”

Helpful Report

“Disappointing to have one item cancelled as ‘could not locate stock’ - this was the particular item I most wanted ! Also it might be worth contacting to see if someone wants an alternative if you are having to cancel some of there order. The rest of the order was perfect and very well packaged x”

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“the product looks good but the dove is not soft as others”

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“Fast delivery but postage is a bit pricey”

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“From ordering to receiving was a good experience.”

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“Delivery was quick, product great, just packaging let it down a little.”

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“I am really please with the cushion I bought and it arrived very quickly. The only negative was I wanted 2 and there was only one available hence I had postage to pay and source another elsewhere.”

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“Good price for beautiful cushions of great quality. Quick delivery. No problems at all would shop with them again.”

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“Quick and efficient service. On line site easy to use. Well wrapped (protected) product on arival.”

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“Lovely sara Miller duvet and cushions ,great sale and prompt delivery Ty very much Feels quality”

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“Lovely fabric, delightful print. Very pleased.”

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“I like the Service and the easy way how you can place your order - weiter you are from UK or the EU, like me.”

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“Really love the panda (large size) with its soft fur and really cute face. Yet to see how durable it will be as some of the fur is already a little fluffy, but looks really cuddly. The packaging was a surprise as expected it to arrive in some kind of box as protection for it, but it came in a sealed plastic bag. Bought for my new Grandson, so time will tell on how sucessful a purchase it will turn out to be but nice on the shelf so far!”

Helpful Report

Thank you so much for your review, it's much appreciated. I am glad you like your new bundle of fluff. Jellycat toys are great quality and Harry Panda is a firm favourite, so I am sure he will be well loved by your new Grandson. We use recycled bags for most of our parcels, whilst we can appreciate customer's perception they are actually more durable for transit than cardboard boxes and more eco friendly. Kind regards The Maison White Team

“Item despatched as promised and arrived in good condition. Item smaller than expected but still lovely and soft and proved a perfect gift”

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“I bought the pirate ship and figures for my 2 grandsons. They absolutely love it! I love the fact that it is made of wood and very intricately made with lots of moving parts. There was a delay in receiving it but on my email enquiry I received a very prompt reply and it arrived in time for Christmas.”

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“Ordered just before Christmas and received on time .Communication good”

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“Very quick response from customer service when I asked for an update on a pre-ordered item.”

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“Great product great price delivered on time and delivered to neighbour as I wasn't in.”

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“The item came quickly and was half well packaged. However, the item I ordered came broken in the post due to the lack of bubble wrap around one of the deers legs. Luckily was able fix it. Overall good service but due to broken item four stars.”

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“Nice gift ideas and a side selection but pretty expensive and postage costs were also quite high.”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 6,520 reviews