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maisonwhite.co.uk Reviews

4.9 Rating 6,520 Reviews
97 %
of reviewers recommend maisonwhite.co.uk
Company Reviews Product Reviews
1,281
 Metrics Info
4.9
Based on 6,520 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read maisonwhite.co.uk Reviews

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rachel Graham
Verified Buyer
“1st time I’ve ordered from this site. Whilst I received the incorrect item, I have to say how easy and extremely speedy the service was to get an exchange.”
Helpful Report
Anonymous
Verified Buyer
“I had to wait a little but that may be because i had the free delivery. Very prompt communication when i emailed. Items perfect.”
Helpful Report
Anonymous
Verified Buyer
“Good service and the goods were exactly what I required”
Helpful Report
Anonymous
Verified Buyer
“The chair is perfect! Really cute and I love it. Ron was great at replying to my emails. The person I spoke to at Fragilistics was super nice also. The only reason I've given 4 stars instead of 5 is because I got an email one evening telling me my delivery would be the next day between 7am and 9pm. I rushed to organise working from home and being in all day, only to be informed the following afternoon(after I phoned them) that it wouldn't actually be delivered for another 2 days! Really annoying!”
Helpful Report
Hi Thank you for your lovely review, we are glad you love your new chair. So sorry about the courier and for any inconvenience, one day we will have our own delivery service and not lose a star :) Best wishes Maison White Team
Malcolm Cuthbert
Verified Buyer
“Enormous bunny and my daughter loves it.”
Helpful Report
Anonymous
Verified Buyer
“No issue with the order, very smooth delivery and well packed, the only downside is the searching box and filter on the website aren't very helpful, always come up other irrelevant results which make the screen messy.”
Helpful Report
Margery Watts
Verified Buyer
“Products good, delivery good.”
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Anonymous
Verified Buyer
“Ordered item and asked for next day delivery which got here a day late which was good seeing there was a post strike on at the time.”
Helpful Report
Lisa Stylianides
Verified Buyer
“Very satisfactory transaction - Item was dispatched quickly and even though there were postal strikes it arrived in time for Xmas”
Helpful Report
Anonymous
Verified Buyer
“As they stated no issue in ordering the item just the delivery by Royal Mail”
Helpful Report
Jennifer Stratton
Verified Buyer
“Fast and efficient processing of the order. Despatched on time but delivery out of their hands due to strikes. However the item has arrived in time for Christmas. I would consider ordering again in the future.”
Helpful Report
Thank you for your positive review and for your understanding of the situation, it is nice to see some customers appreciate how difficult it has been for us over the past month due to the strikes. Our very best wishes and so glad you were not let down.
Claire Smalley
Verified Buyer
“Good value. Took ages to come but blame the Postal Strike”
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Anonymous
Verified Buyer
“Well packaged, Exactly what I ordered.”
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Anonymous
Verified Buyer
“Quick and speedy free delivery and decent prices. I’d just note that the photos gave the impression of a silkier look to the bedding whereas in fact it’s “flat” cotton - but it’s the same stock photos from Morris on all websites. Also Morris put a silly “anti-tamper” seal on the bedding so you can’t even get it out to see what it’s really like without “voiding” the seal rendering goods non returnable. So I’d probably avoid Morris in future but definitely use MaisonWhite again”
Helpful Report
Helena Ellis
Verified Buyer
“Lovely items on their website. I had a small issue with ny delivery but that was sorted out and received my parcel promptly.”
Helpful Report
Anonymous
Verified Buyer
“Was timely and I’m happy with the product even though a tad expensive”
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Anonymous
Verified Buyer
“2 sets of different curtains ordered. When they arrived only one of the sets of curtains were as my order. The 2nd was sent in error. Got in touch with Maison White & very apologetic & helped organise a free return. Good customer service but poor on the packing of the order.”
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Veronica Maclean
Verified Buyer
“This is a present for my granddaughter's birthday at the end of October. It was delivered just when they said they would deliver which was excellent”
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Anonymous
Verified Buyer
“Received the jellycat toy on time through Royal Mail delivery and, although it was quite crumpled, it soon straightened out after a good shake. Price was competitive for online sales.”
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Jacqueline Cusick-Taylor
Verified Buyer
“Gorgeous products, excellent ordering to receiving timeline - would have been 5 stars but I ordered two JellyCat toys for new babies in different households and they arrived in a plastic bag together and the packaging was a further plastic bag. Given the cost I would have expected separate bags for each and then both placed in a box of some sort.”
Helpful Report
maisonwhite.co.uk is rated 4.9 based on 6,520 reviews
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