maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,634 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 18th September 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with purchase. Good prices and timely delivery. Thankyou”

Helpful Report

“Quick delivery. Pleased that it was free for orders over £20.”

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“Purchased a Christmas Elf and book at a very reasonable price based on other websites. Added bonus of free economy postage. Packaging good and delivered on time. Thanks.”

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“Good service and communication on the order”

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“Beautiful products quickly delivered. Would like to see more eco friendly packaging to get a full 5 stars”

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“Had an issue with an order and unfortunately was the last in stock. But such a speedy reply even at 8pm and have provided a full refund.”

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“Brilliant. My daughter adores the bunnies.”

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“quick response giving excellent service”

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“ok，not bad，It's just a little blemish”

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“Parcel came promptly.Itwas in pieces but not broken fortunately .it was worth the money.I would use maison and white again.”

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“Good delivery and product. I would have liked to give a 5 star review but was disappointed not to receive a confirmation e mail once the order placed. This lack of confirmation left me wondering if everything was ok with the order until I was advised of despatch. Confirm orders via e mail and 5 stars will be awarded every time. I will, however, shop with you again as the rest of the service was good.”

Helpful Report

Hi Yvonne, thank you for your review. Our system does send confirmation emails when orders are received and once they are dispatched. It may be that the confirmation email wnet to your junk folder. We cover this issue in our FAQs page. https://www.maisonwhite.co.uk/faqs/ Kind regards Maison White

“Arrived quickly and well packaged”

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“Nice products and quick shipping. the only downside might be the packing is a little concerning careless.”

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“Pleased with my Jellycat Riverside Rambler Mole. However , i thought it would be packaged in a box ? It arrived in a Paypal plastic bag and the Mole's little waistcoat was all crushed. That's the reason i didn't give 5 stars.”

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“Love the penguin”

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“Very happy with service received though no communication about expected delivery date.”

Helpful Report

Thank you for your review. You would have received a confirmation order email and dispatch email. If not received then it maybe that you supplied the incorrect email address on your order, or they went to your junk folder. Kind regards Maison White

“A bit smaller than expected but still a lovely present for a christening.”

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“Quick service ;)”

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“An easy to use website; a good price; free postage and fairly quick delivery despite that.”

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“Website was easy to use and purchase was received very quickly.”

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maisonwhite.co.uk is rated 4.9 based on 7,634 reviews