maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,767 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,767 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, with clear communication and swift delivery.”

Helpful Report

“Brilliant service, the item came within two days. Would definitely recommend .”

Helpful Report

“Always excellent communication and items arrive safely and promptly. I chose MW as they had the best selection of product at the best price”

Helpful Report

“A lovely site, competitive prices, and a fast, efficient service. Thank you”

Helpful Report

“I am disappointed about the exchange process. I ordered the incorrect size so contacted maisonwhite to ask how I go about exchanging for the correct item. I paid £3.95 for a 2nd class Royal Mail delivery delivery service. When I asked if I could exchange for a different size I was informed I would have to return the item at my own cost. And then place a new order paying the delivery charge of £3.95 again. So that would be a total delivery cost of around £12. I work for an online retailer where we post out an exchanged orders free of charge. I feel maisonwhite should be doing this too. I will be keeping the incorrectly ordered item and gifting to someone else, and reordering the new item elsewhere.”

Helpful Report

Thanks for your review. I am sorry you feel this way. Postage always comes at a cost for either us as a company or for the customer. We offer a free postage option over a certain amount. However we have yet to find a cost effective returns service, which would benefit us as well as the customer. Its great that the online retailer you work for can pay for the cost of exchanging orders, but I'm afraid its not something we offer. We are unable to offer an exchange service. However you are of course welcome to return within our returns period, no questions asked.

“Ordered a soft toy for a new baby and arranged for it to be delivered to the recipient’s gran. It arrived safely. I haven’t seen the gift but the receipt is apparently pleased with it. Hassle free!”

Helpful Report

“Delighted with my new curtains-they are beautiful. Ordering was easy and delivery amazing! Ordered late Friday morning and they arrived the next day. Shall definitely be looking for the rest of my curtains on Maison White website.”

Helpful Report

“Ordered two Jellycat bunnies, great service and was received in stated time”

Helpful Report

“Prompt delivery, all very satisfactory.”

Helpful Report

“Quality goods and great service.”

Helpful Report

“Great item at a good price and very fast delivery! Very pleased!”

Helpful Report

“Really pleased with the quality of the items and communication around delivery. Also no delivery charge.”

Helpful Report

“Ordered some bedding, but unfortunately the colour was not quite what we expected. Emailed and advised we could return, money refunded the day they received the goods back. Excellent service.”

Helpful Report

“Excellent speedy service. Thank you.”

Helpful Report

“Very happy with my Jellycat Queen Bee cuddly toy Quick and efficient delivery. Thank you”

maisonwhite.co.uk 5 star review on 1st March 2021

Helpful Report

“Excellent products great service ! Thankyou !”

Helpful Report

“Great service and fast delivery”

Helpful Report

“Excellent service !! Orla kiely bedding and curtains lovely quality. Will be ordering again soon!!”

Helpful Report

“Excellent and straight forward service. Unique toy much loved by my grandson.”

Helpful Report

“Very happy with my order and my granddaughter loves her teddy quick delivery thank you”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,767 reviews