Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,278 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,278 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 21st May 2024

Mael

Made by Cooper 5 star review on 20th May 2024

Anonymous

Made by Cooper 5 star review on 18th May 2024

Georgia

Karla

901

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy design process. Staff are very helpful and the product was great quality. Slight confusion over payment but was quickly sorted.”

Helpful Report

Posted 6 years ago

“reactive & patient customer service Although there was a mistake (i received Soft instead of Hard enamel): i got refunded quickly and the pin is still good looking :) i hope it'll get featured on your insta account too ;)”

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Posted 6 years ago

“Made by Cooper doesn’t disappoint with quality. My enamel pins always look fantastic! My only complaint is that sometimes communication could be better. They can be slow to respond, but I can definitely deal with that if I know I’m getting good product. Plus shipping is so fast.”

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Posted 6 years ago

“Very helpful company. I asked a few questions before placing order, all answered quickly and accurately. I made a slight change after the visual was sent, and that was done perfectly. Already recommended them to a friend. I will be using them again.”

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Posted 6 years ago

“Order arrived early and just as expected. The staff worked with me and provided as many revisions as needed until I was happy. Communications were prompt and helpful!”

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Posted 6 years ago

“Amazing quality on the pins”

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Posted 6 years ago

“Made by Cooper made my pins quicker than expected considering I ordered in what was undoubtedly their busy season while people are preparing for Christmas. The first batch had flaws, so I'd say always order well in advance of when you need them just in case. Flaws happen, factories make mistakes, but Made by Cooper replaced them quickly with a perfect batch and I was very pleased overall! The pins are gorgeous and were immediately purchased from me by a company wanting to sell them in their store - that's a pretty good sign. Thanks, guys!”

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Posted 6 years ago

“There's something about receiving a custom designed pin in the mail that makes me SO happy. The design review process is seamless and your production timeline is so clear and accurate. Minus one star because a couple of my pins were chipped // damaged. But other than that, they're beautiful! Thank you!”

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Posted 6 years ago

“Good service, print responses”

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Posted 6 years ago

“The order I made was for hard enamel pins, two colors with glitter, matte silver finish, a fuschia rubber closure, numbered on the back, and with backing cards. I’ll start with the positives. The order arrived faster than was expected and all of the features are correct. All of them are packaged as they should be and the glitter seriously pops. I was almost worried that the finish may feel a little grainy despite being hard polished enamel, but it feels as perfectly smooth as it should. The less impressive stuff is that there are some grains of glitter that ended up in the opposite color, but usually only a few (maybe two or three grains), and there are a few of the usual defects in the bunch. It’s all pretty standard stuff, so I’m not upset about it. There aren’t any actual color mix-ups as far as I’ve seen, just a little glitter that wandered. I can feel the texture of the metal a bit more than I had expected to when running a finger over the front of one of the pins, but that may be the way that particular finish is and it’s nothing serious. Overall, will I order from Made by Cooper again in the future? Yes. The service was good in my experience and I appreciate the results.”

Made by Cooper 4 star review on 18th December 2017

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Posted 6 years ago

“Good service, products are of good quality”

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Posted 6 years ago

“MBC was very fast in communicating when i would get my items. and i loved all the little things that came in the package.. very fun to receive my only complaint is .. that the printed quality of the puzzle is not that great, .. the image seems pretty fuzzy”

Helpful Report

Posted 6 years ago

“The process was straightforward and the updates were timely. Everything arrived on time and looking exactly as pictured in the design - we were able to do a bit of back-and-forth to get the perfect blue. The only hiccup we encountered is that not all products are available to purchase through the website, so not all products are eligible for promo codes. We originally wanted keyrings but couldn't order through the website (there was only the option to get a quote). So we got a quote but then found out we couldn't apply our promo code. We are a nonprofit so every little bit helps! We ordered pins instead but I do feel the emails spent on the keyrings were a bit of a waste of time (our time and the person who gave us the quote). We are very happy with our product and will certainly reorder in the future. We look forward to more items being offered on the online store too! Thank you!”

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Posted 6 years ago

“Thank you ! I am very satisfied with the quality, 2 broken pins but it is correct !”

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Posted 6 years ago

“Was kept updated at every step which was great. Arrived within the timeframe. Thanks :)”

Made by Cooper 4 star review on 25th October 2017

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Posted 6 years ago

“Really high quality pins”

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Posted 6 years ago

“The patches we ordered arrived this week and they are fantastic. Our Members love them, and the staff are trying to steal them, so job done!”

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Posted 6 years ago

“Quality of the items purchased was good and the design/approval process was relatively straightforward. Price was competitive.”

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Posted 6 years ago

“Excellent customer service and helpful staff! Can’t wait to use the service again!”

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Posted 6 years ago

“they gave me what I wanted when I wanted it :))”

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Posted 6 years ago

Made by Cooper is rated 4.8 based on 4,278 reviews