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Made by Cooper Reviews

4.8 Rating 4,297 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

4.8

Based on 4,297 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality. Decent communication, I just wish I was updated after my pin had been sent to production, i.e if it's completed or when it will be shipped. My order was shipped later than estimated date given on the website so I had to make an enquiry.”

Posted 6 years ago

“I love how to quality of the pins I received and how helpful the customer support are when I'm in doubt!”

Posted 6 years ago

“Hi, I live in South Korea. I got to know this site through a friend who lives in England. I liked a variety of choices (materials) and a trusty sample (instagram). I was worried because I had never left production to foreign companies. I felt difficult in a system different from Korea. But they kindly responded. Korea is fast in the whole process. So I felt the process was slow. But the result is very satisfactory and pretty. I will order you in the future. Thank you.”

Posted 6 years ago

“Made by Cooper does a great job of ensuring that the customer understands what they're getting and paying before the ordering process even begins. This is something that I don't see a lot in other pin companies and definitely what attracted me. On top of this, they have an incredible social media presence and use their Instagram to advertise pins they've made for their customers. While this is all very nice, there were times I felt uneasy with the company. When ordering, a final possible date of delivery is listed and the invoice informs you of when you might get a proof, but beyond that, you are left in the dark. After I approved the proof, I was ignorant to the process of my pin. I hoped for some way to check on this order. I emailed asking for an update and my pins immediately shipped to me, which I hope was coincidental. I've recently seen the company making updates, so transparency issue might already be on its way to being resolved. The pins turned out great and the quality I expected with a few pins having regular line abnormalities. My only concern was that one area that was listed on the proof as white turned out a soft bluish gray color instead. This isn't a big deal and no one has complained about it, but I wish it was white instead. I'm pretty happy overall, just a little uncomfortable at certain parts.”

Posted 6 years ago

“The product is GREAT, however, delay on shipping was a shame. I did everything right my end but there was 20% time added on which was a real shame or it would have been 10/10 for me.”

Posted 6 years ago

“They had a good and smart production person handling the interaction. Good job translating my image into workable product. Nice result. However, it was not clear from the website that the products would be made in China. The entire process took a very long time, and with very little communication.”

Posted 6 years ago

“The quality of the item I had made was very nice and pleased the item turn out so nicely.”

Posted 7 years ago

“Although late reply in first emails (and that's why I can't give the 5 stars), the final product is awesome, and it was a difficult patch to be made, so I'm very happy with Made by Cooper. I'm repeating for sure!”

Posted 7 years ago

“Made by Cooper completed the job before their original estimated delivery date.”

Posted 7 years ago

“Good prices and quality. It was a little tricky getting in touch with customer service after I placed the order.”

Posted 7 years ago

“Easy to create, edit and order products. Happy with my new pins!”

Posted 7 years ago

“Amazing finished product great friendly staff, sometimes communication was a little slow but queries always answered. Maybe a designated contact per sales order would work better? Thanks again would recommend and be back in future for further orders. Also wish you could do air fresheners in smaller quantities.”

Made by Cooper 4 star review on 30th May 2017

Posted 7 years ago

“The quality is top notch!”

Posted 7 years ago

“From quotes to design proofs to delivery MBC have delivered on time and as expected. I don't think I can give a higher compliment than that! The only reason it isn't a 5* review is I had to prompt them 2 weeks after placing the order to ask when the Design Team would get in touch and then suddenly I got the e-mails. But the entire order was delivered as quoted and on time.”

Posted 7 years ago

“The pins are amazing, they look great and exactly like the drawing. Out of 103 pins that were send to me 7 are defective though, some dents in the enamel, or stains and one of the backings doesn't work. But on average that's pretty good I guess. They seem to work best on thicker cloth, since they spin upside down on thinner cloth, maybe there should be an option for double pins on the back for heavier enamel pins? The people who work at made by cooper are also very patient and help you with any questions they have. The whole process took about two months.”

Posted 7 years ago

“I'm really happy with how the product came out and the different options that you offer. You guys are a little more expensive than your competitors but I chose you because of your past work with my favourite artists and that your based in ny hometown. However, I found there was a great lack of communication. After ordering there was zero interaction, and I had to ask about when I would received he proof, etc. Other than that I'm really please with the quality of the product.”

Posted 7 years ago

“The pins I recieved look great and the graphic design service is definitely a really nice feature to have. I would really only comment on communication - while employees were accomodating, I think it was generally a little impersonal.”

Posted 7 years ago

“Fast Turn out”

Posted 7 years ago

“Quality product, produced to the highest standards, turned around in exactly the timeframe promised. I'm super happy with my order. The only reason they get an imperfect score is because after I placed the order, I had to make a last-minute address change. I emailed to request it, and received a prompt, cheerful answer in the affirmative. However, the change was never made, and the order was sent to the wrong place (I recovered it successfully, but it was a pain, especially after I had been assured that the address change went through).”

Posted 7 years ago

“The quality of the actual pins is excellent! Super well made, and worth the wait. Customer service was a little spotty at times, but I at least got replies on a timely manner.”

Posted 7 years ago

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Made by Cooper is rated 4.8 based on 4,297 reviews