Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,555 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The LED half lantern lamps look good and are easy to fit and work well in the main. BUT, this is the third one I have replaced in 6 years. I had hoped they would be more durable. Faults vary from not coming on at all to failing to recognise daylight so stay on all day, albeit at lo level. Good but could be better.”

Helpful Report

Posted 4 years ago

Thank you for offering feedback. The Customer Care Team

Posted 4 years ago

“Very efficient service with a good range of products. I haven’t given 5 stars because for one of the items I bought I think that Lyco needed to give more information on their website - it could have affected my purchase.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. Our Sales Team are always happy to assist if there is a query on any product. They can be contacted via email, phone or via our Live Chat service which operates 7 days a week. The Customer Care Team

Posted 4 years ago

“They were very quick go get the light bulb to me”

Helpful Report

Posted 4 years ago

Thank you. The Customer Care Team

Posted 4 years ago

“All arrived on time , very easy company to deal with”

Helpful Report

Posted 4 years ago

Many thanks for your feedback. The Customer Care Team

Posted 4 years ago

“Would have been five stars but the delivery firm used would not leave my parcel without me being there, despite telling them it was OK to do so. Slightly irritating to have to stay at home until it arrived. I has to rearrange delivery.j”

Helpful Report

Posted 4 years ago

Apologies for any inconvenience. We can always contact this particular carrier with instructions as they will accept them from us. The Customer Contact Team

Posted 4 years ago

“Would be 5 stars, but the delivery saga let things down. Bought LED tubes, to replace conventional fluorescent tubes, and they worked great, just had to swap the starters (which came with the tubes), quite impressed. Good price too. p.s. Avoid APC overnight, they could have done a lot better (long story)”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 4 years ago

“The service was very efficient both from the placing the order to delivery. Would recommend and will use the company in the future.”

Helpful Report

Posted 5 years ago

Many thanks for your comments which are much appreciated. The Customer Care Team

Posted 4 years ago

“Ordering and delivery was painless and as promised. The LED strip light was delivered in a box but without any packing so it was rattling around loose.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 4 years ago

“I ordered a lamp on 29th Nov and due to current position in the world I did not receive it until 18 th Jan but I fitted it and am very happy with it.”

Helpful Report

Posted 5 years ago

Thank you for much for your patience. The Customer Care Team

Posted 4 years ago

“Delivery on time, perfect condition. No hiccups encountered. I forgot Solar energy is pretty weak in the winter, subsequently the length of time that the lights operate is about 2 hours. Not Lyco's fault.”

Helpful Report

Posted 5 years ago

Thank you very much for getting back in touch. The Customer Care Team

Posted 4 years ago

“Lyco's products were good easy to find and met my expectations. Their carrier did not! For an overnight delivery, the package was tracked in their truck on Tuesday, Wednesday and Thursday until they finally advised hey had delivered the package yesterday. Not that I had seen it! Turns out they threw it over a 6 foot garden fence and it was lying in the rain when I found it.”

Helpful Report

Posted 5 years ago

Please accept our sincere apologies. This is absolutely not the manner in which we expect our deliveries to be carried out. The Customer Care Team

Posted 4 years ago

“Efficient administration and prompt delivery”

Helpful Report

Posted 5 years ago

Thank you so much. The Customer Care Team

Posted 4 years ago

“good service I ordered the same product from two separate companies yours came two days after the first one so you could have been quicker, but overall good”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. You chose Standard delivery which is a three to five-day service, especially at this time of year when we are particularly busy. Had you chosen Express you would have had the order within one to two days. The Customer Care Team

Posted 4 years ago

“Light arrived packed well only taking a view days from placing order to arriving, light appear to be of good quality would recommend lyco to friends and family”

Helpful Report

Posted 5 years ago

Many thanks for your comments. The Customer Care Team

Posted 4 years ago

“Easy to order. Prompt delivery”

Helpful Report

Posted 5 years ago

Thank you so much. The Customer Care Team

Posted 4 years ago

“They are cheap. The send stuff quickly. They sort out problems very quickly and helpfully. But they are terrible at packing LED tube lightbulbs. Some are always broken. They send them again the next day, and they don't require you to send the old ones back, but still, a bit of a hassle. Hence only 4*”

Helpful Report

Posted 5 years ago

Apologies Tim if this is your experience. We send tubes out all over the UK on a daily basis and they are extremely fragile despite best endeavours in terms of packing. I am sorry if you have been inconvenienced. The Customer Care Team

Posted 4 years ago

“Products well priced and delivered promptly. I was kept well informed from the point of order. A wide choice of products. Would certainly use again.”

Helpful Report

Posted 5 years ago

Many thanks for your very positive feedback. The Customer Care Team

Posted 4 years ago

“After ordering an LED batten, I was disappointed to receive an e-mail next day saying they were out of stock and not expected till Jan/21. Imagine my surprise when it was delivered the very next day! Packaging was a bit battered, but fortunately the goods were unharmed.”

Helpful Report

Posted 5 years ago

“Good variety of items to choose from for the home and works easy to use online but had a bit of a problem with payment”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 4 years ago

“Light I bought was ok so far, could have come with a cable so will now go and buy some. Time consuming. The service is ok if impersonal. Who uses Hermes must be mad or lucky in my experience.”

Helpful Report

Posted 5 years ago

Thank you for getting in touch Michael. We are an online retailer and orders are placed and processed electronically thus there is no personal intervention unless an issue is raised which I cannot see that there was with your order. The specifications for all products are listed on the website beneath the image to allow the customers to choose the most suitable for their requirements. The Customer Care Team

Posted 4 years ago

Lyco is rated 4.7 based on 16,555 reviews