Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,480 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The electrical connections are very poor. I would suggest paying more and purchasing a product with appropriate electrical connections for installing”

Helpful Report

Posted 4 years ago

We are sorry if you have experienced any difficulty installing this light. This is not feedback we have received previously from other customers. We would always suggest installations are carried out by qualified contractors who will be experienced with such. The Customer Care Team

Posted 3 years ago

“I purchased a light from this company but made a mistake with address when ordering and put the billing address as the shipping address. I placed the order and realised immediately through reading the ack, contacted the company 7 times and asked them to change the del address, they said they couldn’t help me and basically that was that.”

Helpful Report

Posted 4 years ago

There is unfortunately an extremely short window of time for an order to be amended before it hits the scanners and the picking, packing and dispatching operation commences. We would have helped if we possibly could. The Customer Care Team

Posted 3 years ago

“Do not deal with this company - I ordered a batch of five fluorescent tubes from them and they were absolute rubbish - they would not fire up properly. When I tried to initiate a return the lighting direct website (to which Lyco directed me) denied knowledge of my order the I was charged £15.98 for the privilege which I want back. The only reason that I have given them one star is that there are no zero or negative stars. Do not touch this lot!”

Helpful Report

Posted 4 years ago

The bulbs ordered were unfortunately not suitable for the intended application as the specifications were not compatible. We sell thousands of these T8 tubes annually with no similar feedback as yours. The reference number required to initiate the return on our website is the one that commences with the LETTER "O" from your invoice, as we highlight in the instructions. Using an incorrect reference number will result in an order not being found, as happened to you. The Customer Care Team

Posted 3 years ago

“Everything went really well with the order, up to the point it didn't arrive, the driver apparently left the package outside another companies door in the middle of an open industrial site on a Saturday, shock it wasn't there n Monday.”

Helpful Report

Posted 4 years ago

Apologies, this is not the level of service we expect from our carriers. The Customer Care Team

Posted 3 years ago

“Products rubbish. Customer services rubbish. Warranty not worth the paper it's written on. I bought 8 sealed (the bulbs cannot be changed) downlights for my kitchen which came with a 7 year warranty. After 4 and 5 years (so far), bulbs have gone. The first one was replaced with the wrong light as they no longer make them and doesn't look right to this day. They are not even responding as regards to the second one. Oh and guess who has to sort the electrics...? UPDATE: Customer services called me after this review to offer me the chance to buy some more!!”

Helpful Report

Posted 4 years ago

The downlights you chose to purchase had integrated LED bulbs, i.e. bulbs installed at the time of manufacture cannot be changed, as advised in the specifications on our website. We also sell downlights with bulbs that can be changed, as advised in the specifications on our website. The extended guarantee is put into place on completion of the form which is included in each box and then forwarded to the manufacturer. If this process is not followed the standard guarantee applies. Manufacturers change their ranges periodically and unfortunately, that was the case here. This is not something we have any control over. The Customer Care Team

Posted 3 years ago

“My delivery was not my complete order and I haven’t been advised when the balance will be despatched”

Helpful Report

Posted 4 years ago

So sorry for the delay with the balance of your order. The Customer Care Team

Posted 3 years ago

“Ordered some LED GU10 bulbs which were a special design to fit my light fittings. The picture showed the correct style and I contacted Lyco before ordering to ensure that I would be getting exactly what was pictured on the website. They confirmed this but still sent me something different. Luckily they are plastic cased so can be adapted but that is not the point. Won't be using them again.”

Helpful Report

Posted 4 years ago

I am sorry if we made an error with your order. The bulbs could have been returned to us free of charge for a refund if not suitable. The Customer Care Team

Posted 3 years ago

“Have not recieved my items and it's been nearly 2 weeks.All I've had is an e-mail to say the courier delivered the items which they haven't and no answer on the number or replys to emails. I'm out of pocket just under £50”

Helpful Report

Posted 4 years ago

As I am sure you understand if an order is reported missing we have a process to go through with the carriers. We are of course very sorry for any inconvenience caused. The Customer Care Team

Posted 3 years ago

“Had a notification yesterday.....saying parcel will be arriving 10th November....between 1.25pm-3.25pm, sat in all day,Still hasn’t arrived....not happy”

Helpful Report

Posted 4 years ago

“Returns process does not work. Emailed Returns for a returns number and was sent link to Returns Service. Opened link and completed form asking for order number and post code. Response "order no and post code could not be found". Tried to contact by phone. gave up after 15min.”

Helpful Report

Posted 4 years ago

I am sorry you found the process difficult. The order number required, as highlighted in the instructions, is the one that commences with the LETTER "O" from customers invoices. If an incorrect order number is entered an error message will advise the order cannot be found. The Customer Care Team

Posted 3 years ago

“Order 3 off LED cabinet light units which arrived within 24 hrs. 1 off light unit was incorrect type and not acceptable. Poor Customer Service. It is automated with no chance of speaking directly with an operator. Have sent email as instructed. It will take up to 3 days to get an answer to this problem according to an automated email response, plus additional days to correct order.”

Helpful Report

Posted 4 years ago

“not to forget about peoples orders”

Helpful Report

Posted 6 years ago

“avoid this company. lost almost 3 weeks waiting for the parcel. apparently they use a very cheap delivery company that has lost my parcel twice.”

Helpful Report

Posted 5 years ago

“Provide what is requested not what you want to sell .I asked for guidance for body heat operated light as bush movement was causing flickering of existing lights .The lights provided are good quality BUT operate exactly the same as those fitted so waste of money and fitting costs”

Helpful Report

Posted 6 years ago

“What a shambles, especially customer services. Used Lyco for over 20 years and always respected the products and service, what has happened? Reading other reviews seems I am not alone but thats what the customer services manager accused me of, in a horrid e mail, saying I was not understanding of the present situation in the UK, she has no idea of my situation and I would not stoop that low to excuse anything let alone what has been a shambles to order a few items, over 35 emails so far, certainly not worth the effort to then get abuse from what is supposed to be the manager. Charles Barnett would not be best pleased to know what is happening. Best avoid Lyco group and other companies until they can rebuild the team to the standard they used to have, bring back Laura!!”

Helpful Report

Posted 5 years ago

“still waiting for parcel to arrive”

Helpful Report

Posted 5 years ago

“Pretty awful!!! They got the order wrong and haven't rectified it ,After calling them to explain and an email.They did give me an assurance they would rectify matters but still haven't after several weeks.”

Helpful Report

Posted 6 years ago

“It would help if I the goods I did order arrived the next day as I did pay for that service. However I did put the order in on the 31st December so I did not expect it until the 2nd January. That is now a problem as today is the 6th January and the goods are still not here. That is my money you have for a faster service not to mention the fact that you have not even been in contact to explain the delay. I bought from you at the end of November and got great service, after this awful service with my second order I will never buy from you again.”

Helpful Report

Posted 5 years ago

I am sorry you are disappointed with us. However, having investigated we discovered that unfortunately you left your house name off your address. If you take a look at your order confirmation you will see the omission. The carriers therefore were unable to locate your property and returned the goods to us. All information provided electronically by customers is reproduced on an order confirmation emailed at the time of the transaction to allow the details to be checked by the purchaser. Your order was placed at 16:25 on 30th; had we been made aware we could have amended the address to allow your order to arrive with you on the following day, 31st. I am pleased to note your order has been re-sent and should be with you shortly. Thank you for getting in touch. Kind Regards Patricia

Posted 4 years ago

“I still do not have it the 1 star is for your kind secrtary who Listened to me on the phone”

Helpful Report

Posted 6 years ago

“Invoice did not match we price! Had a problem with fitting and sought advice - extremely unhelpful.”

Helpful Report

Posted 8 years ago

Lyco is rated 4.7 based on 16,480 reviews