Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,589 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service - it was not next day delivery but the lights arrived on the following working day.”

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Posted 15 years ago

Thank you for your feedback, we do offer a weekend delivery service, unfortunately we do have to charge extra for this due to the extra costs incurred by ourselves. I hope you are pleased with your Wall Lights, please keep an eye on our website to view our Latest Offers and New Products. Kim Puttick Sales Office Manager

Posted 5 years ago

“Ordering easy. Delivery excellent. After sales slow still awaiting replacements for two damaged items. I know it a busy time of year but I did report damage within 24 hours and a week later no further contact”

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Posted 7 years ago

“Good service”

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Posted 11 years ago

“Very quick service and it came on time. I would buy from them again yes and I would recommend them to others”

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Posted 8 years ago

“Easy ordering, well packed, but not despatched for delivery as requested -- arrived a day early when noone was home.”

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Posted 11 years ago

“Fair price and good delivery time but one reason I tried Lyco is that they say they'll operate the "giveasyoulive" scheme but that didn't happen.”

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Posted 11 years ago

“As a company - good in general. A big but that almost makes me consider stopping using them. After placing the last two orders and receiving them I then received a really good discount deal which I would obviously not use as I had just put all I required on the recent delivery. The first time it happened whilst annoyed, I thought it just a coincidence. The second time, however, I felt it was designed and triggered by my order and a marketing ploy. A very bad choice by Lyco. If it happens next time I may well ring and tell them what they can do. After you have sat and studied offeres and your requirements then to receive and email offering a discount of something like 20 or 25% off all products for a limited period really does make your blood boil. The management should look at this.”

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Posted 14 years ago

I am so sorry you have not had the opportunity to use the discount deals, they are definately not triggered by an order despite the unfortunate timing. These offers change each week and are not specifically targeted to a customer but offered via email to all customers at the same time. As a rule the general % discounts do tend to be offered towards the end of the month. Please dont let this put you off ordering with us in future its always worth a look at the deals offered each week. Kim Puttick Customer Services Manager

Posted 5 years ago

“I only wanted one fluorescent tube but I had to buy 4. I thought the carriage was a bit high. I ended up paying over £18 for one tube. However I only used Lyco - as compared to other sites - because the item I wanted was hard/impossible to find elsewhere.”

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Posted 15 years ago

“Good service”

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Posted 14 years ago

Thank you for using Lyco please visit again soon to check out our offers and discounts. Jayne Bates Customer Service

Posted 5 years ago

“Relatively easy to use website - excellent delivery always very prompt and accurate.”

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Posted 13 years ago

“Good but i need a invoice please!!!!!!!!!”

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Posted 15 years ago

“The service was excellent from ordering to next day deliver”

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Posted 13 years ago

Thank you for ordering from Lyco, please visit our website again soon. Jayne Bates Customer Service Advisor

Posted 5 years ago

“First time using the service so good basic impression but nothing in-depth to report.”

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Posted 14 years ago

“I placed my first order on 22/3/11, and was told it was next day delivery. today (30/3/11) I have had nothing but the invoice. An e-mail enquiry has yielded nothing, so you might guess I'm not impressed!”

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Posted 15 years ago

Kath I am sorry that you experienced a problem with your first order from Lyco, we pride ourselves on the quality of our products and our customer service, I can assure you I will thoroughly investigate the cause of the delay with your order to ensure it does not happen again. Please accept my apologies for the inconvenience this has caused you, I would like to offer you a 10% discount on your next order by way of compensation, I have made notes on your account so please call us on 01908 651100 when you are ready to place your next order. Kim Puttick Sales Office Manager

Posted 5 years ago

“We have used the company just once and found that they were very helpful. The brochure is good, although not having much experience with such products I find it alittle mind boggling (but I appreciate that's my problem!).”

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Posted 17 years ago

That's what our trained sales advisors are there for, just ask. Charles Barnett - MD

Posted 5 years ago

“Lyco sent out the wrong product but arranged for next day delivery of the correct product and collection of the wrong items. Can't knock the customer services which was very good. Had it not have been for the mix up then I would give 5 stars”

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Posted 8 years ago

“The delivery is excellent not a problem with that, but everytime we seem to order anything glass, such as daylight tubes or lightbulbs, they always come in smashed.”

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Posted 17 years ago

“Next day delivery was fine. No problems with the transaction”

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Posted 12 years ago

“Good quality and prompt delivery.”

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Posted 9 years ago

“Arrived when expected. Clear communication”

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Posted 9 years ago

Lyco is rated 4.7 based on 16,589 reviews