Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,589 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality bits, surprised how bright they were after fitting”

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Posted 9 years ago

“Normally very good service with prompt delivery, though our last order was muddled up with another customer, and we had to return their order and wait a few more days for ours to be delivered. Template apology email offered.”

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Posted 14 years ago

Thank you for your feedback. Please accept my apologies for the initial error, fortunately although the oportunity to err is there throughout your order process, our staff are conscientious and well trained and this rarely happens. I am glad when it did we were able to resolve quickly and efficiently to your satisfaction. Kim Puttick Customer Service Manager

Posted 5 years ago

“Normally they are a good company, however, regarding the last order for the GLS Daylight Lamps, I reported that the first 1 I installed actually exploded and blew a hole in the Glass, I did not receive a reply regarding my complaint. Malcolm J Last ElectroCad Services UK”

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Posted 15 years ago

“I have no problem at all with Lyco, but only the delivery driver, working for I think DHL, who can be off hand enough that you could almost call it rudeness, and I have already commented on this and the handling of the parcels he delivers to your customers services.”

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Posted 16 years ago

“I find the web site too busy. I quite often can't find what I want even though I know you must sell it. I end up ringing you, sometimes more than once, to find out where to find item. I have sometimes got so frustrated with the site I have bought elsewhere. Sometime the items can be inadequately pack, although the last lot were fine.”

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Posted 16 years ago

“Reasonably decent process, though delivery costs riduculous for such small products. Will not use company again for this reason.<br>”

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Posted 17 years ago

“Reliable supplier for bulk light bulbs etc”

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Posted 14 years ago

Thank you for taking the time to leave feedback it is invaluable in helping us to improve the service we offer our customers. Jayne Bates Customer Service

Posted 5 years ago

“Ok but it's like daily emails from them now .”

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Posted 10 years ago

“Generally Lyco provide an efficient service but I did have problems placing my internet order on the 28th February as I had to imput the information twice and so was not sure if I had dupicated the order. In the end only one order came but the price showing on the internet was not exactly the same as on the final invoice. The 5 watt Philips bulb turned out not to be compatible with my existing transformers (although the Lyco webite said it would be compatible with most tranformers) and so was useless to me. I need a 7 or 8 watt (old 50 watt halogen equivalent) led spotlight with a wde angle (about 60 degrees) in warm white but can't find them on our website. Please can you source them for me.”

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Posted 14 years ago

I am sorry you had a problem with your initial order and hope customer service have been able to resolve any issues for you. The 60deg LED you are looking for is not something we are able to offer at the moment, due to the way the light is emmited from an LED the large beam angles generally give out less light than the narrower ones, this is something we will be looking out for as LED technology moves forward. Kim Puttick Customer Service Manager

Posted 5 years ago

“Good service fast and efficient.”

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Posted 17 years ago

“Good Service and Nice on the phone”

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Posted 11 years ago

“Good service. delivered as promised on time”

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Posted 10 years ago

“The product range is excellent”

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Posted 17 years ago

“Lyco was excellent but let down by their couriers who for some reason could not find my house and rather than ringing me they took the parcel back to their depot twice. It was only after my intervention that th parcel actually got to me. Perhaps time to change courier?”

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Posted 9 years ago

“Good service”

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Posted 16 years ago

“good service, at reasonable prices.”

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Posted 17 years ago

“Easy to order, good delivery time”

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Posted 9 years ago

“I was told right away that there was a delay with the order and when to expect delivery. I was informed of a further delay and delivery date. Each time the company was very apologetic and offered to waive delivery charge. Realise delay was beyond their control, but pleased with how they kept me informed.”

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Posted 10 years ago

“Easy and fast service and web page options.”

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Posted 15 years ago

Thank you for your feedback, please visit our website again soon. Kim Puttick Sales Office Manager

Posted 5 years ago

“Apart from inability of their staff to give me the full external dimensions over two working days.Brochore online only states part dimensions.”

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Posted 10 years ago

Lyco is rated 4.7 based on 16,589 reviews