Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,589 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall pretty good. Website okay but not the most user friendly. Finding particular products could be easier, the advanced search could be improved. The first delivery of low energy bulbs had several damaged. The package was reasonably protected with packing. However, while the the box was intact and basically in box shape, it was quite roughed up, so DHL must have ignored the fragile tape. Lyco customer service were excellent, friendly & arranging immediately for replacements to be sent, that impressed me and increases the chances I'll use Lyco again, with confidence. This time DHL didn't sit on the package, thank-you.”

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Posted 15 years ago

“First class service, although not the most competitive on price.”

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Posted 15 years ago

“Like the service but really dont like having to pay a substantial excess cost for handling and shipping to Zone 2 with Fedex - when people just 50 miles down a dual carriageway from us are in Zone 1. (ie Aberdeen vs Dundee). Suggest you use an alternative shipper who does not discriminate in this way (eg Royal Mail) !”

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Posted 13 years ago

Thank you for leaving your feedback, we do value our customers opinions and will consider your comments when we discuss the service with our carriers in the future. We are always happy to advise on the best products for your fittings, please call us to discuss suitable replacement bulbs in the future, so that we can ensure you are totally satisfied with your purchase. Kim Puttick Sales Office Manager

Posted 5 years ago

“Good service.delivered nextday. Only comment why are energy saving bulbs some 6 times dearer than their tungsten equivalent? Don't encourage conservation does it?”

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Posted 14 years ago

I am glad you were pleased with the service offered. The lighting industry has been hit with price rises in the metals used in production of these lamps, despite this Lyco have a system of price checking in place which ensures we stay level or better on price than our competition. In times of increasing energy prices the lower energy usage of these lamps can make a large difference to your bills. Jayne Bates Customer Service

Posted 5 years ago

“Easy to use web site , order came within advised time scale . massive box with stacks of packing for the light bulbs. Only downside of this company is the delivery costs for these lights bulbs which at circa £6 seems high”

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Posted 12 years ago

Thank you for your feedback, this is much appreciated. We have looked into alternative ways of sending products. However, this is the most operationally effective way of sending lighting as some products are very fragile. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 5 years ago

“Good service & prompt delivery.”

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Posted 11 years ago

“Offer good products & service”

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Posted 17 years ago

“don't know much. found through google search. had what I was looking for. Had some very friendly phone advice too. got what I wanted. it arrived promptly.”

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Posted 16 years ago

“Product excellent, easy to fit tubes and starter, job done in no time. Delivered in mint condition. So why not 5 stars? Because you gave me a 10% off your first order code which disappeared off my screen until after I'd placed the order.”

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Posted 7 years ago

“All works fine apart from insufficient description of products on the website. Bought a picture light and nowhere did it say it is battery powered! It's ok actually but I would like to have known first. This applies to many other products as well. Need more things like detailed dimensions - eve on light bulbs.”

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Posted 14 years ago

“Not three bad”

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Posted 10 years ago

“V Good on prices and customer service. I had problems cancelling an order though - no means to do this via the website so I emailed but it didn't get auctioned in time.”

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Posted 8 years ago

“Nice company but a bit expensive.<br>”

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Posted 16 years ago

“Convenient but expensive.”

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Posted 14 years ago

Thank you for your feedback. Unfortunately due to the shortage and subsequent price rises in the Phosphor required to make these fluorescent and CFL lamps prices are rising across this sector. Most lighting manufacturers have been forced to relook at pricing on these items and may have to do so again in the near future should the situation not improve. Kim Puttick Customer Service Manager

Posted 5 years ago

“Generally good range of products at competitive prices with a reliable next day service.”

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Posted 15 years ago

“Over the top on packages.for the environment,”

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Posted 6 years ago

“Straight forward ordering from the website with good range of giods at reasonable prices. The only down side is they use DPD for delivery. I had to redirect my parcel to my home address, originally it was being delivered to work, which went ok. But that night i received a message saying that they had updated their system so my parcel would be left in "my safe place". As i was wondering what was going on i received another message, saying "as requested my parcel would be redirected to Matalan".......both the last 2 changes i hadn't made. It was too late to phone to see what was happening. Next day i enquired with DPD, the guy i spoke to was quite abrupt. Either i could cancel my parcel or just pick it up from Matalan....... no explanation as to who/why it had been changed. Thankfully i got my parcel. I know that wasn't Lyco's fault but thought I'd have my rant.”

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Posted 8 years ago

“Good service”

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Posted 17 years ago

“easy to order and good selection of goods”

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Posted 13 years ago

“Had to pay for postage which is a shame”

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Posted 9 years ago

Lyco is rated 4.7 based on 16,589 reviews