Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,589 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electrical items ordered arrived and was exactly what I needed, just be aware that unless you pay for special delivery the standard post takes 4 to 5 days.”

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Posted 7 years ago

“The buying and delivery experience was good but the after sales experience was less so. We reported a faulty item on Tues 31st Jan via email, received an automated reply that we would hear within 3 working days. We are still waiting.”

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Posted 9 years ago

“Very useful and efficient service but i only use it now and then as i am only buying for two domestic properties. Range is quite good but could do with a bigger range 240v halogen candle bulbs to replace tungsten ones. In particular a halogen clear candle bulb of about 15/18 watts to replace 25w tungsten bulbs.”

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Posted 16 years ago

“Delivery was on time, well packed , though internally one of the smaller boxes was already open, but no harm done.”

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Posted 9 years ago

“It's the first time I've bought from Lyco. The service was OK and delivery was prompt.<br>”

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Posted 16 years ago

“reasonable prices, good delivery”

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Posted 17 years ago

“I thought ?t very easy and clear to use but of the two ?tems ? was looking to buy one was out of stock so only half the sales were ache?ved”

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Posted 17 years ago

“Trouble free transaction and a good product.”

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Posted 16 years ago

“V. quick response. The new light bulbs arrived the next day”

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Posted 6 years ago

“I found the products I wanted and they arrived within 2 days by FedEx but it did not warrant that cost. Unfortunately Lyco's lowest cost of shipping is the fedEx route; shame a 3rd shipping category couldn't be made available e.g. post”

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Posted 14 years ago

I am sorry you are unhappy with the delivery costs, unfortunately on a very small order it does seem rather high. We have looked into this but we are unable to send out with Royal Mail due to the fragile nature of the goods we sell. Kim Puttick Customer Service Manager

Posted 5 years ago

“Very quick delivery and a competitive price (£30 cheaper than John Lewis). Not so happy with the delivery company though who threw the package over our gate (we weren't in) with 'Fragile' clearly labelled on it. The electrician who fitted it - 3-spot ceiling light - said that it was OK though. So Lyco - investigate!”

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Posted 6 years ago

“Very prompt.”

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Posted 8 years ago

“A positive organisation always introducing new lines of interest to its customers”

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Posted 16 years ago

“I've dealt with Lyco professionally in the past, and have always been very satisfied with their service - friendly, helpful and personal. The despatch of this item was delayed, probably due to the holiday period; I was concerned it was their choice of courier, as I've had trouble there before. Lyco, however, didn't try to pass the buck, and admitted the problem was down to them.”

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Posted 11 years ago

“YES VERY GOOD”

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Posted 6 years ago

“Order was delivered satisfactorily but did take a long time to do so. The wait for the product was about 2 months. Your staff said they would email me when the order was filled, but did not. Not a big problem, but you did ask!”

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Posted 14 years ago

Thank you for your feedback Graham. I am sorry for the long delay in your order this item was out of stock with the manufacturer for a long time and therefore unavailable to us. I have checked on the dispatch message you should have recieved and changed the settings on your account to allow emailed messaging so this should not be a problem for the future. Apologies for this. Kim Puttick Customer Services Manager

Posted 5 years ago

“Very good price, and very quick delivery.”

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Posted 10 years ago

Any customer who receives an item that does not meet expectations can return it via our speedy returns service. The Customer Care team can be contacted via phone, email or our website in order for the matter to be reported. A Returns reference will be issued and the team will ensure the matter is dealt with as quickly and efficiently as possible. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Good prices and service although this order was delivered to the correct street and house number but the wrong town”

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Posted 15 years ago

A customer service advisor will contact you shortly to get some information on the delivery so we can ask carrier to establish how this could have happened. It is extremely important we get to hear about anything like this so we can ensure it cannot happen again. Many thanks for leaving this feedback. Kim Puttick Customer Service Manager

Posted 5 years ago

“Lyco's service is generally very good. <br>”

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Posted 17 years ago

Sorry to hear you've not been happy with our own brand energy saving lamp. We've sold literally thousands but some lamps are not always right for every one. Please take advantage of our Double Guarantee and return anything you are not happy with. Charles Barnett - Managing Director

Posted 5 years ago

“ordered and received promptly very pleased with item when delivered”

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Posted 13 years ago

Thank you for taking the time to leave us feedback. Please visit our website again soon. Jayne Bates Customer Service Advisor

Posted 5 years ago

Lyco is rated 4.7 based on 16,589 reviews