Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,555 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't say anything, not had deliver yet,”

Helpful Report

Posted 3 years ago

Sincere apologies for the delay. The Customer Care Team

Posted 3 years ago

“Lyco communication was great and the apparent delivery time was also good. Unfortunately they use DX express as their couriers who have now failed to deliver on 2 occasions, 1st time they never showed and the 2nd time I literally walked up to the driver to ensure I got my parcel but he just drove off. Lyco really should have done their due diligence before contracting such an awful firm.”

Helpful Report

Posted 3 years ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. I note that you have been refunded for the items in full. The Customer Care Team

Posted 3 years ago

“They did not let me cancel the order even though I just ordered the wrong item. I bought another one straight away. When I got the lights I tried to return the one I did not need I would have to pay return postage which Iam refusing to do. I literally try to cancel straight after I bought a second light.”

Helpful Report

Posted 4 years ago

Your original order was too far advanced in the process to reverse the status. Orders are picked and packed as quickly as possible to meet delivery commitments to our customers. The Customer Care Team

Posted 4 years ago

“Delivery was delayed, that was fine, but was rescheduled for Sept. 8. As of now, nearly a week later, we still have not received it. It is likely the delivery service, but I have contacted them, and received no reply. I think you need a better delivery service.”

Helpful Report

Posted 4 years ago

So very sorry for the delay with delivery. We regret any inconvenience caused. The Customer Care Team

Posted 4 years ago

“Easy to use website used several times in the last but latest package arrived damaged and internal lightbulb boxes damaged. Not sure yet whether the bulbs themselves are working”

Helpful Report

Posted 4 years ago

So sorry your order did not arrive with you in the first-class condition expected. The Customer Care Team

Posted 4 years ago

“Service quality is poor. An order placed in November took over 4 weeks to fulfil despite 2 of the 3 items being in stock. The 3rd item was cancelled but payment taken at time of ordering it has not yet been refunded. Phone lines are not answered and emails are only sporadically replied to.”

Helpful Report

Posted 5 years ago

We are sorry you are unhappy. In order to receive partial delivery with the balance of the order to follow this must be stipulated at the time of the transaction. Your order was placed online and no such instruction was included by you. Our lines are very busy at the moment so we are sorry if you had difficulty getting through. We answer hundreds of emails on a daily basis, seven days a week. Alternatively, customers can contact us via Live Chat or via various social media channels. The Customer Care Team

Posted 4 years ago

“We paid for express delivery 1/2days. Although it was over the New Year, a week later and still have not received our order.”

Helpful Report

Posted 5 years ago

We apologise for the delay. The Customer Care Team

Posted 4 years ago

“I placed my order and waited more than a month for it to be delivered following numerous emails that went unanswered. The telephone lines were turned off so it wasnt possible to contact the team. I finally reached them by posting on the facebook page, after which my order was despatched quickly.”

Helpful Report

Posted 5 years ago

Unfortunately, there was a delay with stock arriving with us. We regret any inconvenience. Once the goods arrived at our warehouse they were dispatched to waiting customers. The Customer Care Team

Posted 4 years ago

“Sorry to say but the step ladders took over a week to be delivered.a bit slow.”

Helpful Report

Posted 5 years ago

“parcel arrived damaged as it was poorly packaged.”

Helpful Report

Posted 5 years ago

“To be fair can't comment too much about Lyco but I paid £4.99 for express delivery and then find out it's Hermes who are supposed to be delivering a couple of small led lights, Hermes are just a joke in the north of Scotland, it could get delivered to anywhere if it ever gets delivered at all, if I'd known they were using Hermes I would have probably gone somewhere else, 4 days for express delivery and this is Friday so no chance now before Monday.”

Helpful Report

Posted 5 years ago

“The bin bags are fit for purpose but it seems a bit silly that the postage to get them to me was more than the cost of the product which makes the convenient of shopping on line very expensive .”

Helpful Report

Posted 7 years ago

“Very disappointed with Fed ex delivery. We missed the delivery on the first day but they never returned the next day - as stated on the card - even though the driver logged that he had been here.”

Helpful Report

Posted 9 years ago

“Make sure the items are delivered to the correct address. My item was delivered to the wrong address and the person had opened my parcel. I received it a day later. When I chased this up with Lyco no one contacted me via email and someone left a message on my mobile. When I got the message I had in fact received my parcel so I did not ring the person back.”

Helpful Report

Posted 8 years ago

“I ordered lights thinking they would take 5 days, now taking 3 weeks. Lastly, on another order the delivery company left the bulbs on my doorstep after telling them the shed. So not happy with this service.”

Helpful Report

Posted 5 years ago

“paypal had selected my old address for delivery and when I emediately phoned your customer help they told me to ring back as the order had not yet shown on her system. Tried several times to get through but only got a recorded message. when I did manage to get through I was told that it was to late as the order had now been procesed. My order was the n delivered some 72miles away to my old address and I still have not managed to pick it up from the new owners of my house,”

Helpful Report

Posted 6 years ago

“Delivered items not what I ordered”

Helpful Report

Posted 7 years ago

“Dont post items in different boxes in the same order and try and deliver them all to the correct address”

Helpful Report

Posted 5 years ago

“My order was confirmed as being delivered on a Tuesday.....did not arrive, called on , the Wednesday afternoon and was told it would be delivered on the following Tuesday ! Had to escalate to get my three cables extracted from a pallet and sent direct from the manufacturer to arrive on the Friday of the original week of delivery. Was working on site 200 miles away from home, job completion on the Friday. The ad gave the impression the cables were ex stock, quick delivery. Moral....be honest !”

Helpful Report

Posted 8 years ago

“not very much.”

Helpful Report

Posted 6 years ago

Lyco is rated 4.7 based on 16,555 reviews