Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,526 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“25 tubes delivered 8 broken not a happy person”

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Posted 5 years ago

“They sent the wrong lightbulbs, and did not reply to two emails about this. i finally got a reply to the third, saying they were taking a long time to deal with queries. I am disappointed as I have always previously had good service.”

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Posted 6 years ago

“Delivery service was unacceptable”

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Posted 8 years ago

“6w for a light bulb? no obvious reason. No explanation. Just 6w wait. I?m guessing made and sent by ship from China. Many better retailers that actually have items in stock.”

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Posted 5 years ago

“Received alight set and ordered extension cables to go with it. The cables don't fit to the set, so useless and a waste of money.”

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Posted 6 years ago

“By delivering on time instead of cancelling your delivery when theyre 15 mins away ( tracked package all day )”

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Posted 6 years ago

“Well- I thought this was an answer to a problem. However the batteries make the lamp very heavy and they have much less life - maybe 80 hours? So although the bulbs are very long lived, you would have to replace batteries frequently - which I missed from the advert. Also . I may have been being slow but the rather heavy light needs fixing to the wall. And the light cast is quite gray. I thought this was the answer to some prayers but perhaps not.”

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Posted 6 years ago

“The initial delivery was quick but there has been absolutely no response to a request by email for a solution to a problem with one of the products.”

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Posted 6 years ago

“Two stars because the lights work. I ordered two, 6ft 32w battens. Instead of telling me they only had one in stock, only one turned up and then the invoice said "one to follow". I was pretty annoyed because I'd booked a sparky to come round. Anyway, I waited a week or so for the first one, then another week or so for the second. When it finally showed up it was a different light! I should state that these lights were for a ceiling and would be seen. Also not only were they cosmetically different, they had different fittings which was a pain to line up on the rafters and keep them equal with each other. Poor show.”

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Posted 6 years ago

“They offer new customers a 10% discount but when you get to the checkout it's much less. There's a premium rate phone number to sort it out. So it may cost you ore overall with the discount.”

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Posted 8 years ago

“Delivery attempted before advised delivery date. We were away and were put to the trouble of rearranging delivery. Package could have been left with a neighbor but courier insisted on a signature. Such a procedure way over the top for a £7 item. Since purchase we have been bombarded with marketing e-mails and were but to the trouble of having to unsubscribe. Clearly, Lyco has a management philosophy that spares little thought for the customer.”

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Posted 5 years ago

“There is clear way to return something. Most e retailers will have some kind of return slip with instructions enclosed with the products sold online. I?m sitting with a box of lights for 2 weeks now waiting for an email from customer service that has yet to arrive with instructions. I should?ve just gone to ScrewFix and bought their stuff. Lesson learned!”

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Posted 5 years ago

“I ordered two light fittings complete with bulbs. They arrived when promised in an enormous lightweight cardboard box which would have held at least six of the fittings and had insufficient packing to stop the two rolling about. The box was not marked FRAGILE or GLASS. On opening the box an ominous tinkling sound could be heard from one of the fittings and on opening the fitting the bulb within was shattered.No great harm so I rang the "Customer Service" number that afternoon. "Customer service" was an answering machine on which I left a message explaining and asking for a replacement bulb. Having received no response after several days I sent an e-mail and then received a reply apologising and promising a replacement fitting. It arrived today, properly packed and marked FRAGILE.It was undamaged.”

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Posted 7 years ago

“Refund if not as advertised.Range not as stated How does one know this until fitted. Refused refund because it had been fitted.Not good service.i shall not be useing this site again”

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Posted 5 years ago

“Still waiting for replacement”

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Posted 8 years ago

Thank you for completing our feedback request. Your replacement order was dispatched immediately we were advised of the problem and delivered the next day, 18th January @ 10:37 by FedEx. I will forward the proof of delivery to you directly to allow you liaise with the signatory. If you need further assistance my direct contact details will be on the bottom of my email. Thank you for shopping with us. Kind Regards, Patricia Mullane, Customer Care Manager.

Posted 5 years ago

“Delivery and items all good. unfortunately tubes without starters, delays a job! Both stock items, more haste less speed. mind you, very helpful young lady on telephone. Didn't get her name, pity.”

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Posted 8 years ago

“Still awaiting delivery”

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Posted 5 years ago

“The light I ordered arrived without instructions or fitting kit. Customer services were prompt and helpful in rectifying this but the onus was on me to report the failing”

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Posted 7 years ago

“Excellent product - let down by delivery failure. Next day delivery required and paid for, it took 4 days!”

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Posted 7 years ago

“VAT not removed in basket for purchases from the channel Islands, relatively simple and effective reclaim procedure and staff helpful but could be much easier if automatic when checking out as many others do rather than having to contact customer services seperately. Packaging insufficient for international delivery - a Fragile sticker and a few bits of packing paper do not provide the required protection, especially with something as fragile as light bulbs. I haven't tested them all yet but several of the product boxes were damaged as everything was just thrown loose into the packing box. Not impressed.”

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Posted 6 years ago

Lyco is rated 4.7 based on 16,526 reviews