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Lyco Reviews

4.7 Rating 16,352 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,352 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extraordinarily long delivery wait: no ability to angle the light so you can see the bulb reflect in the glass plus as you cannot angle it does not throw enough light down the picture to illuminate the whole print.”

Posted 7 years ago

“Delivery and items all good. unfortunately tubes without starters, delays a job! Both stock items, more haste less speed. mind you, very helpful young lady on telephone. Didn't get her name, pity.”

Posted 7 years ago

“Efficernt order and delivery. Disappointing product : cheap 'chain' mechanism does not run smoothly, is stiff and squeaks.”

Posted 7 years ago

“The battery operated Candles were not in stock. The bulb did not work and I have returned it. The holder has never arrived. The courier tried to deliver it ( after I reminded the company but I do not know where it is. Needless to say I will not be using the company again.”

Posted 7 years ago

“No problem with Lyco (apart from the fact they only publish Premium Rate phone numbers). But my parcel was badly damaged by FEDEX. Items were damaged and others missing. Lyco responded by offering to send a replacement order. Good outcome - this time let's hope that it isn't damaged!”

Posted 7 years ago

“Have not yet tested the light bulbs but a little concerned that you used an unnecessarily very large cardboard box for just 3 light bulbs that had totally ineffective packing protection (3 small pieces of bubble wrap), and that the cardboard box was not sealed so it could be easily opened by anyone transit.”

Posted 7 years ago

“No communication, product arrived a week later than estimated and had to chase the company twice for information. Product received was fine”

Posted 7 years ago

“Item damaged on arrival. The light fitting had been padded in the box on one side but not the other and had been crushed and broken.”

Posted 7 years ago

“Long wait for availability then the delivery included damaged goods and was missing items. Staff were helpful and replacement was quick and without quibble. The 'Kit' does not contain instructions so is not suitable for inexperienced DIYers”

Posted 7 years ago

“Still waiting for replacement”

Posted 7 years ago

Thank you for completing our feedback request. Your replacement order was dispatched immediately we were advised of the problem and delivered the next day, 18th January @ 10:37 by FedEx. I will forward the proof of delivery to you directly to allow you liaise with the signatory. If you need further assistance my direct contact details will be on the bottom of my email. Thank you for shopping with us. Kind Regards, Patricia Mullane, Customer Care Manager.

Posted 3 years ago

“The light looks good but unfortunately it did not come with the halogen bulbs as mentioned in the website. I emailed you about this but got no response”

Posted 7 years ago

“I found letters for light box are difficult to put in on top and bottom lines but middle line they slide in really well. Also I have found the box flickers, even with new batteries, and that can be a bit annoying. I'd say this is 2 1/2 stars as a review.”

Posted 7 years ago

“Poor product did not work”

Posted 7 years ago

“The delivery was prompt and the process efficient, no problem. However I was horrified that such a small product was packaged in a box measuring 12inch x 9 inch 6 inch. Completely over the top, bad for the environment, and it is of course the customer who pays the cost for the waste. I'll be happy to use Lyco again, but if I receive packages like this again I'll switch to one of the many other suppliers available.”

Posted 7 years ago

“Very disappointed with Fed ex delivery. We missed the delivery on the first day but they never returned the next day - as stated on the card - even though the driver logged that he had been here.”

Posted 7 years ago

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Lyco is rated 4.7 based on 16,352 reviews