Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,553 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

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“Excellent service ordered in the afternoon and delivered the following morning”

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Posted 8 years ago

“Purchased 4W WW LED Filament Candle SES”

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Posted 8 years ago

“Very efficient service. Goods arrived on time and well packed.”

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Posted 8 years ago

“Good service arrived next day good quality just what I wanted”

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Posted 8 years ago

“Next day delivery , wonderful service”

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Posted 8 years ago

“Ordered in the evening and goods delivered in the morning next day. everything in good working order. No breakages.”

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Posted 8 years ago

“My first dealing with Lyco and nothing could have been easier or smoother. Over the course of three days I ordered four Eterna Striplights in three separate transactions and all arrived the day following each order. Although there were links to follow the progress of each order I clearly had no reason to do so because of the excellent service.”

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Posted 8 years ago

“Very pleased with my wall light”

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Posted 8 years ago

“Easy to order. Good price and excellent service. Can't fault it!”

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Posted 8 years ago

“I ordered the wrong size for my lights. the return is good can not wait to reorder the lights that will fit, because they look good.”

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Posted 8 years ago

“My light fitting arrived damaged, presumably in transit. One phone call to customer service was all it took to resolve the matter. A replacement was dispatched that day and received the next. The return via Fedex was arranged and was free. What more could you ask? Excellent service and customer care. I would recommend them to all.”

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Posted 8 years ago

“web site good for deciding bulb types, with good delivery times”

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Posted 8 years ago

“Great product, great price, does the job. Thank you”

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Posted 8 years ago

“Came on time and worked well but didn't realise they didn't have link leads .l had to order separately”

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Posted 8 years ago

“Lyco is basically lightingdirect.co.uk. Place an order for a Nordlux Funk 22 Semi-Opaque Ceiling Pendant Shade - Yellow. Description of product; Funk series of contemporary acrylic shades is available in either transparent or semi opaque, white inner finishes in a selection of colours Available in two size options, smaller Funk 22 and larger Funk 27 series Co-ordinating, contemporary pendant ceiling sockets are also available, update your look by using independently or with Funk series shades Shades are recommended for use with max 25W bulbs. On delivery I recieved someone else's order and called at a cost to myself as their number 0843 317 7824 is not a free number; I was informed that this had been an error and was originally instructed to repackage and return the incorrect item I had recieved and only then would be sent the correct item which I had ordered. Clearly I objected and only then was I told to dispose of the item rather than return it. A next day delivery was then arranged for a new item causing significant difficulties to myself. But still I did not complain. On delivery I discovered that the item could not be used as I had not purchased the separately available ceiling pendant. The product description failed to notify adequately that the shade MUST be purchased and used with the available to purchase separately ceiling pendant; that it CAN NOT be used without it, as the shade will not fit a standard ceiling pendant; this incurs an addition free of £16.99 on top of the initial outlay of £44.99 for the shade, equating to a full purchase price of £61.98 plus an additional £3.99 where applicable. I again called Lyco/ lighting direct and was told that I would now have to return the item myself at my own cost. Noting that the description really had been inadequate I then complained and was put through to Patricia whom was rude agreesive and adamant that not only did I need to return it myself she refunded to give me access to the return services described on the website. I tried to explain to her to previous issues that I had encountered she had no interest in listening to the customer, I informed her that I would review the service I was being provided with by them. As a housebound disabled customer I was unable to use easily other return service and the call was very distressing and found Patricia to be extremely disrespectful. I Later I received a call where Patricia claiming that she would now agree to a collection as she said she had been told of the previous delivery issues I had encountered, I agreed and waited for a collection and then refund. I emailed on the following Monday after the collection on the previous Thursday to chase the refund and was assured that this would be actioned in full no-later than the Friday coming. I did not recieve any monies so I had to send a warning letter advising them that they must refund with 14 days of receipt of the returned goods. I received a cryptic email claiming that I had been refunded in two parts clearing they had intended to try and charge me for the return, she claimed she would get back to me; she did not. It took the full two weeks after they had the returns goods to get a full refund. I would avoid this company's they are rude unprofessional and when matters go wrong, you will not be treated respectfully, overwhelmingly dissatisfied and disappointed. I will never use them again.”

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Posted 8 years ago

We made an error in our warehouse and a package destined for another customer was sent to you instead for which we apologised at the time and apologise again now. It is our recollection that immediately you made us aware of the mistake, we raised an order for replacement goods to be dispatched to you on an upgraded delivery service. If you check the tracking information provided you will note the date the replacement order was dispatched and the timed delivery service used. This was to ensure minimal disruption to you ? we had made a mistake and we endeavoured to put it right as quickly as possible. You misunderstood the information on the website with regard to the Funk Pendant and the related product, Funk Shade. This pendant can be used on its own as we supply very decorative bulbs to suit. Alternatively it can be used with the bespoke shade. We do not advertise this particular shade as being suitable for any other fitting other than the Nordlux Funk Ceiling Pendant. You unfortunately misread the information and purchased the shade for use with a fitting other than it was intended for and thus for some reason seem to believe we were at fault and conveyed this to several members of the team at various times. We understood your frustration at having made an error with your purchase choice and tried to assist by explaining how the item could be returned to us for refund. Either we could arrange FedEx to collect at a competitive charge or you could make your own arrangements. All returns are processed for refund chronologically and within the time frame set out on our website, as was yours. Many refunds are processed within days of items being sent back to us. To be fair to all our customers we could not fast track your return as you requested. I am sorry you appear to be so unhappy with us. We work very hard at providing customer service excellence therefore reviews such as yours are very disappointing given we tried our best to understand and help you. Kind Regards Patricia Mullane

Posted 5 years ago

“Excellent product and service”

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Posted 8 years ago

“Order arrived quickly and well packed. Good notifications. Have bought from lyco again”

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Posted 8 years ago

“very quick delivery and goods well packaged and as described”

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Posted 8 years ago

“Reasonable price. Order process fine. My order arrived when they said it would arrive.”

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Posted 8 years ago

“prompt dispatch with regular update on delivery.”

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Posted 8 years ago

Lyco is rated 4.7 based on 16,553 reviews