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Lyco Reviews

4.7 Rating 16,348 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and delivery of the product were fine, but the advertised cool white bulbs are actually neutral white. Turns out no one makes the cool white at colour temp 6000 anymore, but it would be ideal if the product description on the website matched that of the bulb sent.”

Posted 5 years ago

“The ordering process was straightforward and the product itself is as described. I haven't felt able to give a higher score because of delivery problems. The product didn't arrive on the day notified by DPD. I emailed Lyco Customer Services to let them know that the goods had not been delivered but didn't get any response. Fortunately, the parcel eventually arrived but some interest in the matter from Lyco at the time would have been appreciated.”

Posted 5 years ago

“delivery good, though bulbs could have been packed more carefully, individual bulb boxes loose in box, when could have been taped in a smaller box in the larger box.”

Posted 5 years ago

“I ordered 12 light bulbs. They work fine. However, the small SES candle bulbs came in a box big enough to hold hundreds of these bulbs. And the empty space was then packed with plastic bubble wrapping. Not impressed with this amount of packing wastage.”

Posted 5 years ago

“All was efficient but I asked for advice on line which was very responsive but didn't get me to the right product - so I needed to return the first order and order again”

Posted 5 years ago

“Took over 15 days to arrive - too late to 'install' before xmas. Not a great inconvenience but there were no updates until it was with the courier. Charged £10(?) to deliver to N Ireland otherwise it would have been free, I think. Price defaults to price without VAT - misleading until you notice it (I'd guess most of your customers have to pay VAT?) Installation will be a 'nightmare'. Whoever designed the wiring / instructions has never stood on top of a ladder wiring 11 wires into a terminal block. Your Technical Adviser was good. They couldn't help but at least agreed how impractical installation would be.”

Posted 5 years ago

“The lightbulbs are great, unfortunately the delivery service DPD has a lot to answer for. 3 people in and no note through the door and apparently no one was in. Nice picture of my front door sent to me. Fuming, I got it delivered to a local shop to stop this happening again. I suspected that the packaging was damaged and they didn't want to deliver, this has happened before. When I picked it up from the shop lo and behold the package was half open. The guy in the shop told me to check everything was in the box and luckily it was. Not happy with DPD!”

Posted 5 years ago

“Delivery service was good item arrived a day early”

Posted 5 years ago

“All fine with ordering as usual but let down by DPD delivery issues”

Posted 5 years ago

“It took more than a week to get through to their customer service team re returns and one faulty item. They did not respond to several messages. Disappointing as previously good service from this company. Excuse was "We're busy because it's Christmas". One item was unusable - looked like a slightly poorer quality in the product since the last time we purchased same item.”

Posted 5 years ago

“Expensive delivery which anyway arrived 4 clear working days later and not when they said it would.”

Posted 5 years ago

“Quick delivery. Products work great. I will probably unsubscribe though as I don't like being bombarded with email offers every two to three days. It's terrible practice to treat customers in this way.”

Posted 5 years ago

“I'd give you five except that you recommended C batteries for the lights we bought. So we ordered 10 packs only to find that you should have recommended D batteries. £30 wasted!”

Posted 5 years ago

“Lyco seem to be a great company but they us DPD for deliveries and DPD are absolutely hopeless and caused a one week delay in the delivery of my goods.”

Posted 5 years ago

“Ask me again in 9 1/2 years .”

Posted 5 years ago

“A good quality product, but the promotion offered 20% discount for black Friday which was not honoured.”

Posted 5 years ago

“delivery charges.....”

Posted 5 years ago

“Quite expensive for a trade purchaser. Annoyingly, they had 20% off everything only days later - but too late for me. Faster delivery (took nearly a full week) would have helped.”

Posted 5 years ago

“I ordered 7 bulbs but 1 was completely broken when it arrived. I was surprised because I would have thought that the packaging would have been spot on for mailing light bulbs. It was a disappointment.”

Posted 5 years ago

“Bulkhead bulbs are too large for the bulkhead. Can't close glass shade with the bulb in. So purchased smaller bulbs at local shop.”

Posted 5 years ago

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Lyco is rated 4.7 based on 16,348 reviews