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Love Logs Reviews

5.0 Rating 1,905 Reviews

99 %

of reviewers recommend Love Logs

Company Reviews

Product Reviews

5.0

Based on 1,905 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 30th April 2024

Love Logs 5 star review on 23rd April 2024

Love Logs 5 star review on 23rd April 2024

Love Logs 5 star review on 11th March 2024

Love Logs 5 star review on 14th February 2024

Love Logs 5 star review on 31st January 2024

Love Logs 5 star review on 18th January 2024

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Log package was good but a little expensive however at the time l was unable to order from anywhere else and decided to give them a try. I am not saying l wouldn't use again as the quality was exceptional but l do need to try and source a cheaper alternative.”

Posted 1 year ago

“Would give it 5 but haven’t used logs yet! Ordering and Delivery hassle free.”

Posted 1 year ago

“Really fast delivery!”

Posted 1 year ago

“The logs were ordered easy and the delivery next day prompt. I reordered following the great customer service received last spring ( basically a previous order was not up to Scratch, acknowledged and a complimentary box sent). I used the box just recently so I re ordered. I am pleased to say the same quality as the complimentary box.”

Posted 1 year ago

“My first order. Loving my Hobbit logs > perfect size + burn🔥 Despite a slight problem with DPD delivery to my address I will definitely be placing a second order.”

Posted 1 year ago

Thank you for the lovely review Janice! I know Heather has spoken to you separately to try to prevent the DPD issue from recurring, hopefully your next order will be much smoother 🔥

Posted 1 year ago

“Great wood for my pizza oven and very fast delivery.”

Posted 1 year ago

Thanks for the review! If there is anything we can do to get 5 stars, we love constructive feedback! Paul & Heather

Posted 1 year ago

“A great product, delivered on time and for the right money!”

Posted 1 year ago

What more can you want 😃 Thank you Paul and happy pizza making! 🍕 Heather & Paul

Posted 1 year ago

“Chunks were a little smaller than I had anticipated but they burnt longer than ones I've had from different companies so didn't use asany as normal. Would buy again 100%. Really quick delivery as well.”

Posted 1 year ago

Thanks Peter, we're getting closer to some automation with chunk production but right now, it's all still processed by hand into our splitter - so watch this space! Cheers, Paul & Heather

Posted 1 year ago

“My order was received in a timely manner, but one of my bags had some cuts and tears throughout the bag. The quality of the wood, however, is excellent. I ordered Cherry, Apple, and Oak.”

Posted 1 year ago

We're happy to accept zome tears in the bags, it's better than using plastic, and of course all the bags are shipped in a heavy-duty cardboard box anyway 😃 Paul & Heather

Posted 1 year ago

“Great service, got great dry wood delivered to my door in a few days. Only downside was that three packages arrived with three differed trucks so they should do more to ensure most efficient delivery with eye on carbon footprint for their logistics.”

Posted 1 year ago

Hey Emad! We aren't in control of the DPD network so there is nothing we can do, but we selected DPD as our courier as they actually offset every single delivery making sure they are carbon neutral 😃 Paul & Heather

Posted 1 year ago

“Quick and convenient. I’ve not tried them yet so not sure how far they will go as have got a Ooni Pro oven. My first trial needed a few chipsticks and larger lumps of wood so the jury is out until I’ve trialled the quantity I ordered.”

Posted 2 years ago

Hi John, thanks for leaving a few reviews! We'd be really interested to know why you only left 4 stars having not tried the products yet - was there anything wrong on first impression? How did you get on once you used them? Thanks! Heather & Paul

Posted 1 year ago

“Great products and service at a good price. Thank you.”

Posted 2 years ago

Thank you for the review and your detailed product review 😃

Posted 2 years ago

“Website good, delivery fast, Firelighters are excellent....only need one to start fire. Will order again”

Posted 2 years ago

Thanks so much for the lovely review Diane, and for supporting our small business! Paul & Heather

Posted 2 years ago

“Faultless ordering process, on-time delivery, well packaged - no qualms! Maybe a touch pricey, but the logs are solid (no offcuts, saw dust or bits left at the bottom) and burn very well in my Ooni Karu 16.”

Posted 2 years ago

Hi Jacques, Thanks so much for the review, you've summed up everything we're trying to achieve! Sending wood in small batches by courier always means you will lose a decent chunk of the price into the courier rate, and we've learned that running an environmentally friendly business is very expensive compared to running one without taking consideration for elements like the packaging we use, for example. We're pleased that the good outweighs the price for you and as we grow, we'll keep working to bring our prices down wherever it's feasible. Thanks, Paul & Heather 💚

Posted 2 years ago

“Excellent quality Minimal smoke and soot . Good heat achieved. Take longer to burn than cheaper alternatives. So I find adding little and often to keep the flames and temperatures. Boxes arrive but have been open seem to still be full. They use a paper tape to seal the boxes. Great for the environment but not a great secure seal.”

Posted 2 years ago

Hi Jill, Thanks so much for the feedback and sorry to hear about the issues with the tape - we tested lots of options and settled on that one as the best option as we didn't have any issues with test shipments. Glad you love the product though! It really does make a difference to pay more for hardwood. I'll email you now to see if there's anything I can do with regards to the tape problem ? Paul

Posted 2 years ago

“Not used my wood pellets yet but delivery communication was top notch”

Posted 2 years ago

Thanks Elliot - maybe once you've tried them you could revise up to a 5 star for us!

Posted 2 years ago

“First time I have ordered through live logs and was a little delay in then arriving through no fault of them but Royal Mail. Love logs have given me a 20% discount off next order. Will be ordering again. Haven’t used logs yet but you do get alot in large box”

Posted 2 years ago

Thanks Robin! We will soon have DPD collecting every single order and expect these issues to stop there. We'd appreciate it if you could reconsider your review if you love the firewood once you've used it 🔥

Posted 2 years ago

“Only my first order but been impressed so far. Good information and like the pack of natural firelighters that come with the kindling. Burnt well in the pizza oven.”

Posted 2 years ago

Thanks for the review Mark! Would appreciate any feedback you can give us about how to make this 5 stars!

Posted 2 years ago

“Wood in a box”

Posted 2 years ago

Hi Nick, thanks for the review and video! We always want to improve - what would we need to do differently for you to give us a five star review?

Posted 2 years ago

“Delivery and notifications of the delivery - excellent Individual lighters are bigger than some I've used and burned very well”

Posted 3 years ago

Thanks so much for the review! We would love to know if there's anything we could have done better to make this a 5 star review - please feel free to tell us here or send us an email :)

Posted 3 years ago

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Love Logs is rated 5.0 based on 1,905 reviews