Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,721 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 9th November 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality, responsive and delivered really quickly - have used many times and will so again and again!”

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Posted 1 month ago

Thanks so much for your continued support Ben - we do notice the regular customers coming back and we appreciate you guys so much!!! Paul

Posted 1 month ago

“This is the 3rd or 4th batch of wood I have had from Love Logs. The wood seems uniformaly wxcellent and I am thrilled to have finally found a supplier who doesn’t send their wood in plastic bags or nets. It comes in cardboard boxes. I may consider a subscription, which gets rid of the need for somewhere to store lots of wood… which is hard in smaller city homes! Very happy and will definitely keep using this excellent supplier.”

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Posted 1 month ago

Thanks so much for the review Madeleine... you sound exactly like us when we decided to start the business, frustrated with rubbish logs in horrible plastic bags... and we're so happy to hear how many of your requirements we tick 🤩 Stay cosy 🔥 Paul & Heather

Posted 1 month ago

“I got a new log burner and couldn’t get a good fire going without 3 fire lighters and it was a hassle. The logs from Love Logs arrived quickly and are perfect for my medium log burner. Now one fire lighter and getting so much more heat. Plus love the ethos of the company. Definitely recommend.”

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Posted 2 months ago

Thank you so much Dena, we love to hear this!!! It's hard to believe there are still log companies around in 2026 who aren't doing it properly, but that's the nature of the industry unfortunately. Very happy to have got your fire working efficiently, and look forward to seeing you back soon! Stay cosy 🔥 Paul

Posted 1 month ago

“Always great service, quick deliveries and good customer service. We're very happy to use Love Logs for our woodburners.”

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Posted 2 months ago

Thanks so much Tom - those are basically the criteria we set for the business when we set it up in 2020, so we're always happy to get feedback that points to them all! But don't forget the most important one... the best quality logs 😉 Thanks for the review! Paul

Posted 1 month ago

“Really love these guys - the fuel is great, imparts great flavour in the smoking and delivery is rapid. The whiskey cask staves are top drawer - pulled pork flavour profile was bangin’. Now just needs. A new smoker to match!”

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Posted 2 months ago

Thanks so much Rowan! I absolutely LOVE the whisky staves... the fact they give a second life to old wood, the romance, and of course the smell while burning and the flavour they impart 😍 Happy cooking 🔥 Paul

Posted 1 month ago

“Fast delivery, great fire wood !”

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Posted 2 months ago

Thanks so much for the amazing review! Stay cosy 🔥 Paul

Posted 1 month ago

“Excellent, logs came the following day”

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Posted 2 months ago

Thanks so much for the reviews Stuart! Stay cosy 🔥 Paul

Posted 1 month ago

“We have a small log burner and, let's face it, there's many places out there where you can buy wood. We searched for good suppliers, but weren't entirely convinced that we were having value for money. But then we came across Paul and Heather's "Love Logs". What a game changer! We started buying birch, the wood wasn't always bone dry and always delivered on time. We've since started using oak, giving an intense, long-lasting heat. Eco-friendly packaging, ensuring trees are planted for every order...amazing. It should be noted that I'm not skilled at making changes to an order, but contacting Paul and Heather via WhatsApp is a pleasure. Always personal and friendly, worth problems always resolved. By the way, you must try the firelighters! They last for ages! And all I know is, I'll not consider anyone else. Love Logs consistently gives me the quality that I demand at a competitive price. Rhodri Aberystwyth”

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Posted 2 months ago

Hi Rhodri, Thank you so much for the wonderful review!!! I think there might be a typo in "the wood wasn't always bone dry" but we'll forgive you for being such a fantastic customer 😉 Thanks for your support & always a pleasure to help! Paul

Posted 1 month ago

“Excellent logs. Smoked a pork loin and some beef with them with brilliant results.”

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Posted 2 months ago

Thanks so much for the reviews David, very much appreciated! Happy cooking 🔥 Paul

Posted 1 month ago

“Excellent quality, great value and fast delivery. Thanks”

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Posted 2 months ago

Thanks so much Ondrej... that's exactly what we set Love Logs up to offer 😎 Paul

Posted 1 month ago

“All good... kindling, logs, speedy delivery. I'll keep ordering!”

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Posted 2 months ago

Thanks so much for your order and the review, Michael - we hope to see you again soon! Paul

Posted 1 month ago

“The quality of the product is excellent but i think the performance of a company can sometimes be best tested by how they react to a problem. I placed an order on a specific timeline to ensure delivery coincided with the delivery a new BBQ and the arrival of guests and when we could be at the property. Love Logs kept up their end of the deal but sadly the couriers let us both down badly. However Heather at Love Logs stayed on it with constant communication with us and the couriers outside of normal working hours and into the weekend to resolve the issue. Customer service is a blend of quality product and consistent transparent communication whether there is good, bad or no news. Love Logs delivered on both and I would have no hesitation in recommending them as a professional, friendly and reliable supplier”

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Posted 2 months ago

Hi Tony Heather here, thank you so much for taking the time to leave this fantastic and detailed review! We never want to let anyone down so I'm really glad you were happy with the communication and even happier that the logs got to you in time and the BBQ was a success 🙌 It sounds like this might be the start of a long and beautiful partnership, so happy cooking and we'll see you again soon! Thanks Heather

Posted 2 months ago

“We buy the compressed fire lighters. Highly recommend. Easy and efficient. So much more user friendly and longer lasting than the commercial easily available and smelly fire lighters. Much better value for money. Highly recommend.”

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Posted 2 months ago

Thank you for the brilliant review, Mark 🔥We think they're so much better than the horrible chemical blocks too, so it's great to hear you agree See you again soon Heather

Posted 2 months ago

“Thank you to Love Logs! Service and logs are pure quality. Our first time order but the beginning of a beautiful relationship! We had the log burner bundle, the logs burnt bright and clean and the quantity just right for us. Thank you once again.”

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Posted 2 months ago

Thank you so much Hannah, what an amazing review to read 🤩🤩🤩 We're so glad you were happy with your first order and can't wait to see you again soon 🔥 Heather

Posted 2 months ago

“Whisky staves were a gift for a friend. Package arrived in a timely fashion with plenty notifications and friend was delighted with the gift”

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Posted 2 months ago

Thank you for the 5* review, Gregor and we're so glad your friend loved the gift 🙌 Hopefully see you again soon Heather

Posted 2 months ago

“Logs came as described for my Oklahoma Joe smoker.wood dry. Great product”

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Posted 2 months ago

Thanks for the great review, Paul 🤩 Happy smoking, don't forget to tag @lovelogsuk in your cooks so we can see what you're making! See you again soon Heather

Posted 2 months ago

“Great product, decent price, and excellent service (responded promptly and intervened effectively when there was a problem with the delivery).”

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Posted 2 months ago

Thank you so much for the awesome review, Tim! We're sorry you had a delivery issue but glad we could sort it out quickly for you 😊 See you again soon Heather

Posted 2 months ago

“Love these logs, they are the perfect size for my Morso Squirrel log burner. I do not like using large logs. They burn well nd fit nicely without touching the window or the sides.”

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Posted 2 months ago

Thank you for the awesome review, Coral 😊 We're happy you're happy with your logs and hope to see you again soon! Heather

Posted 2 months ago

“Great logs all round and very fast delivery”

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Posted 2 months ago

Thanks for the great review, Adam, we're so glad you love your logs 🔥 Stay toasty and we'll see you again soon Heather

Posted 2 months ago

“Excellent quality logs and delivered very quickly. My go to company for our wood burner fuel.”

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Posted 2 months ago

Thank you so much for the awesome review, Amanda, we love to hear we're the go to 🤩 Stay cosy and we'll see you again soon Thanks Heather

Posted 2 months ago

Love Logs is rated 5.0 based on 2,721 reviews