Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.88

4.9 Rating 4,255 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,255 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, decent selection of brands, sizes and good well-lighted images. Sometimes when I filtered on size, it did not have the selected one available and this had to be checked manually. That is the is only very minor complaint that I have.”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review & feedback, we will pass these on to our Web developers and work towards improving the filtering issue you've highlighted. Thank you for choosing to shop with us, we really appreciate your support. Wishing you all the best for the New Year, The Louis Copeland Team

Posted 3 years ago

“Haven't received product as yet . Website good but payment section not user friendly.Q”

Helpful Report

Posted 3 years ago

Hi Henry, Thank you for your review. Your order is packed and ready to ship with DPD when they open for their first collection on Wednesday 30th December. I'm sorry to hear you didn't feel the payment section was user friendly, we'll continue to work on this. Thank you for choosing to shop with us, we really appreciate your support. Wishing you all the best for the New Year, The Louis Copeland Team

Posted 3 years ago

“excellent prompt delivery. impressed keep it up”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We're delighted to hear you were happy with the speedy delivery. If there's anything else we could have done to earn the much coveted 5th star, please feel free to contact us on 012079069 or at info@louiscopeland.ie. Wishing you all the best, The Louis Copeland Team

Posted 3 years ago

“Easy to use website, good selection of quality menswear - prices reflect the labels available but good bargains available in sale section.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We're delighted to see you enjoyed your online shopping experience with us. If there is anything we could have done to achieve the much coveted 5th star, please let us know, you can contact us on 01 207 9069 or at info@louiscopeland.ie. Thank you for choosing to shop with us. Wishing you all the best, The Louis Copeland Team

Posted 3 years ago

“I bought a suit in Galway and a shirt online , both very easy and enjoyable”

Helpful Report

Posted 3 years ago

Hi Eoin, Thank you for your review. We're delighted to hear you were happy with your shopping experience in store and online. If there was anything we could have done to earn a fifth star, please let us know. You can contact us on 01 207 9069 or info@louiscopeland.ie. Thank you for your continued support. Wishing you all the best, The Louis Copeland Team

Posted 3 years ago

“Think the service is very good and prompt, no problem with delivery. Website is good and some good deals if you are looking for one. Although one of items arrived and it’s got a thread pull on it so a bit disappointing that it made it past any QA but not the end of the world. Definitely do more online shopping”

Helpful Report

Posted 3 years ago

Hi George, Thank you for your review. I'm sorry to hear there was a thread pulled on one of the items. Please feel free to contact our Web team on 01 207 9069 of at info@louiscopeland.ie and they will be happy to exchange the item for you. We're delighted to hear you enjoyed your experience on our website and that you were happy with the service provided, as we're working hard to offer the same service online as we do in store. Wishing you all the best, The Louis Copeland Team

Posted 3 years ago

“Prompt service., with a great range at competitive prices particularly in the sale”

Helpful Report

Posted 3 years ago

Hi Ray, Thank you for your review. We're working hard to offer speedy delivery to all of our customers, so we're delighted you were happy with the service. If there was anything we could have done to achieve the coveted fifth star, we'd be delighted to hear from you on 01 207 9069 or at info@louiscopeland.ie. Wishing you all the best, The Louis Copeland & Sons Team

Posted 3 years ago

“Pleasure to deal with an Irish company with an efficient on line interface.”

Helpful Report

Posted 3 years ago

Hi Eoin, Thank you for your review. We're delighted to hear you were happy with the service your received and our new website. If there is anything we could have done to earn the coveted fifth star, please let us know. You can contact us directly on 01 20 79069 or at info@louiscopeland.ie. Wishing you all the best, The Web Team

Posted 3 years ago

“Haven’t received goods yet do cant do a full review”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, I'm sorry to hear your parcel hasn't arrived yet. If you'd like us to look in to this further for you, please contact us with your name and order number on 01 2079069 or webcustomerservice@louiscopeland.ie. We will be happy to follow the tracking details and get an update for you. Wishing you all the best, The Web Team

Posted 3 years ago

“I like Louis Copeland Web Site and offerings. Easy to deal with and prompt if I had to send something back. I placed an order last Thursday and it has been dispatched but I haven't received it yet and its a week later. Regards Conor”

Helpful Report

Posted 4 years ago

Hi Conor, Thank you for your review. I'm sorry to hear your parcel was delayed, I believe it has been delivered now. Thank you for choosing to shop with us, we really appreciate your support. Wishing you all the best, The Web Team

Posted 4 years ago

“Quality Clothing and A Good Service.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and for choosing to purchase with us. If there is anything we could have done differently to achieve a 5th star, please let us know, you can reach us at webcustomerservice@louiscopeland.ie. Thank you for your business, we really appreciate it. Wishing you all the best, The Web Team

Posted 4 years ago

“Great place to buy gents clothing and hoping all the staff including David and Derrick in town and David eile in Dundrum get through these testing times and we all get back in action soon and in healthy condition! Stay Safe all!”

Helpful Report

Posted 4 years ago

Hi Darragh, Thank you for your lovely message. We're looking forward to opening our stores again once it's safe to do so, and in the mean time we're working hard to offer the same great service online at louiscopeland.com Thank you for your continued support and take care, The Web Team

Posted 4 years ago

“The wallet I received was what I needed. Online and updates on delivery were excellent. Thanks Andrew”

Helpful Report

Posted 4 years ago

Hi Andrew, We really appreciate your 5 star review, thank you. We are delighted to hear that you are happy with your new wallet. Kindest regards, The Web Team

Posted 4 years ago

“Very happy with the service..”

Helpful Report

Posted 4 years ago

Hi Gary, Thank you for your kind words. We hope to look after you again soon. Kind regards, The web team

Posted 4 years ago

“Prompt delivery. Lots of options on the website and great to be able to choose from a wide variety of size options.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to review us and for your kind comments. Kind regards, The web team

Posted 4 years ago

“I was told the order would arrive on the 19th and waited in all day but it didn’t arrive until the 20 th- a day late for the birthday . I was also told I would get a text telling me the approximate delivery time and that didn’t happen”

Helpful Report

Posted 4 years ago

Hi Roisín, Thank you for taking the time to leave a review to let us know. We are terribly sorry to hear that you experienced some problems. We always try to give the best service to our customers. We are sorry for the inconvenience caused. Kind regards The Web Team

Posted 4 years ago

“The Hiltl trousers arrived on time and beautifully packaged. It was a gift and made a great first impression. Unfortunately the pants was a much slimmer fit than one previously purchased. This was a pity, as I had taken the time to phone and enquire if they were the same before I placed the order and I was assured that they were. My ‘lovely man’ had not gained weight and a tape measure confirmed that the pants was narrower all round and longer in the leg! Thankfully the seam at the back was easily opened and a night at the sewing machine solved the problem.”

Helpful Report

Posted 4 years ago

“Hi, I collected my Brax jeans yesterday from your store on Pembroke Street as previously requested. When I opened my bag I discovered that the requested alterations hadn’t been made. Unfortunately I was at home in Kilkenny at this point. Your customer service is generally excellent but in this circumstances I feel it’s best that I let you know. Kind Regards Eoin Walsh”

Helpful Report

Posted 4 years ago

Hello Eoin, Thanks for your comments, as we discussed on the phone the message seems to have been lost along the way and we are happy to look after your alterations when you are ready to do so. Have a great holiday and we look forward to looking after you again soon. Kind regards, The web team.

Posted 4 years ago

“From start to finish a professional service which is what I’d expect Quality goods delivered on time Would recommend to others”

Helpful Report

Posted 4 years ago

Hi Jimmy, Thank you for the positive feedback, and for your confidence in recommending us to others. It really is appreciated. Kind regards, The web team.

Posted 4 years ago

“Very prompt customer friendly service product delivering a high quality !”

Helpful Report

Posted 4 years ago

Thank you so much for the review Brian. I'm glad to hear you had a pleasant experience with our site!

Posted 4 years ago

Louis Copeland And Sons is rated 4.9 based on 4,255 reviews