Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.88

4.9 Rating 4,240 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,240 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the jacket. It apparently was stolen off of my porch. first this has happened in 5 years of living here. The upredictability of DHL delveries vs UPS or FedEx make transactions a chgallenge and will keep me from ordering again. You have great products.”

Helpful Report

Posted 1 day ago

“Although my online purchase experience was excellent my size 42 shirt arrived and fits perfectly, on 2 separate occasions dealing with 2 separate senior sales assistants my experience in your Pembroke store was awful and was so bad, on the second occasion, that I just had to walk out. I asked for a round-neck jumper in a 42 as there was only a 44 on the rack. From the stockroom I was given a zip neck version, but also in a 44. When I once again advised that I was a 42, I was told it was tight fitting. The assistant was oblivious there was already a 44 of the version I asked for on the rack, but more importantly, I needed a 42 and not to be sold a 44 because my correct size was not in stock. Regards Ken”

Helpful Report

Posted 1 week ago

“I found it impossible to purchase a voucher on line - then I phoned your shop and was informed that your don't issue vouchers!. However the chap that answered the phone was helpful and he went on line and tried as I did to purchase a voucher on line and after some difficulty he eventually got it for me. Its the Card company you use is unfriendly. they wanted me to sign up with them and I was very suspicious . I would be reluctant to order a voucher again, I would go elsewhere.”

Helpful Report

Posted 2 months ago

“Disappointed, they sent item different from what I ordered & on your website.”

Helpful Report

Posted 7 months ago

“You accepted my order took my money then advised me the product wasn't available. You did return my money my problem is should have accepted my order if not available”

Helpful Report

Posted 7 months ago

“Price tags were left on all 3 items and it was a gift albeit presentation was lovely”

Helpful Report

Posted 10 months ago

Hi Adeline We sincerely apologize for your dissatisfaction. The purpose behind keeping price tags on our products is to facilitate the exchange process, should it be necessary. We will take this into consideration for our future packaging. We hope that you were satisfied with your items. However, if you encounter any further issues, please don't hesitate to reach out to us. Thank you so much for shopping with us, we really appreciate the support! Wishing you all the best, The Louis Copeland Team

Posted 10 months ago

“the shirt that I ordered was top quality as usual. Unfortunately the same could not be said for the delivery service as the box was left outside my hall door in the rain overnight. Came home on Sunday morning to find the box had been soaked right through. Would not order online again.”

Helpful Report

Posted 1 year ago

“Hi There, I received the order in a very timely fashion and got a lovely note in it thanking me for my purchase. I ordered a size 9 of the Gant shoes but the label on the shoes shows that they are a size UK9.5. I had thought that the shoes were a little bit on the 'roomy' side but it wasn't until i had worn the shoes to my Christmas work party and checked them when i got home that I realized they were the wrong size. Regards, Enda Cunniffe”

Helpful Report

Posted 1 year ago

“They are sewcond to none in caring for customers. High standards.”

Helpful Report

Posted 2 years ago

Hi Sean, Thank you for your review. It's great to hear you were happy with our customer service. If there is anything we could have done to achieve a higher rating, please let us know at info@louiscopeland.ie or on 01 207 9069. Thank you for choosing to shop with us, we really appreciate your support. Wishing you all the best The Louis Copeland Team

Posted 2 years ago

“Tank you for ringing me about the shirt and taking the time with me I love shopping at loe Copland the staff are the best you can talk to I will shop again at loe coplands and tank you for your call James mc manus”

Helpful Report

Posted 3 years ago

Hi James, thank you so much for taking the time to leave your review. It is great to hear that you had such a pleasant experience with our customer service team. If there is anything we can do to receive the much-coveted 5 stars, please do let us know. Thank you for choosing to shop with us, we really appreciate your support. All the best, Louis Copeland Web Team.

Posted 3 years ago

“I have now received a full refund after the confusion created by Brexit.”

Helpful Report

Posted 3 years ago

“Just received recent order and again item ordered is replaced with item not ordered Happens too many times”

Helpful Report

Posted 3 years ago

Hi Brian, Thank you for your review. We're sorry to hear of this error, a member of our team will be in touch with you shortly to rectify the error. Wishing you all the best, The Web Team

Posted 3 years ago

“I found it difficult to make the payment but eventually got there when I signed up for pay pal. I have placed the order a day ago and have not got a delivery date yet.”

Helpful Report

Posted 3 years ago

HI Bill, Thank you for your review. I'm sorry to hear you experienced difficulty when placing your order. If you encounter any difficulty in the future, feel free to contact us on 01 2079069, we'll be happy to help. I have checked your your order and it appears it was delivered this morning. Thank you for shopping with us, we hope you enjoy your purchase. Kind regards, The Web Team

Posted 3 years ago

“The suits looked very bad on the models. All the jackets looked creased and badly pulled too one side. It put me off straight away. Why did they all have only the top button closed.”

Helpful Report

Posted 3 years ago

Hi Maurice, Thank you for your feedback. We will mention this to our stylist and see if there is anything we need to change to improve the images. Wishing you all the best, The Web Team

Posted 3 years ago

“The site and purchase process were good, but I didn’t receive an email confirmation after I purchased items online, only an email asking if I wanted to complete my purchase. More full end to end testing required.”

Helpful Report

Posted 4 years ago

“I received the package and it was a great but I was expecting a jacked which wasn't available so it was canceled, but I was not made aware of this until I recieved the package and went online to figure out what happened, which is the second time this happened, this was not a great experience”

Helpful Report

Posted 4 years ago

Hi Sean, Thanks for letting us know, we are sorry about the stock out problem, we have had an issue with switching over of stock system while integrating into the new website we are launching soon and it affected some of the stock picture which is being corrected. When we get things wrong we hold our hand up and always make sure to offer customers a great offer on new stock by way of apology, which I don't believe any other type of store does and you should have received the same so please contact us if you did not. Kind regards, The web team

Posted 4 years ago

“The shorts are to big. I wanted short MMX B-Pavo.”

Helpful Report

Posted 4 years ago

Hi Chris, I'm sorry to hear the MMX Shorts from your order were not of a satisfactory fit. If you would like to send them back to us we can refund them for you right away. Kind regards, The web team.

Posted 4 years ago

“I ordered the Traveller Bag, which is described on the Dressler homepage as follows: The Traveller Bag can be transformed from a comfortable garment bag into a compact travel bag with extra compartments for shirts, shoes and other things in just a few simple steps. The perfectly thought-out system saves time and protects the suit when travelling. A space miracle in hand luggage size that can be carried on board when travelling by air. You didn't deliver it. For this reason I will send the bag back to you.”

Helpful Report

Posted 4 years ago

Hi Jurgen, Thanks for your comments, as discussed by email we will happily refund you when the back is received back to us. We are sorry it is not what you wanted and thanks for trying us. Kind regards, The web team

Posted 4 years ago

“Online purchase experience, and delivery was good. Disappointed with packaging. To spend a couple of hundred on a jacket and not receive it with a hanger or a cover was not what I would expect from such a high end brand”

Helpful Report

Posted 4 years ago

Hello Paula, Thanks for letting us know, we are sorry that this happened to you and will be investigating how this happened as it was meant to come with a hanger and in a cover. Christopher has been in touch with you and we hope this has been rectified to your satisfaction.

Posted 4 years ago

“I received this survey request before my goods have arrived which I thought was strange. No complaints, but hard for me to judge until my pants actually are delivered... Dublin is a long way from Australia... thanks Gordon”

Helpful Report

Posted 4 years ago

Hi Gordon, Thanks for your comments, yes it is a bit awkward alright, unfortunately the technology that sends out the email is a fixed time period and not adjustable to different regions, this gives us something to ponder over and work with our reviews people for a solution. We hope you like it when it arrives.

Posted 4 years ago

Louis Copeland And Sons is rated 4.9 based on 4,240 reviews