Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.89

4.9 Rating 4,667 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 3rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Products were fine but turn around time was almost 10days. Not happy.”

Helpful Report

Posted 2 months ago

Hi Lynda, I'm really sorry to hear that your experience with us didn't meet your expectations. We truly appreciate your feed back and would love the opportunity to make things right. We would appreciate if you could call us back on 01 207 9069 as we’ve emailed and called a number of times in the hope to go over your concerns. From review of your order to delivery, I understand that your order was placed after the cut off on the 4th of March, so it was not fulfilled until Wednesday the 5th. You had ordered a tag which required embossing which unfortunately takes a number of days to be done as we require an expert member of staff to do this who is only available on certain days, hands up we should of addressed this on our website. I do believe your package left with DPD on the Friday the 7th but DPD do not deliver over the weekends, I have been advised that they attempted delivery on the Monday the 10th but were unsuccessful but thankfully your item was delivered on Tuesday. As a gesture of goodwill we would like to refund the value of the tag €50 for any inconvenience you have experienced. If you feel we have addressed your concerns, we'd be grateful if you'd consider updating your review to reflect your latest experience. Please let us know how we can help! I look forward to hearing from you. Kind regards Niamh

Posted 2 months ago

“I was ask to change my review that I put up at Christmas l got brown loe Copland size large polo shirt there was a hole under the arm no contact me at all because it Christmas did not send back my wife brought me a navy on just this. Week form loe Copland on line it’s good but the fact that I had to pay for one more is not good enough I don’t have money to burn not one person ring me to fix this I bought one more but I done now with this bad that no ring James mc manus”

Helpful Report

Posted 5 months ago

“Anstatt der bestellten braunen Schuhe kamen schwarze. Retourenschein war keiner dabei, d. h. dass ich den Rückversand der falschen Schuhe (20.-€) selbst bezahlt habe.”

Helpful Report

Posted 6 months ago

“- normally very good but recent delivery of a LC formal shirt was days late and was very creased when it did arrive. I was a bit disappointed this time. Hopefully not the way things are heading”

Helpful Report

Posted 8 months ago

Hi Norman, Thank you for taking our call and for your feedback! We sincerely apologise for the delay in your recent delivery and the condition of the shirt upon arrival. We hope the remedy provided to this issue was satisfactory in dealing with this order. Thank you for your continued support, and we hope to restore your confidence in our service with future orders. Kind regards, Aaron

Posted 7 months ago

“Jumper was bobbly had to sent back”

Helpful Report

Posted 1 year ago

Hi Daniel, Thank you for your feedback! We have been in touch to try and get this issue resolved and to see if you would like a replacement product as a substitute. If you wish to avail of this please do not hesitate to get in contact with us on 01 207 9069 or email us on webcustomerservice@louiscopeland.ie. Let us know if we can do anything at all to make this right! Kind regards, Aaron

Posted 1 year ago

“Hello, A bit disappointed with the packaging. The three shirts were thrown into the box unwrapped and with no protection. By the time they arrived here, they were in a mess inside the box. We’ve ordered and purchased from Louis Copeland many times and this was by far the worst customer experience from a packaging perspective.”

Helpful Report

Posted 1 year ago

“Received the shirt in a timely manner. Disappointed that, when I opened the package, there were 2 thread pulls on the shirt that had not been noticed prior to dispatch. Will not be returning the shirt but disappointed with your quality control.”

Helpful Report

Posted 4 years ago

“I am sure you guys are reputable. And I understand the covid-19 situation is causing an overload in all function. But plus both the preparation time and DPD's time, it's been about a week now and the package has been both misrouted, repacked and now on-the-way. It's worrying for an expensive item.”

Helpful Report

Posted 4 years ago

“The colour is different to the one I ordered. The outside cardboard box was saturated and the wet had gone through to the inside box. The inside box and the presentation was very good otherwise”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. We'd really appreciate if you could contact us on 01 2079069 or webcustomerservice@louiscopeland.ie as we'd like to arrange to get the correct item to you, please accept our apologies for this mistake. We'd also like to apologise for how the parcel was delivered and want to look in to this further. Thank you for purchasing with us and we look forward to hearing from you soon to correct this error. Wishing you all the best, The Web Team

Posted 5 years ago

“I know there’s a crisis, but I responded to an add, purchased some goods (which I look forward to getting) and received an email next day saying they’d be shipped when crisis is over, this should have been clear before I purchased as nobody knows how long it will last or what the impact will be - but I hope you manage through it and wish you well”

Helpful Report

Posted 5 years ago

Hi David, We are sorry that you feel mislead and that would never be our intention. We have tried to communicate what is happening and will look at other ways we can get this information across our website also. If you would like to get a refund on your purchase then please email webcustomerservice@louiscopeland.ie and we will process this for you should you not want to wait. Kind regards, The Web Team

Posted 5 years ago

“Thought there was an additional 10% off marked price off price by entering code x 10 however the marked price was paid 10% was not deducted on this transaction !!!!!”

Helpful Report

Posted 5 years ago

Hi Dave, Sorry that the code did not work for you for whatever reason, we have tested it and it seems to be working ok. No problem on us refunding the 10% discount to you, we shall process once your order dispatches. Feel free to contact us if you ever come across any issues as we will always look to put things right. Kind regards, The web team.

Posted 5 years ago

“The above rating is not fully reflective of my experience, I would rate the clothing and offers as Good/Very good and communication as good. However, in the last c. 24 months I have made a number of online orders and on 3 occasions, items that were indicated as in stock - ultimately were not. Where I was informed only after I had paid and awaited delivery. The last instance just last week, saw me order 3 items and 2 of the 3 were out of stock. If I had known the items were not in stock, I would not have proceeded with my order at all. The sales staff are very personable and customer service is clearly something very important and I do regret giving the rating above. However, the issue happening once, that’s ok, twice - somethings up and the 3rd time, well clearly something is wrong in the state of Denmark. I had a friend of a friend some years ago that I had heard stories from that the sales assistants in LC had very very light fingers. I would hope there is no truth to that, but frankly how would one explain the apparent disappearing stock otherwise. In a nutshell - you cannot trust the online shopping experience as a live stock portal. Overall - I buy lots of suits and clothes in LC so I’m happy with the shops/clothes just the online needs an overhaul. Dave N”

Helpful Report

Posted 5 years ago

Hello, We are sorry you were affected in this way with your last few orders. I can assure you the staff here are certainly not light fingered, the issue has arisen due to the implementation of new live stock system changes, we are transitioning to a new website before the end of this year with a new stock system so that we can dramatically improve the online service operation. Unfortunately when operating in a live environment technical issues can occur and although we try to mitigate this with more frequent stock takes , issues that happen during sale particularly can be problematic. To be affected the number of times you have has been particularly unlucky. We are pleased to say that the majority of these issues should be resolved with the implementation of our new systems before October this year. The new online system will not take payment until the orders have shipped and as you mentioned the online system is in the process of being overhauled, hopefully to your satisfaction in the next few weeks. Kind regards, The web team

Posted 5 years ago

“Got a gift card for my birthday so waited until the sale to get the best value for money. I was interested in new casual shoes. Went to the Pembroke Street branch and was met by a very indifferent staff member who pointed to where the shoes were and that was as far as he was willing to go it seemed. Went to the Wicklow St branch then to be met by very helpful staff however they had very little stock in what I wanted and suggested I try the Dundrum branch. Hardly a convenient alternative given I live North of the Liffey. The gift card was fast becoming an albatross around my neck. I found a pair I liked on the website but there’s no way to use a physical gift card. I used the online help chat facility and was given a phone number to ring to convert the voucher into an e-wallet. After a couple of attempts to get through, that took another 10 minutes to sort with lots of questions asked of me. Eventually got the shoes but the combination of events has put me off shopping there ever again.”

Helpful Report

Posted 5 years ago

Hello, We are sorry you felt you had an indifferent experience in our Pembroke store, we will mention that to them, your overall experience does sound very frustrating for you, having to be told that there is more stock in another store that you cannot easily get to for items that may be of interest. At all times we always try to do our best for our customers which is why we offer a manual way to redeem a gift card for the website should the customer wish to use it online as we do not yet have the functionality automatically. We hope that you might try us again someday and that the overall experience will be better for you. Kind regards, The web team.

Posted 5 years ago

“I ordered a voucher for a friend's birthday almost 2 weeks prior to the party. I ended up contacting support 3 days later a the voucher hadn't been dispatched. I was told I'd have it next day but since it was a Friday I should receive it no the Monday.. I didn't receive it. I hadn't received a dispatch email either. So again I made contact and I was told that their printer want working and that it should be fixed by the following day. I eventually I received the voucher 8 days later! Disappointing service”

Helpful Report

Posted 6 years ago

“I bought three items as gifts this year. A mans scarf - packed beautiful in a box. A pair of cufflinks - packed in what looked like reused LC tissue. A leather belt - packed horribly in plain tissue. I would suggest for online orders you send LC tissue and bag unused with the item for the buyer to make up. Products were fine but let down by the packaging”

Helpful Report

Posted 6 years ago

“Wrong product delivered but quickly rectified”

Helpful Report

Posted 6 years ago

“THIS time was 3rd time lucky for me as on two previous occasions my purchases could not be located or some other problem with the site .Customer service with me up to this was very poor .”

Helpful Report

Posted 6 years ago

Hi John, We are sorry that you had a poor experience with us, sometimes things do go wrong and we try to correct things as quickly as possible. We will try to do better and hopefully we can serve you better in the future.

Posted 6 years ago

“Hi, I have not yet received this order and one item was cancelled on me. Can you please let me know when you will provide my order as I have already paid for it. I can provide a review when you actually fulfill the order.”

Helpful Report

Posted 6 years ago

Hi Mark, We are sorry you have not got your package yet and we are looking into this now and will contact you shortly..

Posted 6 years ago

“The shirt I selected from your website and purchased online bears no resemblence in clour with the shirt delivered. It should be easy for you to verify that and respond!”

Helpful Report

Posted 7 years ago

“I ordered an XL top online. Received an email it was out of stock a few days later. So I ordered a different top online but again told that top was out of stock. Didn't receive a response to my email asking what was in stock. Only reason giving a 2 is that I received a jumper on time which I'm happy with”

Helpful Report

Posted 7 years ago

Louis Copeland And Sons is rated 4.9 based on 4,667 reviews