Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.89

4.9 Rating 4,667 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 3rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received damaged shoe and now struggling with refund.”

Helpful Report

Posted 1 year ago

Hi Tara, Thank you for your feedback! We are sorry for the hassle the return caused with the local courier in which it was sent back with. We have been in touch to try and get this issue resolved, we organised a free DHL collection and issued a full refund. If you wish to get in contact with us, please call us on 01 207 9069 or email us on webcustomerservice@louiscopeland.ie. Let us know if we can do anything at all to make this right! Kind regards, Aaron

Posted 1 year ago

“I didn't read anything on return policy outside of Dublin Ireland. I'm getting the run around on returning these shoes I'm trying to exchange for a size eleven.I bought them for a function I'm attending.I got a email from you stating I have to pay $43.00 for a shipping label.I agree to that.And I'm still waiting.You need someone to handle international returns faster.And let people know up front that if they need to return item they will have to pay return shipping bill.”

Helpful Report

Posted 1 year ago

Hi Leroy, Thank you for your feedback! We are sorry for the hassle the return caused with the local courier in which it was sent back with. We have been in touch to try and get this issue resolved, we organised a free DHL collection and issued a full refund for the product. If you wish to get in contact with us, please call us on 01 207 9069 or email us on webcustomerservice@louiscopeland.ie. Let us know if we can do anything at all to make this right! Kind regards, Aaron

Posted 1 year ago

“The jumper which I ordered wasn’t as described.”

Helpful Report

Posted 2 years ago

“The most appalling lack of customer service ever experienced. Quick to make a sale and make promises of tailoring but a disgraceful lack of courtesy in follow up. Is this how a Canali representative should behave? I suspect not…”

Helpful Report

Posted 2 years ago

“I never received my order was not kept up 2 date by your couriers which was returned to the shop. Haven't received my money back yet. What else is there to say it hasnt really gone my way has it.”

Helpful Report

Posted 3 years ago

“I am embarrassed. My daughter brought her fiancee to get a Louis Copeland suit as an Irish treat before her Irish wedding. Arriving by appointment they were left 25 minutes before anyone dealt with them and it was not the person the appointment was with. Then they were treated to incompetent knowledgeless service and offered a business card and told they should come back in a few weeks. Shocking considering the reputation. They won't be back and reputation sullied soon evaporates as word gets out that it is not deserved.”

Helpful Report

Posted 3 years ago

Hi Martin, I am terribly sorry to hear that your daughter did not have a good experience with us. I understand that Louis has been in contact with you and I hope a solution can be reached with which you are satisfied. Best wishes, Louis Copeland Web Team.

Posted 3 years ago

“I ordered a navy Gant hoodie from LC, after a few days I got an email to say my money had been refunded and my order had been cancelled as the item was out of stock( a stockroom error). I then decided to pick a second choice colour which I ordered on the 21st of March.On the 14th of April I received another email to tell me that this item was also out of stock. This is not the service I have come to expect from LC. Maybe an investment in an accurate inventory system might help.”

Helpful Report

Posted 5 years ago

Hi CM, I am terribly sorry to hear that you had a bad experience shopping with us. Our apologies for any inconvenience caused, we are looking into this to find out why there were errors on our stock system and to prevent this from happening again. Again, apologies for the inconvenience caused. Kind regards, The Web Team

Posted 5 years ago

“My order hasnt arrived yet”

Helpful Report

Posted 5 years ago

Hi Gillian, I know that you have spoken to the Aaron and the order is ready for dispatch to you. Kind regards, The web team.

Posted 5 years ago

“I bought a voucher online and the process was very painstaking to say the least. First of all I did not get the chance to write a message with the gift card. I am sending from abroad and when I put my home address in they wanted 10 euros for the shipping even though the recipients address was in Dublin. I find thes types of errors on webpages a complete waste of time. Its not an easy process with Loius Copeland.”

Helpful Report

Posted 5 years ago

Hi Robert, We are sorry to hear that you had a bad experience shopping with us. Thank you for bringing the above issues to our attention, we will try to sort them out within the coming weeks. Kind regards, The Web Team

Posted 5 years ago

“Bought two 👕 one out of stock and the other never arrived,first time to use this website .Never again ,back to Brown Thomas for me.”

Helpful Report

Posted 5 years ago

Hi Joe, I am terribly sorry to hear that you had a bad experience shopping with us. Our apologies for any inconvenience caused. With regards to delivery during Black Friday sales and the run-up to Christmas, there can processing and shipping delays due to volumes of orders. We hope you can understand. Again, apologies for the inconvenience caused. Kind regards, The Web Team

Posted 5 years ago

“I never received my delivery.”

Helpful Report

Posted 5 years ago

Hello, My apologies for the delay in receipt of your delivery. Our courier's Australian partners had been holding the delivery in their depot due to a failed attempted delivery. We have since been in contact and provided some more information on how to retrieve the parcel and I can see that it has now been collected. I do apologise for the inconvenience. If there is ever anything else we can help you with in the future please do contact us and we will endeavour to assist you in any way we can. Kind regards, The web team.

Posted 5 years ago

“I haven’t yet received my purchase ... I’m not sure what the misunderstanding was. I gave a delivery address, so was very confused when nothing arrived. When I made contact, I discovered that it was “for collection in Wicklow St.” I live in Cork!”

Helpful Report

Posted 5 years ago

Hi Kevin, My apologies for the delay in the receipt of your purchase. Your order was marked for collection in Wicklow St and was thus not sent out to you by post. I understand this was not your intention and once this was made aware to us we used our next day delivery service to get the parcel out to you as soon as we could. I do apologise for any inconvenience caused and we hope that this experience has not put you off shopping with us again. Kind regards, The web team.

Posted 5 years ago

“I shop in Louis Copeland a lot, and in person it’s excellent, but the online experience isn’t so great. I bought an Eton formal dress shirt for an upcoming black tie event (and paid above the odds to do so) on the website. The reason I purchased it was because the website stated it would be delivered a few days before the event. It didn’t arrive until several days after the event had finished. I tried calling the store to get a refund but got no answer (I work hours that have made getting in to the store in person impossible of late). Hoping to get in there today. I would be reluctant to use the website to order again.”

Helpful Report

Posted 6 years ago

“The item I purchased did not arrive in the correct size. I contacted the store and the correct size was not available. The option offered was to purchase a more expensive style and pay the difference. Very disappointed.”

Helpful Report

Posted 6 years ago

“Ordered item online to be collected in store. The item was delivered to my home address and because I was not there it was sent back. I received email confirmation that the item would be sent to my local store for pickup so it appears that there is an issue with the website.”

Helpful Report

Posted 6 years ago

“I am still awaiting delivery of my order: 20493 (WEB20493). Have had no success getting information from An Post despite tracking of the order. The whole service has been disappointing; ordered in plenty time for my husbands birthday, unlikely now it will arrive on time IF AT ALL”

Helpful Report

Posted 6 years ago

Hi Marie, We are sorry you have had an issue with An Post, we will look into this with urgency for you this morning and will be in touch. If we can get another shirt over to you today we will do so.

Posted 6 years ago

“My package was sent to the incorrect address. I had to push very hard to get details of what had happened and then go and retrieve the package from the incorrect address myself.”

Helpful Report

Posted 6 years ago

Hi Stuart, We are sorry for our error that meant your package had been sent to the wrong house down the road. We understand Louis has been in touch with you and has helped to resolve this with you. We hope that this experience has not put you off shopping with us again. Thanks and regards, the Web Team.

Posted 6 years ago

“Advertise items they don't have, extremely slow shipping method used even though it cost me 10% of the order total.”

Helpful Report

Posted 7 years ago

“I thought I was buying a slim fit shirt with a cutaway collar, judging by the pictures and description. The collar is not a cutaway, but more importantly, it is not remotely slim fit. Hugely disappointed.”

Helpful Report

Posted 7 years ago

Hello Dermot, We are sorry you are not happy with the purchase, it sounds like a mistake was made on the picking of your shirt so please contact us and we will remedy the situation for you.

Posted 7 years ago

“Disjointed service. I ordered the jacket on 17/4/17 (4pm on a bank hol). I assumed it would be dispatched the next day. I received an email on 20/4/17 notifying me of the order being dispatched. I never received an email to notify me when my order was ready to be collected up from the store. I had to email you on 25/4/17 querying my order. I received a reply and phone call the following day notifying me that my order was ready for pick up. In short i had to chase to have my order fufilled which goes against the principal of online shopping. I wont be using your service again.”

Helpful Report

Posted 8 years ago

Louis Copeland And Sons is rated 4.9 based on 4,667 reviews