Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,347 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed Probably my own fault. My husband likes leather look slippers. These are like foam. Already creased Will probably be I. The bin next week. Who was going to deliver not clear Unable to track order”

Helpful Report

Posted 6 years ago

“Love lotus shoes, have bought many times previously. I am a size 3 and when I buy in the shop I find that one shoe has usually been used on display and is very stretched. I bought online to avoid this problem, and found that I received a pair where one was very stretched. I did not return due to work schedule but was disappointed and will not buy online again”

Helpful Report

Posted 6 years ago

“I ordered 3 pairs - 2 skaters and 1 pair of boots. Of thre skaters, I kept one which I could just get on but needs a stretching spray. The other was impossibly tight over the instep. The boots looked fabulous online but were very stiff and impossible to get one any further than my toes. They needed a side zip and again were far too tight on the instep - I ciculd not even get that far. I was furious to find that I had to pay £12.99 to return them. I shall not be ordering from you again. Sjhoddy goods and very unhelpful returns policy. I shall stick with Van Dal”

Helpful Report

Posted 6 years ago

“I bought the Black Matterhorn Leather Ankle Boots a couple of weeks ago and the black colour had faded in some areas making them look already old.”

Helpful Report

Posted 6 years ago

“Sadly same slippers I purchased two years ago for my Mother, this year the same size, style slippers did not fit. Expensive paying P&P both ways for a pair of slippers.”

Helpful Report

Posted 6 years ago

“I tried on some trainers (Blue Multi Portelli Lace-up Trainers) in the north of England and size 7 was the right fit. Then I wanted to order them online down in the south, and they were sent to me in a size 7 box, but fitted like size 6. The actual shoes had no proof they were a size 7, so I assume they sent me the wrong size. On top of this I had to pay for delivery and return postage! Very disappointed by this mix up.”

Helpful Report

Posted 6 years ago

“After one day of wearing the stiching broke and the shoes fell apart”

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Posted 6 years ago

“The boots were not true to size. I am a size seven or sometimes seven and a half in a boot so I ordered a size 8 in these boots to be on the safe side. They were far too small. They were a lovely design and would have been perfect for me if they had fitted. I returned them but was unhappy that I was out of pocket in paying return postage for an item that isn’t true to size. I wouldn’t buy any Lotus footwear online again ... only Instore where I can try before I buy !!!!”

Helpful Report

Posted 6 years ago

“The shoes were stylish and comfortable trainer type shoes but the heels were worn through to holes in only 3 months. This is the second time this has happened. After the first time I vowed not to buy Lotus again however I did. Sadly no matter how stylish your shoes are I won't buy a 3rd time.”

Helpful Report

Posted 6 years ago

“I bought the shoes on line to go with an outfit for my parents diamond wedding. I have bought Lotus boots, size 8's for years & they are great, so thought the shoes would be the same size & also be a great fit. Unfortunately they were tight, so not very comfortable. I only wore them for a family lunch & afternoon, but by the end the rubber heels had fallen off, only the metal screw bit remains! I was extremely disappointed by the fit & quality, not what I expected from lotus! I won't be buying any more shoes, I've learnt my lesson!”

Helpful Report

Posted 6 years ago

“I ordered a pair of Vezalli patent knee high boots in size 7 (my usual size). When they arrived they were much too big on the foot (but fine on the calf etc), so (after speaking to a member of Lotus customer service staff) I ordered a size 6. These fitted well on the foot but were way too tight of the calf and too short (About a inch shorter in the leg than the size 7!) so these were no good either. I've had to return both pairs at a total of £22 because Lotus don't enable free returns to Collect+ etc or refund the cost of postage. On the plus side, they did arrive very quickly on both occasions.”

Helpful Report

Posted 6 years ago

“Lotus sent me the wrong colour boots (tan Meloni instead of grey) and when I ordered them again I once again received tan instead of grey. Grey are now out of stock. However your customer services assistant Glen was very helpful - the two stars are for him :)”

Helpful Report

Posted 6 years ago

“I sent you an e mail about some shoes I bought in August around the 18th, I tried them around the house & was fine then about two weeks later I wore them around the village & they rubbed my heels sore , I have had about five pair of your shoes with no problem one pair is about 8 years old so comfortable, But I did not get a reply from my e mail”

Helpful Report

Posted 6 years ago

“Having bought Lotus shoes previously in stores I was confident of the fit.......However when my order arrived I could not even fit the front of my foot into the shoe. Very disappointing, how could they fit previously but not now. My shoe size has not changed.”

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Posted 6 years ago

“I have quite a few pair of lotus shoes but had to return them , too narrow nor a problem I have had before.”

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Posted 6 years ago

“Tried to cancel immediately after placing order but was unable to get an answer by phone and no reply to my emails. Website said orders placed on bank holiday Friday would not be sent until the following Tuesday so was hoping to cancel before order was sent. Unfortunately, item was delivered next day, cost me £4 to have delivered and £4.40 to return with no offer of costs being paid due to circumstances. Was then advised offices were closed on Good Friday, which Is why I couldn't make contact, but orders still sent. Disappointed to say the least!!!”

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Posted 7 years ago

“Ordered a size 5.. could even get my foot in.. they were even tight on my daughter who is size 4”

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Posted 7 years ago

“Shoes returned not comfortable at all quite hard”

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Posted 7 years ago

“Too big and also had to pay to be returned. You should be able to return to a shop.”

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Posted 7 years ago

“Sadly shoes did not fit returned awaiting refund payment notufication. Prefer purchase in store however only have very limited stock these day so no choice and cost of returning to lotus the shoes annoying should be prepaid return service so not buying again on line from lotus”

Helpful Report

Posted 7 years ago

We can confirm that the parcel has been received and the item refunded. Many Thanks. Lotus Shoes.

Posted 7 years ago

Lotus Shoes is rated 4.5 based on 3,347 reviews