Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,111 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the material is excellent, but these boots have a very odd fit. I will definitely be returning them. Very disappointed!”

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Posted 6 years ago

“Ordered a lovely pair of boots but unfortunately after trying them on I noticed the stitching at the back was coming undone was going to have the boots for my birthday feeling disappointed”

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Posted 6 years ago

“Wrong size wrong style sent because box wrongly labelled. On return shoe out of stock.”

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Posted 7 years ago

“Very disappointed in their response to my complaint. I bought a pair of Trino leather sandals size 7. They were delivered in super fast time and fitted perfectly ... so I ordered a pair of their Martina patent sandals, same size, but they were too small. I sent an email explaining and saying I would be happy for another pair of Trino sandals to replace them but they replied immediately saying I would have to pay to return them. I emailed again saying they are not as described and I should not have to pay for returning them (£3) but they have not been so quick in replying to that one. It's now 3 days since my email and I'm still waiting!! Not impressed. I'll buy Trino sandals again but won't buy any of their other range of sandals as I can't rely on the size being accurate.”

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Posted 7 years ago

“Nice shoes not wide enough for me so sent them back.”

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Posted 7 years ago

“i AM STILL WAITING TO HEAR FROM STAFF AT LOTUS REGARDING AN ADDITINAL PURCHASE OF LADIS SANDALS. SUSAN RUMBELOW.”

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Posted 7 years ago

“Only Lotus had 'leather' mules but they sent me the patent ones. Leather was out of stock?? Reluctantly kept them (holiday next day). Not a patch on the old style, sore feet and lots of blisters. Will not order on line again. Next day delivery came at teatime so no way to sort after 5...”

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Posted 7 years ago

“Shoes looked lovely and fitted well. Unfortunately the metal links really rubbed on both feet in the same place. Very painful! However really liked the style and will keep them for wearing for very short distances only (once current wounds are healed!).”

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Posted 7 years ago

“Shoes I ordered did not fit very well ( not enough strap length compared to the length of the sole ). I wanted to return the sandals but learnt that I would need to cover the return cost myself ( having spent £4 on delivery I did not think this acceptable ). I would not order from Lotus on-line again.”

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Posted 7 years ago

“Sorry but the sandal straps did not fit comfortably over my foot joints, disappointed a Lotus shoes usually a great fit for me. I have returned on Thursday to you. Nina Rennie”

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Posted 7 years ago

“On wearing the shoes for one time only, I felt that they were not as comfortable as shoes I have purchased in the past. The front part of the shoes did not appear to be identical and therefore were uncomfortable to wear. I don't know if anything can be done about them but I am unhappy with the fit and will be unable to wear them again.”

Helpful Report

Posted 7 years ago

“The shoe arrived as if it were sent on from a previous customer with one lace unknotted, the rapping paper was torn. I ordered my usual size 7 shoe which is my size with Clarks and Hotter and, in the past, with Lotus but the shoes that arrived were literally too short in the foot and too narrow across the instep which, being a moccasin type should not have been. I was disappointed as I had to wait some time for the delivery and am now still awaiting my refund. Sadly this time, Lotus, this was not a good experience.”

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Posted 7 years ago

“I was very disappointed as I ordered an 8 and they were no way an 8 - I have 3 other pairs of lotus size 8 and all v comfortable - I was v disappointed as would have been perfect for my wedding - shoes bring returned”

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Posted 7 years ago

“I have still not received the shoes I ordered on 6th. May despite being told that they had been dispatched on 8th. May.. Very disappointed that they have still not arrived.”

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Posted 7 years ago

“When I received the shoes I had purchased they didn’t look ‘brand new’. The soles looked like they had been worn indoors, the buckles were left undone. However the reason I returned the shoes was because the heel on one of the shoes was faulty. It had not been glued properly and would have come off at the first time of wearing. I am very disappointed with Lotus for this negative experience. Perhaps something went wrong with their Quality Control?”

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Posted 7 years ago

“Shoes arrived on time. Size 5.5 & 6 as I take a size 6 they were too small. How can your shoes be 2 sizes ? Shoes returnrd”

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Posted 7 years ago

“Very uncomfortable. Not properly sized.”

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Posted 7 years ago

“The shoes are very pretty but not able to wear them as the left shoe across the bridge of my foot pinches and has caused a bruise. It’s a shame as I was looking forward to purchasing more shoes”

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Posted 7 years ago

“The boots that I purchased had a very hard seam on the inside just above the heel at the back, this could be felt even through thick socks and would have rubbed, because if this i returned them.”

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Posted 7 years ago

“Nice shoes but not quite what I was looking for to go with my outfit. I returned them and am still awaiting my refund over 3 weeks later. Delivery signed for within 2 days. Not acceptable and will put me off future purchases from this supplier!”

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Posted 7 years ago

Lotus Shoes is rated 4.5 based on 4,111 reviews