L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,478 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

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4.7

Based on 1,478 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service throughout, very satisfactory.”

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Posted 8 years ago

“Quick service and excellent communication.”

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Posted 8 years ago

“They took the hassle out of looking and applying for a mortgage.”

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Posted 8 years ago

“Very helpful. Very reassuring to know that they were there should I have any problems”

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Posted 8 years ago

“I had a tight deadline to meet to port a buy to let mortgage to a new property. The case was handled swiftly and professionally to ensure this deadline was met.”

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Posted 8 years ago

“I am a first time buyer and was very disenchanted with my own bank who gave me a run around for weeks - getting documents, chasing the right forms, getting the right people to deal with my case and after all that, they said NO! Then my friend said to call L&C and from the moment I spoke with Shahan Miah everything was super easy and relaxed. It just took 2 calls and documents sent via email and I was done. From start to finish 19 days and I had my Mortgage Offer! And it arrived on my birthday, what a present! Shahan was brilliant and very professional, every call returned with 30 min and every questioned answered how ever big or small. He was such a star. I would recommend everyone to get their mortgage through L&C it's hustle and stress free!!!”

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Posted 8 years ago

Thank you for taking the time to share your five star review. We're so pleased to hear that Shahan was able to help you throughout the mortgage process and that you would recommend us to your friends. We'll be very pleased to pass the good news onto Shahan. Thanks again, L&C

Posted 8 years ago

“Words can't describe how awful L&C are - they've ruined the experience of the purchase of my first place. The only thing that would make the hell I've gone through a little worth it is if my experience saved someone else from using them. They quoted the wrong price and gave the solicitors the wrong information so that two months into the process, I had a increase of over 40% in legal fees. The guy who was responsible? Didn't even express an apology. What makes it worse is that I knew he was bad from the get go and I expressed my concern to L&C but they still kept him on my case. Fast forward two months later and he's cocked up remarkably without apologising once and I'm left to deal with the stress of the fallout including finding a new solicitor. The solicitor's they recommended? Criminal. So ridiculously criminal I can't help but laugh because they're so bad it has to be a joke. The solicitor's are Premier Property Lawyers by the way - AVOID AT ALL COSTS. And when I outlined very clearly to L&C everywhere that the solicitor had gone wrong , the very same solicitor that they themselves had recommend, they told me to take it up with the solicitor's not them. That's exactly the kind of support, accountability and responsibility you can expect from L&C. Oh and don't forget that however bad they or the solicitor's are, L&C are still going to get a cut of the legal fees you pay. Same for whichever mortgage lender they recommend. So if they stand behind the 'we're free!' banner to excuse their shoddy work, rest assured, they're getting paid. And what of quality? They incorrectly completed the HTB forms with the wrong address so that the simplelest valuation of the property didn't complete until two months after I'd put in the offer. Trust me - find a friend, family member or colleague who has bought a property and do it yourself. If you have to use a broker, don't use L&C. Find another who can search the market but take it from there yourself. As for solicitor's - it's unfortunate that they're compulsory. I actually had to download the contracts and all documents related to the purchase from my seller's solicitor's myself because my painful, completely useless solicitors couldn't get the files. And they were prepared to charge me £150+VAT if the seller's solicitor's had had to post them. I won't even get into the number of documents I had to chase and collect myself that both the solicitor's and L&C should have gotten. If I requested L&C get the document, my email would go unanswered for hours. If I managed to chase and get ahold of the document myself and email L&C to tell them to to worry about getting it, I would receive a reply immediately acknowledging that email. So I'll close off by reiterating what I said at the beginning - L&C have ruined the purchase of my property, but although I may have gotten the short end of the deal, it'll be worth it if my review here helps anyone else avoid falling into the trap I did. Happy purchasing x”

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Posted 8 years ago

Hi Catherine, I'm really sorry to hear about this and can assure you we always try to provide the best service for our customers. I understand a manager has been in touch to pick this up for you but please contact us via the website if you need to discuss further.

Posted 8 years ago

“Very efficient service. Kept up to date with progress via text and email. Very personable sales advisors.”

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Posted 8 years ago

Thank you for taking the time to send us your feedback - we really appreciate it. L&C

Posted 8 years ago

“Daniel, our agent, is an excellent professional, very cooperative, efficient, and always accessible. He was very thorough and helped us get through our complicated transaction eficiently. Only downside was the solicitor proposed for one or our mortgages, who wasnt very good in the end.”

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Posted 8 years ago

“I received an excellent service from helpful advisers and would definitely recommend to others”

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Posted 8 years ago

“They were able to secure our first ever mortgage! Even with our small 15% LTV, they found us a fantastic rate which couldn't be found anywhere else.”

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Posted 8 years ago

“You were efficient, clear and well informed about what products would meet my needs. You weren't pushy or vague. My only issue was that 2 of my advisers left the company and in my opinion it would have been more professional to have had them inform me of this and tell me who my new adviser would be, so I was prepared.”

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Posted 8 years ago

“Service was exceptional, constant updates so I knew where the process was at all times. I would highly recommend London & Country Mortgages”

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Posted 8 years ago

“From start to end, everything went smoothly. My mortgage adviser, Russell Blackwell was brilliant all the way through. He help me choose the right product and consistently kept me updated with the progress of my application. He even dealt rapidly with some last minute changes.”

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Posted 8 years ago

“A fantastic service, nothing was too much trouble and really helped with understanding the mortgage product I was buying.”

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Posted 8 years ago

“Really good service from friendly people.”

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Posted 8 years ago

“London & Country Mortgages were great at helping me re mortgage my property recently. Having used brokers before and not had the best experience I was a little uncertain, however, they were superb. I was talked through the options and when these changed I was advised of the best options. It was a very smooth process and my contact could not have been more helpful. I will be using and recommending them again.”

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Posted 8 years ago

“Very helpful and personable”

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Posted 8 years ago

“Made the process really easy and simple. Helped remove the stress associated with organising a mortgage allowing me to get on with my other commitments.”

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Posted 8 years ago

“Easy to contact via phone and email. Always returned calls promptly if case manager unavailable. Knowledgeable if any questions re mortgage deal / process. Would use again”

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Posted 8 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,478 reviews