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L&C - London & Country Mortgages Reviews

4.7 Rating 1,465 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

4.7

Based on 1,465 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Beazer House, Lower Bristol Road, Bath
BA2 3BR

L&C - London & Country Mortgages 5 star review on 7th September 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could put 0 stars I would.. trust me. So this seems like a good idea, the form is straight forward to fill in. Got a call from an “experienced mortgage broker” within 10 minutes who ran through the details of my form. Took all the details including height and weight. And promised a callback Monday at 4.30. Low and behold, I got a call back exactly as I was promised. Again. Great experience so far. So Tuesday, I emailed my mortgage broker. No response. I then called and proceeded with my agreement in principle application. I heard nothing from my broke & then got email confirmation yesterday from Atom Bank (suggested lender) . I received contact from my Case worker today when checking I noticed the property price and deposit amount did not match what was discussed. So I called to query this stating I did not want to speak to my mortgage advisor so I was due a callback from his supervisor Dan. My phone rang shortly after with my mortgage broker explaining he had applied to a company that doesn’t lend under a certain property value. My offer was accepted in writing on Tuesday and he was informed of the amount but still signed me up for this company. I then asked what to do and he confirmed I would need to increase my deposit amount and potentially increase my offer. WHY WOULD I SPEND MORE THAN WHAT MYSELF AND THE SELLERS ARE HAPPY WITH? I then called and spoke to someone from the switchboard who assured me I’d get a callback to discuss my complaint. An hour later, no callback. I called again spoke to another switchboard agent called Amy who I told I did not want to speak to the mortgage broker I was dealing with originally. She assured me that she would escalate this. Then phone call from Sean the mortgage broker to ask if I wanted to proceed with another lender. I told him I did not want to proceed with L&C and requested my details are removed and my application is cancelled. I also advised that this is due to his error, falsifying figures just to make some commission at my expense. Will not deal with this company or Sean Bohill ever again.”

Posted 5 years ago

Hi Rayhannah I'm sorry to hear this and understand Sean's supervisor has already contacted you to clarify the situation. If there is anything else we can do to help please let us know at socialmedia@landc.co.uk. Thanks , L&C

Posted 5 years ago

“I am currently In the process of using L&C. I would avoid at all costs. The communication is non existent. More a case of persistent mis-communication. Mortgage approved with post office. House sale agreed. Given date for completion. Mortgage is then audited by post office. Absolutely no feedback from L&C apart from, "it'll be complete in 2/3 days". 4 weeks later, still waiting and still being told the same thing. Despite suggesting looking at alternative providers, the advisor simply said no, we expect it to be completed in 3 days. Generallly dreadful service and clearly focused on commission not best interests of the mortgage applicants! Avoid.”

Posted 6 years ago

We're really sorry to read this, Shane. If you can email us your case number - along with the name of your adviser to socialmedia@landc.co.uk we will chase this up for you. Thanks L&C

Posted 6 years ago

“Wrong product”

Posted 5 years ago

“Really slow to do anything took over 3 weeks to not get us a mortgage dip, approached another broker had dip within 6hours. So after 3 weeks of no urgency and lots of stress finally got to deal with a company and a person that was actually bothered and got us what we needed. Yes they did charge a fee they were not free but they knew what they were doing and didn't waste our time. Don't waste your time here there are much better options out there. Just because something is free doesn't make it a good deal. In this case you get what you pay for or don't in L and Cs case definitely avoid.”

Posted 6 years ago

Thanks for taking the time to review us. We're really sorry to read about your experience.

Posted 6 years ago

“We had a terrible experience before the mortgage was even arranged! The girl that we spoke to was very friendly and seemed very helpful to begin with. We managed to get an agreement in principal very quickly, so felt confident that they would be a good company to go through. Wrong. Once we had an offer agreed on a house we wanted to move forward and get the mortgage set up the problems started. After missing several agreed times to talk on the phone and ignoring several emails she finally got in touch with a mortgage that she felt was the best option for us. However, as it was a fairly unknown bank we wanted something to compare it to, so asked to compare the rates to that of a high street lender (just felt that it may be easier to pop in branch if there was ever a problem) however she didn't take too kindly to this. Said she would go off and get some other quotes, but then it was the same old story... not calling when agreed, not responding to emails, finally got in touch one evening but didn't have any details as 'the computer systems were down' but will phone tomorrow - surprisingly that never happened! Tried calling half a dozen times, sent a few emails chasing it up but then just gave up. and went elsewhere. After about two weeks she started calling us, asking us to get in touch immediately as she is back in the office now. If this is the kind of treatment you get as a potential customer, I can only imagine the problems you will have getting any kind of contact once the commission is in the bag. I would deflnatly avoid. We ended up wasting weeks just waiting around and getting no where, and no one likes being lied to, or arranging to be free for phone calls only to be ignored.”

Posted 6 years ago

Thanks for getting in touch, Siobhan. We're sorry to read your review... If you'd like us to investigate your experience, please do email us at socialmedia@landc.co.uk with your full name and case number. Thanks L&C

Posted 6 years ago

“Trying to get someone to speak to on the phone about a mortgage is a nightmare, after about 8 attempts I finally got talking to someone who can give me a mortgage. The interactions with this broker were brilliant in terms of selecting a mortgage and getting advice - this was super helpful and exactly what I needed as a first time buyer. However after that the customer service leaves a lot to be desired. While some things are out of their control and are with the bank, I had to pick up the phone myself to the valuer to push on getting a property valued and on that phone call I found out L&C didn’t tell me the valuer could not get through to the developer and were looking for an alternative number to call and this was the hold up. There was also delays in terms of providing documents and contact details for the lenders conveyancer after I received my mortgage offer. A bumpy experience end to end!”

Posted 3 years ago

I'm very sorry to hear you had to get involved so heavily in your mortgage application. That's not the experience we aim to provide for our customers and it's very disappointing. If you could please email your customer reference number to socialmedia@landc.co.uk we'll look into this with our Customer Care Team. Best wishes, L&C.

Posted 3 years ago

“My initial contact and assistance was fantastic! My requirements were listened to and a really suitable product was offered. Since then though I can't get call backs or replies to emails. The service has tailed off”

Posted 3 years ago

“Don't waste your time with L&C! I have never written a review of a company ever in my life however we were dealt with so poorly that I feel I need to warn other potential buyers. We are first time buyers and had heard positive things about L&C. We had initially approached them prior to getting an offer accepted and had been impressed by the service; we had given them our details and were informed to get back in touch once we had an offer accepted. When we got back in touch (on a Saturday)- we were first told that our advisor/nor any of his team were available and we could start again with a new advisor or try on monday. We opted to start again with a new advisor as we were keen to get on with the application. We were told they would phone us back- They never did. Later that day I phoned back myself and was then told actually mortgage applications could not be done on the weekend anyway and to phone back on Monday. On phoning on Monday we realised that the intial advisor was actually on annual leave and were forwarded anyway to a new advisor. He then asked us for huge amounts of information which we provided. We already had an idea of the mortgage we wanted to take with HSBC and we told him this. We were then told that he needed to go away to get potential mortgage offers 'approved' before he presented them to us and he would contact us the next day. When we heard nothing by lunchtime the following day we contacted him- we were told he was still waiting for approval. This process then took another 24 hours before he presented to us his recommended mortgage offer. This was with a building society we had never heard of and we were not happy to go ahead with. On asking him why he had not presented a few possible options to us we were told this is not the policy and they only offer one quote and if you don't like it that pretty much the end of it. So after 5 days of wasting our time we left in no better position that when we started. After complaining, he did tell us he could do another search for us to try and get the HSBC offer we had previously asked about- however this would take another 24 hours and the process would have to be approved again. The entire experience from start to finish was extremely unprofessional. They do not phone back when they tell you they will. They do not inform you at the start of the process that they will only present to you ONE mortgage recommendation, which had we of known we would not have bothered. Please BE aware and don't waste your time.”

Posted 6 years ago

Thank you for taking the time to write your review, Erin. We're so sorry to hear that it was a negative one. If you would like us to investigate your experience, please do email your full name and case number to socialmedia@landc.co.uk. Thank you

Posted 6 years ago

“My lender has only very recently issued a mortgage offer so it may be a while until my mortgage is officially completed; however, my experience with L&C has been really positive so far. Both my mortgage advisor, Ben Washford, and my case manager, Andrew Wardle, have been extremely helpful, patient, and responsive. I would highly recommend L&C if you are new to the mortgage game, especially during these uncertain times. Nichola P”

Posted 3 years ago

“This time quite disappointed with communication”

Posted 3 years ago

I'm very sorry to hear you found the communication on your mortgage case to be poor. If you could please email your reference number to socialmedia@landc.co.uk we'll take a look at what happened with our Customer Care team and see how we could have improved your experience. Best wishes, L&C.

Posted 3 years ago

“Poor customer services - being calling the company for over 4 days without no luck. Get through to someone many time, I was told they will connect me to a mortgage adviser and at the end, no one is available. This being going on for over 4 days. I want to talk to mortgage adviser to go through my application I submitted online on their website. Its very disappointing. Poor services. Avoid this mortgage company.”

Posted 4 years ago

I'm sorry to hear you've had such a disappointing experience with us and we'd really like to work to get this fixed for you. If you could please email your customer reference number or full name and post code to socialmedia@landc.co.uk I will arrange for an adviser to give you a call ASAP. Best wishes, the L&C Team.

Posted 4 years ago

“Fantastic service! I have used L&C a few times now and I will always use them whenever I have to re-mortgage my property. Highly recommended service!”

Posted 4 years ago

Thanks so much for your recommendation! We're really pleased to hear you're a returning customer and look forward to helping you with your mortgage needs again in the future. Best wishes, the L&C Team.

Posted 4 years ago

“Staff were not helpful, they did not know what they were doing advisors messing up and case managers. Worse mortgage brokers in the world. Absolutely disgusting”

Posted 6 years ago

We're sorry to read this Andrew. If you could email us at socialmedia@landc.co.uk with your case number and postcode, we would like to investigate your experience. Thanks L&C

Posted 6 years ago

“Awful service with unprofessional advice. Was advised to apply for a mortgage despite advising that I wouldn't meet their lending criteria. The service was also arrogant and rude; my requirements were not listened to. I have since found another fee free mortgage broker that has found be an excellent deal!”

Posted 7 years ago

Thanks for taking the time to leave your review, Pete. We're sorry to read this. If you would like us to send this to our complaints team, please email us at socialmedia@landc.co.uk. Thank you L&C

Posted 7 years ago

“I have a number of buy-to-let properties and made a mistake of using L&C to remortgage one of them. Their inefficiency is shocking. I am being passed back and forth between different case managers who keep asking for bits of information which they already have, which is extremely frustrating; they will not give you an update unless you ask for it; the online system is useless as all info I have put into the online case tracker they have asked for again in an email, I can go on. Overall, I have a very straightforward case of remortgage which has so far taken over two month and is still far from being completed. I have just got off the phone with them again, responding to yet another request for information, to point out that they have it - and magically the guy at the other end did find it! Very disappointed, this has been a waste of my time and I will never use L&C again.”

Posted 7 years ago

We're really sorry to read about this experience. If you would like us to look into this on your behalf, please do email us at socialmedia@landc.co.uk. Thank you, L&C

Posted 7 years ago

“We can't thank L&C enough for all that they have done, especially our Mortgage advisor Callum. Quick and helpful, this was our first mortgage and we both found the process easy and informative. We were recommended by a friend and will happily recommend them to any who asks also.”

Posted 1 year ago

“Excellent service, this is the first time we have bought a property and didn’t know where to start with mortgages, they have guided us through the process, explaining everything clearly.”

Posted 2 years ago

“I felt my advisor was short on time,,reading a script, uninterested in my case, not really listening. In fact I know he was not listening because on a couple of occasions the follow up was not based on what I’d told him. I wouldn’t use him again.”

Posted 2 years ago

“Very helpful and quick service. Very good and competitive options to choose from”

Posted 3 years ago

“Excellent, very responsive once I got to speak to someone. Really good service, would certainly rate them.”

Posted 3 years ago

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L&C - London & Country Mortgages is rated 4.7 based on 1,465 reviews