L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,478 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

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4.7

Based on 1,478 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

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“Your service is very good for Generic Mortgage products you like to sell to the general publc, however as an experienced Landlord with a large property portfolio, and looking for more bespoke solutions for arranging finance then your service falls a bit short and is limited. I got the impression on the numerous occasions, when I asked for more complex solutions that it was greatly difficult to arrange, and when I asked for further information quite often it took weeks to reply or I never got a reply, only after doing a lot of chasing on my part! Doesn't mean though I wouldn't use your service in the future as it does what it says on the tin, although more complex matters I will definitely take my business elsewhere in future.”

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Posted 8 years ago

“Very pleased with the level of services you provide. It was a very pleasurable experience knowing that there was someone professional on my side and tying up all the loose ends. I will be telling friends about you and my I deed use you again myself if the need arises in the future.”

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Posted 8 years ago

“Very efficient advisors, explained everything to a first time buyer like myself well. Communicated at every step and would highly recommend.”

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Posted 8 years ago

“Simple, efficient and good communication. Just what we were looking for.”

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Posted 8 years ago

“Professional and friendly. Showed genuine concern for any concerns that I had and ensured all my questions were answered.”

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Posted 8 years ago

“full of information and felt they had the best offers of mortgages”

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Posted 8 years ago

“general accurate advice personality of individuals with whom I talked to were all professional and happy to help home insurance management”

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Posted 8 years ago

“a smooth and calm process and most importantly communication was excellent at all stages if i could mention Peter Emuss and HAyley Reay they both were excellent in their customer service and manner, would recommend London and Country to everyone.”

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Posted 8 years ago

“Good service, I would recommend to anyone.”

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Posted 8 years ago

“fantastic!”

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Posted 8 years ago

“It was quick efficient and excellent service from Simon Hartley - the guys is an asset to your business”

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Posted 8 years ago

“Cant't fault them good service.”

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Posted 8 years ago

“Simple. I wanted to re-mortgage to get the best possible deal without any fuss. They did it.”

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Posted 8 years ago

“The staff I spoke too, Carnie seemed very helpful on the day, but never called on the day agreed, and even worse when I called she was on holiday and left a message to contact Robert Carter, but gave the wrong number. When I finally managed to spoke to Robert Carnie he did not only knew all the details, but was completely unprofessional and his lack of knowledge was alarming.”

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Posted 8 years ago

“Extremely helpful & very good customer service. Would have no problems recommending their service”

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Posted 9 years ago

“When I was first contacted by London & Country I thought that I would receive a good service and good advice. However, they took my title down incorrectly (Mrs instead of Miss) and every other company they contacted on my behalf then contacted me with the incorrect title. This delayed things as my Mortgage Lender had to send out another amended copy of my Mortgage Offer (as they had added Mrs in the documents). I was advised to use Blacks Solicitors who L&C work closely with, but they also had my title wrong. Blacks were not helpful at all, and in fact, I had to chase them over and over to ask them to contact the other solicitor. What should have been quite a quick and simple process, ended up a long process with me both solicitors and to tell them to check their mailboxes! I never received emails or phone calls from Blacks without me first contacting them asking for an update. Also, L&C had provided me with a GUARANTEED quote from Blacks Solicitors before I agreed to use them. When I finally received my bill(about 5 months later), it was over £250 more than the original guaranteed quote. I contacted L&C to ask them to find out why it was more and they gave a feeble excuse. I would never recommend L&C to anyone, as they actually hindered the whole process. I could have (and I already had) found my Mortgage Lender, and a Solicitor myself and wouldn't have had L&C getting in the way and giving me false promises. The person I spoke to was very professional and friendly, but unfortunately the company doesn't have the power to do what they say they can with the solicitor. When I phoned him to say that the solicitor never contacts me unless I contact her, and I can never get through to her directly on the phone and have to email her before she will contact me back (as me leaving messages for her to contact me were ignored), he said that he would speak to her. When she next phoned me, it was in an accusing tone, as he had told her that she never contacts me at all. I will never use L&C again.”

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Posted 9 years ago

“All good so far. Happy with adviser and regular updates seem to be forthcoming. Nice that it's all by phone and even better that it's free.”

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Posted 9 years ago

“We were struggling to get a mortgage when attempting to talk direct to the financial institutions. The whole thing was becoming very frustrating and at times upsetting for my wife and I. We could afford the proposed mortgage easily but unsecured debt made things difficult for us (legacy of previous relationships). I contacted L&C which at the time felt like our last resort, I wish I'd contacted them first to be honest. The guy we dealt with 'Adam Lane' was absolutely brilliant, he made things so easily for us. He was easily accessible and seemingly always available no matter whether it was evenings or weekends. Adam basically took all the stress off of us. Yes we had to gather a lot of information to allow Adam to do his job but that is expected. Adam made some great recommendations and gave some really good advice. Didn't push hard to sell different products but explained why they would be beneficial. I would recommend L&C and Adam to anyone! Thank you for everything and basically making our dream come true!.”

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Posted 9 years ago

“Very professional service. George Whitfield was brilliant! He guided me through the process really well and was very knowledgeable.”

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Posted 9 years ago

“It was daunting buying our first house in the UK however, Chris and Phoebe from L&C guided and supported us through the mortgage process with the greatest of ease and professionalism. It took just under 9 weeks from our first engagement with L&C to keys to the house. I cannot rate more highly our experience and would provide six stars if I could. Please do try L&C and ask for Chris or Phoebe.”

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Posted 9 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,478 reviews