L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,478 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

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4.7

Based on 1,478 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

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“Gaurav has been excellent to deal with. He is professional, patient and explained to me the products etc. I continue to be impressed by London and Country”

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Posted 9 years ago

“My experience with L&C so far has been nothing short of a nightmare and we are probably going to lose the house we want due to their appalling customer service. Everything has been so slow. It has taken MONTHS to just get to the point where we are submitting the application. They ask a question then after answering we hear nothing for days and days only for a different question to then be asked. The team members are constantly going on holiday so you get passed from pillar to post or even worse, your case is just left hanging with no-one looking at it. The first person we dealt with Shannon had no clue what she was doing. Absolutely none. Her team manager was as clueless. Bearing in mind we had submitted a very strong complaint about our treatment an email was sent asking a question which was not answered correctly (we gave them an account number which was too long as we added the 01 on the card onto the end, it took them SIX DAYS to contact us to say this isn't correct. SIX DAYS!!!! I cannot stress strongly enough to avoid them or lose the house of your dreams and make yourself ill with the stress of dealing with them.”

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Posted 9 years ago

“Excellent service. Continuity of care, with a single adviser who you can directly call. Adviser was patient and thorough in leading me through the options. Handheld through the process, which I needed as a first time buyer. I would definitely recommend.”

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Posted 9 years ago

“Laurence is a credit to the company best case manager I have had so far do not let him leave.”

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Posted 9 years ago

“I am a 1st time buyer and have found the whole Mortgage process extremely straight forward, Richard arranged my mortgage and got me the best deal :) Alex finalised the deal. Very efficient, very straight forward and uncomplicated. thanks L & C”

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Posted 9 years ago

“great customer service, nice and friendly, highly recommended”

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Posted 9 years ago

“London & Country are always my first port of call when looking to take out a new mortage or, in this particular example, arrange a remortgage. I've always found everyone to be thoroughly helpful, explaining the various steps I'll have to go through and ensuring I know what to expect at the end of the process. Highly recommended.”

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Posted 9 years ago

“We just wanted to thank you both very much for your hard work and excellent service in getting Nicola and me to this point, we have been really impressed with your level of communication, with the urgency in clarifying any queries that have arisen, and overall your customer service during our application. It's definitely true what they say about buying and selling a house being one of (if not the most) stressful times during a person's life, but you've gone a long way to helping us remain relaxed (most of the time!!). We will definitely recommend you to our family and friends, and I'm 100% sure that if we were to ever move again, we would come straight to London & Country!!”

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Posted 9 years ago

“Excellent service - got us a better deal and with minimal hassle. Kept us informed and up to speed - would definitely use again.”

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Posted 9 years ago

“I found London and Country a pleasure to work with. They are very friendly and professional and the explain everything to me so I could understand the impact to my live. I was worried about working with company over the phone but I would recommend this company to friend as everything went perfect for me.”

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Posted 9 years ago

“We have used London & Country Mortgages two times (for three mortgages). We never had a straight forward case and the team did an amazing job to help us pull everything through!! Even when we had obstacles and dead ends they always found us another solution! I am sure we will be using them again but next time I believe it will be straight forward. We will get in touch with them to find us a better deal as soon as our current rate is about to expire. It's great there is no fee whatsoever and you are not obliged to purchase any other services/insurances - although they are always a fantastic value - so if you need anything else I would highly recommend. They also have an excellent value solicitors.”

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Posted 9 years ago

“Very fast and efficient. Saved me money that my financial advisor wasn't able to do..”

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Posted 9 years ago

“Service from both the sales agent and the person processing the mortgage excellent. The mortgage was completed in a speedy manner. No complaints.”

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Posted 9 years ago

“I cannot tell how helpful Thomas Drew has been. So professional and hugely helpful, and terrifically efficient. A big thank you to James Robinson for his amazing service also. I would definitely recommend you to my friends and family. So pleased with the service all round Many Thanks Brenda Campbell”

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Posted 9 years ago

“I found the people who managed my mortgage were great people to deal with, very professional and very personable. Things moved quickly and smoothly. I wouldn't hesitate to use them again.”

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Posted 9 years ago

“London & Country Mortgages have done a very good job for me. which I never thought they would. They are dealing my case quickly and simple. Specially the case manage Martin P. He was quickly respond everytime my call or email. I will go back next time when my mortgage due to renew. I will recommend family and friend to use L&C”

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Posted 9 years ago

“Friendly, professional and extremely knowledgeable. Nothing seemed like a problem and would definitely use L&C again as I have done before! Top job!”

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Posted 9 years ago

“From beginning to end Christopher Redhill was marvellous, he knew what we wanted and got it right first time. The speed and ease of arranging everything was great and nothing was to much trouble. I would highly recommend london and country to anyone and everyone”

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Posted 9 years ago

“Being a first time buyer it was important to me to make this process as hassle and stress free as possible. Everything appeared to be the case both advisors that I spoke to were great and explained everything clearly however there was one major issue in the process in that there was a data protection breach in that you passed the wrong law firm details to the lender which resulted in all my personal details being sent to the wrong law firm. I spoke with the information commission who advised me to put my concerns/complaint in writting. I sent an email on 17th June to which I received a letter advising that it was being looked in to, however I have yet to hear anything more. Had this massive error/breach on your part not happened I would have had no problem recomending your company to friends and family. However after this error and the stress that it has caused me there is no way I could possibly recommend your company,”

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Posted 9 years ago

Dear Mr Logue, sorry to hear that you've not been happy with the service received. I can see from your file that our compliance team are currently investigating your complaint and will come back to you as soon as this is completed, which will be within the timescales set out by the FCA. L&C.

Posted 9 years ago

“Very pleased with all the assistance and guidance received from Amy and Chris. We will not hesitate to recommend both of them and L & C. We had a short time frame and Amy was on the case and got this through for us. Thank you both”

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Posted 9 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,478 reviews