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L&C - London & Country Mortgages Reviews

4.7 Rating 1,465 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

4.7

Based on 1,465 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Beazer House, Lower Bristol Road, Bath
BA2 3BR

L&C - London & Country Mortgages 5 star review on 7th September 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with L&C and can't help but believe it's because I wasn't willing to back down and use their solicitors and ensure the sales guy got extra bonus!! During the first conversation I was very clear that we were looking to exchange quickly (4 weeks); and was advised that he would pick a bank with a good rate but who would also get things going quickly!!! Three weeks later I still have no mortgage as the Bank he picked didn't recognise my solicitor and seemed incapable of adding them on. If you add to this the tone of the emails; when he hadn't asked me the right questions and I politely explained the difference between a valuation and sales price. AVOID and go local ... we had it arranged in an hour and a half with our local bank.”

Posted 6 years ago

Thanks for taking the time to write your review, Angela. We’re sorry to read this and we’d like to address some of your concerns around service. Our advisers will offer the option to use our recommended conveyancing service which is comprised of a panel of different solicitors and conveyancing firms. The service aims to offer a level of control and service standards to help the transaction progress smoothly. Having access to a range of firms helps to manage that effectively for our customers and helps ensure that lenders will be happy to work with the solicitors. However, we understand that customers will have their own preferences and the conveyancing service is entirely optional. I’m sorry you felt that the process was sales driven but there is no obligation and your choice to use your own solicitor would certainly not impact the service on your case. If you do believe that the right questions were not asked or communication tone was inappropriate, we would be happy to investigate this on your behalf. Simply email us at socialmedia@landc.co.uk with your case number, full name and postcode. Thank you

Posted 6 years ago

“L&C stay away from them I had 1 issue and the call I got was sorry Santander said no because you house had subsided and bye I have Emailed them about the issue and they have not replied at all yes my house has subsided and yes its been underpinned I have also had a Engineers report done what said the underpinning was successful”

Posted 6 years ago

Sorry to hear about this, I've asked a team leader to have a look into this for you this morning and someone will be in touch as soon as possible to see if we can move things forward. L&C.

Posted 6 years ago

“I researched mortgage brokers a lot before deciding to go with L&C. Very quick response to my request for a call back.Our Advisor from the start (Erin) has been absolutely superb, always quick to respond to emails and calls and has kept us up to date at all times. Everything has been taken care of for us, all we had to do is produce documents when requested.They found us the best lender to suit our needs and with a great interest rate, all the solicitor business taken care of as well as a protection policy.”

Posted 6 years ago

“Today I experienced the behaviour of a rude, bad mannered mortgage advisor who gave the impression that he didn't care if I got a mortgage or not and encouraged me to take my business elsewhere. He wasn't experienced, helpful and did not even try to get me a mortgage. I cannot recommend this company at all.”

Posted 6 years ago

We're really sorry to read this. Please could you email us with your full name and postcode so that we can find you on our system and listen to your call? Our email address is socialmedia@landc.co.uk. Thank you

Posted 6 years ago

“Really not a great service. As soon as it become apparent my mortgage application was not going to be the easiest the phone calls dried up, I would ring in and leave messages and would not get calls back when promised. After a couple of weeks of I went to another broker for a second opinion and had a mortgage in principle within three days with a high street lender and within two weeks I had a mortgage offer from the same lender. I have now completed on buying my first house despite the delays L&C caused.”

Posted 6 years ago

We're really sorry to hear this, Mark. As part of our commitment to customer service, we would like to investigate your experience. Please could you send us your case ID, full name and your postcode to socialmedia@landc.co.uk and we will look into this for you. Thanks L&C

Posted 6 years ago

“I had to repeat everything despite saying i did not have much time. This was not a communication issue - the advisor had heard me but I got the impression he had entered some details into the wrong box. This happened twice, with no explanation or apology for my rapidly deteriorating time. After i went to ask my partner something (without using the mute button, so he would hear that i was only feet away and only going to be a few seconds) I told the advisor the answer. He said nothing, so i thought he was doing something on the computer. Minutes later, I said "hello?" to see if he was still there, and he had not even taken a note of my answer. Poorest call centre experience ever - on par with unsolicited sales calls from foreign countries, with slightly better line quality for the audio...”

Posted 6 years ago

Thanks for taking the time to review us. Unfortunately we can't seem to match your email to our database. If you'd like us to investigate your experience, please do email us at socialmedia@landc.co.uk with your case number, postcode and full name. Thanks L&C

Posted 6 years ago

“An awful company to work with. My advice is do not use them under any circumstances. They recommended a mortgage not based upon best value but on what was in their interest, we ended up with five different contacts which made communication nearly impossible. I found one lady who tried to get things sorted but was no better than the rest when it came to following through on promises.”

Posted 6 years ago

We're sorry to hear this. In order to speak with your team and improve for the future, we just need your full name, postcode and case number. Please can you email us at socialmedia@landc.co.uk and we'll look into your experience. Thanks L&C

Posted 6 years ago

“We had an application going through sourced by L&C. The chosen lender then reduced the amount they were willing to lend. At this point L&C dropped the case like a hot stone. As soon as this happened no one at L&C was interested and we eventually drifted off to another broker who successfully secured the mortgage. Getting any information from L&C about the reasons for the change was extremely difficult as was getting hold of a copy of the valuation that we had paid for. All their friendliness will evaporate if it appears they can't get an application through.”

Posted 6 years ago

We're sorry to read this, David. Please could you email us with your full name, postcode and case number so that we can locate you on our system and investigate? Thank you

Posted 6 years ago

“Shocking customer service! I was trying to get my first mortgage for a property. I was recommended by a friend. The guy called Daniel started out helpful, making promises that he would help me get the right mortgage then suddenly poof and he disappeared. Wouldn't respond to my email or telephone call. Very rude!! I think L&C show you their high percentage of successful mortgages because they discard the ones who are less likely to be successful like a piece of Sh**. I ended up going with someone else, was excellent, all my future properties will be with this broker. Thank you L&C for making me see the dark before the light!!”

Posted 6 years ago

Thanks for taking the time to review us. We'd like to investigate your experience - please could you email us at socialmedia@landc.co.uk with your full name, postcode and case number - and we will look into this for you. Thanks

Posted 6 years ago

“My mortgage procedings are taking place at a dipicable rate. Due numerous discrepancies, none which are my fault. Vital papers have not been read throughly which has lead to resending these documents as and time is running our due negligence . Lack of correspondence. Some incompetence as taken place along the line, which has had knock on effect and I am currently fighting against time for completion as I am remortgaging. I wouldn't recommend London & Country to my worst enemy and would rather pay a premium for a finacial advisor. Disgusting service”

Posted 6 years ago

We're sorry to read this review, Jessica. If you would like us to investigate your experience, please email us at socialmedia@landc.co.uk along with your case number, full name and postcode. Thank you

Posted 6 years ago

“It’s true what they say …you get what you pay for. I contacted L&C to assist with my adverse credit application and was referred to Alex (broker). I had already done my research and knew what my options were. To cut a long story short, he didn’t know the lender’s borrowing criteria (I knew more than he did) and was sluggish at responding. He also gave me wrong advice about commission/ bonuses being factored into mortgage multiples!! Complete waste!”

Posted 6 years ago

We're sorry to hear this and would like to investigate. Please can you email us at socialmedia@landc.co.uk with your full name and your case number? Thanks L&C

Posted 6 years ago

“I rang to discuss mortgage options and the man I spoke to on the phone sounded very disinterested, I felt very insulted when he belittled mine and my partners earning, flat out said theres no chance of getting a mortgage till we get rid of a car and get better jobs, kept referring to our jobs as temporary due to the fact we're fixed contracts& was incredibly rude. I will be spreading the word about how I was spoken too& considering I am a first time buyer really put me off.”

Posted 6 years ago

We're sorry to hear this and we would like to investigate this experience. Please can you send us your details (including your full name and postcode) to socialmedia@landc.co.uk? Thank you and our apologies again for this experience, L&C

Posted 6 years ago

“1/ Our previous mortgage was through L&C. But when the Case Manager left the company our existing records appear to have been disregarded and we had to start all over again. 2/ Since approaching L&C to discuss our mortgage requirements in mid-February, we had dealings with seven different people – plus an (unimpressive) online tracking service. 3/ We were advised to take a mortgage through HSBC (our bank) and assured that we met all criteria. We were then told our application had failed. Then we were told this failure was a mistake by HSBC and our application was being fast-tracked. Then we were told it had failed a second time & advised that it wasn’t the best choice anyway. We were then advised to apply for a mortgage through Santander. Then we were told the HSBC application had not failed, but HSBC just needed proof of address. But when I phoned HSBC they told me it was a simple internal process & they couldn’t see why L&C hadn’t addressed it with a simple phone call. Our initial impressions of L&C professionalism had already faded badly – but by this point they vanished. 4/ In exasperation, we contacted a rival broker, and the experience was like light and day. We found their service to be much faster, very much more personalised and they got it right first time, with Approval in Principle on the same day. Most importantly, on those occasions when we phoned the brokerage, it was always possible to actually speak with the relevant person within 30 minutes – rather than always having to leave a voicemail that would prompt a response at some point in the following 3 days. The process was a simple one. We quickly received a formal offer. Our experience suggests L&C needs to make substantial improvements in its efficiency, communications & standards of customer service.”

Posted 6 years ago

Thank you for getting in touch David. After receiving your review we have decided to investigate your experience further and our compliance team will be in touch shortly. Thanks for sharing your experience, and we hope to get to the bottom of it. Thanks L&C

Posted 6 years ago

“My partner and I contacted and we're very honest about my partners poor credit and sent a copy of the report as requested. We then 13 days later received a declind survey email. Not even a telephone call to discuss the issues or give advice poor poor customer service”

Posted 6 years ago

We're sorry to hear this Kelly. We've found you on our system and have noticed that you received an automated email. We're really sorry about that. We'll be looking into why this happened and we will contact you shortly to discuss.

Posted 6 years ago

“I throught i would move with the times and try out these online morgage adviser's. I spoke to a person called Andrew at L and C he was set as my morage adviser. After a couple of minutes of speaking to him he said he had to finish another client and ring me straight back, waiting all night no reply. So i throught id give them another try the next day. Good to say the people i spoke to after was very helpful and gave me all the information i needed to do a remortgage and a buy to let mortgage. The sad thing was once i found the property i wanted to buy i got passed back to this Andrew witch once again said to me after speaking to very briefly. I cant get your report up ill ring you straight back. Two hours later i rang him, for him to say they hadnt sorted the problem but he was working late. So once i finished work he promised he would ring me that night and give me an hour of his time. Well im asumming these people didnt want to earn any money off me because once again the guy couldnt be bothered to ring me. But it did leave me in a sticky situation for a couple of minutes. You dont really want the hassle of explaining to the estate agents your making offers and you haven't even really got a backing of a morage company. I had to make a few phone calls and thankfully im glad to say a big thank you to Andrew for letting me down I found a great morgage adviser. May of cost me 250 pound but worth every penny. To have someone who actually advises you instead of giving you figures off a computer screen. I wouldnt like to say all people who work for this company are bad or unreliable but when i needed them they let me down.”

Posted 6 years ago

We're really sorry to read this review and to hear that you felt let down from your experience with us. We appreciate that's it's probably a little late to help you with that situation now and we wish that we'd known sooner. We'll be taking a look at your case and your account of events with the adviser you spoke with - to help improve our service going forward. Thanks for taking the time to feed back to us Colin.

Posted 6 years ago

“I was trying to secure a mortgage last month through a broker at London and Country. I was pressured into making very quick decisions about which type of mortgage to opt for on the phone after 5 minutes of terms for various mortgages being reeled through. I was also pressured into purchasing life incurance through them, and despite being quite firm about not being interested in this I was spoken down to and pressured further, including being told about various illnesses I might get and how I would pay my mortgage if that happened. When I asked the broker to email me over the information for me to consider the options they did not do this but continued to send emails to pressure me into making a decision. The broker also asked for a lot of information which I had to contact my estate agent for to ask the vendor to supply me with - I have since been advised that this information is what is required for people looking to remortgage a property not people in my situation. In the end I had to search for an alternative broker last minute. Having experienced what the process should be like I am shocked at how difficult and stressful L&C made it.”

Posted 6 years ago

Thanks for taking the time to write your review, Imogen. We understand that a member of our compliance team is currently investigating your case and will be in touch shortly. Thanks L&C

Posted 6 years ago

“Remortgaging is often stressful but L & C make it easy. The brokers are easy to deal with and listen to what you want. The deals are excellent and the switching process was simple. All done earlier than I thought saving me money in the process. So no hassles and free service and no pushy sales people. A very happy customer.”

Posted 7 years ago

“Excellent service from start to finish. Every member of the team went out of their way to help us find the best deal and keep us updated throughout the process. We will definitely be using L&C for all our future mortgage needs.”

Posted 7 years ago

“I struggled to obtain a mortgage through other companies because I was not being informed the correct way and the advise I was being given did not help or support me in anyway. I have to say that L&C did everything they could to help me and presented me with options which I though was a great touch. I am very satisfied with how the whole procedure went and I will be definitely be using L&C in the future.”

Posted 7 years ago

“I've never written a feedback post before but in this instance I feel compelled to do so. I was not informed of my rejection for my mortgage aparently days after it was turned down. To be more accurate I read the application and phoned my case manager and advisor who was "just about to get in touch with me". In the meantime L and C continued to request my documents I guess under the supposition that I would reman a loyal customer. We agreed (last week) to submit to a new lender yesterday but now I can't find either my advisor or a case manager to speak to me. I'm about to lose the house I'd spent weeks negotiating over. I'm okay with rejection by the lender however I expect my broker to communicate with me.”

Posted 7 years ago

We're sorry to hear this and we'd like to help Tracy. Please can you email us at socialmedia@landc.co.uk with your full name and the name of your adviser? Thank you L&C

Posted 7 years ago

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L&C - London & Country Mortgages is rated 4.7 based on 1,465 reviews