I had to repeat everything despite saying i did not have much time. This was not a communication issue - the advisor had heard me but I got the impression he had entered some details into the wrong box. This happened twice, with no explanation or apology for my rapidly deteriorating time. After i went to ask my partner something (without using the mute button, so he would hear that i was only feet away and only going to be a few seconds) I told the advisor the answer. He said nothing, so i thought he was doing something on the computer. Minutes later, I said "hello?" to see if he was still there, and he had not even taken a note of my answer. Poorest call centre experience ever - on par with unsolicited sales calls from foreign countries, with slightly better line quality for the audio...