I've never written a feedback post before but in this instance I feel compelled to do so. I was not informed of my rejection for my mortgage aparently days after it was turned down. To be more accurate I read the application and phoned my case manager and advisor who was "just about to get in touch with me". In the meantime L and C continued to request my documents I guess under the supposition that I would reman a loyal customer. We agreed (last week) to submit to a new lender yesterday but now I can't find either my advisor or a case manager to speak to me. I'm about to lose the house I'd spent weeks negotiating over. I'm okay with rejection by the lender however I expect my broker to communicate with me.