Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,761 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stumbled across in the hunt for Nkuku baubles, a great shop full of carefully selected beautiful homeware. Delivered quickly and with care.”

Lillian Daph 5 star review on 25th December 2020

Helpful Report

Posted 4 years ago

Hi Stuart, Thank you so much for taking the time to leave us a review and thank you for the fantastic images! We love seeing how our customers style our products and I absolutely love your bauble display that features some of my personal favourite decorations from the festive season. I hope you had a lovely Christmas, hope to see you again soon! Thanks Again, Jasmine, Team LD x

Posted 4 years ago

“Fabulous and friendly service from the Lillian Daph team who are a wonderful independent in Saltburn. You can tell that every item in store is chosen with thought and care and it’s easy to spend an hour looking at absolutely everything. Lillian Daph are incredibly diverse and champion other local independents, having housed Ruffled Flowers, Light Up North and most recently That Cake. This is a business that cares about the local community and every penny is well spent on their gorgeous selection of homewares!”

Helpful Report

Posted 4 years ago

Hi Victoria, Thank you so much for taking the time to leave us such an in depth review. It's lovely to hear from our in store customers online, especially in times like these. We love hearing your feedback and it is music to our ears that you really see the effort that goes into each of our carefully selected products. Thanks for shopping local, we hope to see you again soon! Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Beautiful Bar Cart book, delivered swiftly and so tempted to keep it for myself 😂 but it’s a gift !”

Helpful Report

Posted 4 years ago

Hi Amanda, Thank you so much for taking the time to leave us a review. We're always ordering gifts that we want for ourselves, we often end up sneaking extras in our basket just to keep for ourselves - treat yourself! Glad you had a great experience shopping with us, hope to see you again soon! Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Came within 48hours despite being ordered after the Christmas cut off Thank you, saved my xmas”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you so much for taking the time to leave a review, as a small business this really makes a difference. I'm so glad to hear you received your order in time and I hope you had a lovely Christmas! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“I am thrilled with the piece I bought. It is a present for my daughter for Christmas so I haven't seen her reaction but I know she loves the shop (online) I was super impressed with how quickly the piece arrived, especially at this time of year. It was well packaged too. Definitely be purchasing more, some for me this time too.”

Helpful Report

Posted 4 years ago

Hi Terrina, Thank you so much for taking the time to leave a review! I'm so glad to hear you were pleased with our products and service, I hope your daughter loves her gift! We'd love to see you again soon. Best wishes, Jasmine, Team LD x

Posted 4 years ago

“Ordered 2 Nordic style coffee cups and saucers for a gift. Absolutely love them! Wish they were for me 😊 Ordering was easy, delivery and packaging really efficient and quick. This is what Internet shopping should aspire to! Excellent all round!! Thank you”

Helpful Report

Posted 4 years ago

Hi Alison, Thank you so much for taking the time to leave a review! We LOVE these large coffee cups and saucers they're great for coffee, tea and hot choc - pick your favourite! We hope the recipient of your gift loves them too. I'm so glad you had a great experience online shopping with us from start to finish, this is exactly the kind of service we strive to provide. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Beautiful shop with friendly and helpful staff. I could happily buy everything in the shop to enjoy in my home or to brighten up the lives of my family and friends .”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave us a lovely review. It's great to hear from our in store customers online too! We're so glad you love our store and carefully selected range of products - great for home and gifts, like you say! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Love the egg cups I ordered. They arrived quickly and were very well packaged so no damages”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave a review! We love the Salt egg cups too as they're a modern and elegant design! Thanks again for the great review. Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Delivery was quick (received in about 2 days) and the plates I ordered were really well packaged. It was nice to see that all the packaging was brown cardboard so easy to recycle! I’d definitely order from LD again”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave a review and for shopping with us! I'm so glad to hear you love your new plates - they are some of our bestsellers! We always try our best, here at Lillian Daph, to package orders safely whilst doing our bit for the environment. We hope to see you again soon. Best wishes, Jasmine, Team LD x

Posted 4 years ago

“First class service really pleased with purchase would definitely recommend the site”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave a review. As a small independent business, we think its just as important to provide a great customer service as it is curating our beautiful products. I'm so glad you love your new Santa, we hope to see you again soon! Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Fast shipping and delivery. The items well protected against being damaged.”

Helpful Report

Posted 4 years ago

HI Magdalena, Thank you so much for taking the time to leave us a review! We try our best to protect your orders as much as possible whilst also being conscious of the environment. Hope you love the new decorations. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Beautiful products. Excellent service!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave a review. I'm pleased to hear you love our specially curated products as much as we do! Hope you love the gift set. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“A brilliant and speedy service! Easy to use website and order online, delivery was quick and in time for Christmas! My mum will be so pleased her crockery set is now complete!”

Helpful Report

Posted 4 years ago

Hi Kathryn, Thank you so much for taking the time to leave a review. So pleased to hear you found our website easy and quick to order from, we try our best to make our website as personal and easy and shopping in store. I hope your mum loves the new plates! Best wishes, Jasmine, Team LD x

Posted 4 years ago

“Received my order very quickly especially given it was in the midst of the Christmas delivery period. The mugs are beautiful, arrived safely and in minimal, recyclable packing. The quality of the products are stunning and I’ll definitely be browsing the full range of ceramics in particular and ordering again.”

Helpful Report

Posted 4 years ago

Hi Sophie, Thank you for taking the time to leave a review! It's great to hear from our customers and I'm glad you like your new Datia mugs, you've chosen some great colours! We can't wait to see you again! Best, Jasmine, Team LD x

Posted 4 years ago

“Product has not arrived even though I've been asked to review it and had 2 messages from DPD to say it will be delivered but on checking with them, they've never received it. Lovely lady from Lillian Daphe just called to say that it's been lost in transit and they'll send a replacement. Very happy now!!!”

Helpful Report

Posted 4 years ago

Hi there, Firstly thank you for taking the time to leave us a review. I'm sorry to hear you had a bit of trouble with your order and delivery, sometimes things can be hectic at this time of the year and sadly your order was lost in transit. However, like in your case, we always try to promptly resolve any queries like this, whether that is via phone or email. Your felt decoration should be with you shortly and I hope you love it! I'm glad to hear you're happy now! If you want to discuss anything further you can call us or email us on sales@lilliandaph.co.uk Apologies again, Jasmine, Team LD x

Posted 4 years ago

“Thank you so much for this beautiful purchase. Well worth the money. The photo does not do it justice. Such a beautiful brass pot”

Helpful Report

Posted 4 years ago

Hi Sandra, Thank you for taking the time to leave us a review! I'm so glad to hear you love our carefully curated selection of products. The brass plant pot is a personal favourite so I'm glad it didn't disappoint. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Always a uniquely curated selection of useful AND beautiful items. Customer service is A++.”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks so much for taking time to leave us a review. We strive to provide excellent customer service and its great to hear you experienced this. I'm so glad to hear you love our product selections as much as we do. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Very fast delivery of classy stuff. Love their eclectic choices of items to add to life and a home.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you so much for taking the time to leave a review. We're delighted to hear you love our hand selected curation of products just as much as we do - as you say great for life and home! Thanks Again, Jasmine, Team LD x

Posted 4 years ago

“I just love this gorgeous shop and their on line shop! I am unable to visit the shop because I live in Wales so am soo lucky I can shop on line! Such lovely people, soo helpful, efficient service and wonderful products and gifts! I can't wait until I can visit in person!”

Helpful Report

Posted 4 years ago

Hi Lynn, Thank you so much for taking the time to leave a review and thank you for being such a regular customer. We're so glad you love your online shopping experience with us as we try to make it as personal as possible for those people, like yourself, who can't always make it to the store. We can't wait to see you in the future - in store hopefully! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Very prompt service Lovely christmas decoration. Very pleased. Thank you.”

Helpful Report

Posted 4 years ago

Hi Angela, Thank you so much for taking the time to leave a review. We absolutely love the Sankari Brass star decorations too! They're just so beautiful when they catch the light and the detail is extremely intricate, I'm so glad to hear you love them too. Thanks again, Jasmine, Team LD x

Posted 4 years ago

Lillian Daph is rated 4.9 based on 1,761 reviews