Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.93

4.9 Rating 1,505 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,505 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 17th April 2024

Nicky Martin

Lillian Daph 5 star review on 28th February 2024

Graham Saunders

Lillian Daph 5 star review on 1st February 2024

Anonymous

Lillian Daph 5 star review on 4th November 2023

Agnieszka Kowalczyk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received order from you”

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Posted 1 month ago

“I have been waiting 5days and still no delivery”

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Posted 1 year ago

“Delivery delayed, took 4 days to be delivered. Won't refund the price difference even I received the item on the day that it is on sale. Won't buy it again.”

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Posted 1 year ago

Good afternoon Unfortunately we are unable to refund discounts on orders already received. If you would like to return your order and place it again to receive the Black Friday discount of course you are more than welcome to do so. I do understand this can be frustrating (I have had it personally whilst shopping this week with many large retailers) however unfortunately for us to stay afloat in the retail game we must try and at least offer some incentive to our online customer during this crazy Black Friday time of year. Many retailers compete and our suppliers actually work with us to allow discounts to be given between specific dates. I do hope that you can understand. I am very sorry your delivery was delayed , we will of course take this up with DPD. Many thanks Christina

Posted 1 year ago

“Poor quality item”

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Posted 2 years ago

“I bought the Mawi Cow Hooks and the order does not look like it does on the photo. I bought and imported this to Denmark, and now it turns out I could have gotten the exact same thing here (which I didn't want because it doesn't look as interesting as the one Lilian Daph advertised on the website). It's a real bummer since I paid an additional 38£ to get it delivered internationally.”

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Posted 3 years ago

Hi Thea, Firstly, can I apologise that you weren't satisfied with your order. We have a few variations of the Mawi Cow Hook (black and antique brass) as well as an Antelope version, these items are hand forged so it is possible there can be some variation between products. Here at Lillian Daph we always try our best to photograph products ourselves to ensure that our customers get a true representation of colour, size etc. as well as providing accurate descriptions. Sometimes, however this isn't always possible, due to the speed at which stock comes in and the time it sells, particularly at the moment when we have staff coming in less often to adhere to national lockdown restrictions. If you still feel dissatisfied with your purchase, we'll be happy to help if you can contact us on sales@lilliandaph.co.uk to discuss the matter further and we can help you resolve the issue. Again, I can only apologise and also thank you for bringing this to our attention. Best Wishes, Jasmine, Team LD x

Posted 3 years ago

“Je n ai rien recu....,”

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Posted 3 years ago

“Love the candle holders. Great customer service and prompt delivery. Thanks very much.”

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Posted 3 years ago

Hi Emma, Thanks for the review. It sounds by your comments that you were really happy with our services and products, however you unfortunately left us a one star review. I can only assume that this is an accident as your comments are so lovely! If there any issues that you'd like to discuss with us you can always contact us on sales@lilliandaph.co.uk and we will try our best to help you! Thanks again, Jasmine LD Team x

Posted 3 years ago

“You entice me to purchase by offering me the code FREESHIP but when I reach the checkout £5.95 has been added and the FREESHIP code has been ‘removed’ Also that little review box which appears at the left hand side is very annoying as it inhibits you knowing what information to place in the appropriate box.”

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Posted 4 years ago

Hi Lucy, I am sorry to hear that the free ship code didn't work for you at checkout, we have just checked this is still active and working correctly which it seems to be, apologies again. As a small independent we always have access to emails etc so we could have rectified this issue promptly which would have hopefully provided you with the free shipping on your order. Again apologies if you found the review widget annoying that stays on our page, we have this on in the hope it provides the user with confidence when purchasing from our site. If you have any more queries regarding the issues you encountered please email sales@lilliandaph.co.uk and we would be happy to help. Apologies again, Craig LD

Posted 4 years ago

Lillian Daph is rated 4.9 based on 1,505 reviews